Waiter / Waitress at Bheerhugz Café

Responsibilities
Guest Service and Sales Excellence:

• Order Taking: Greet guests promptly, present menus, and accurately take food and beverage orders, offering suggestions and upselling specials (e.g., premium drinks, promotional items).
• Product Knowledge:Possess expert knowledge of all menu items, daily specials, preparation methods, ingredients (especially for allergens), and the beverage list (cocktails, wines, spirits).
• Delivery: Serve food and drinks efficiently and elegantly, following established service standards and ensuring order accuracy. Check Management: Adhering to all cash handling procedures.
• Customer Service Survey: Administering the customer service survey questionnaire to all guest to get feedback on our service Loyalty Program: Upsell to guests about the company's loyalty programs.

Floor Operations and Maintenance:

• Table Maintenance: Clear and reset tables promptly, maintaining the cleanliness of the dining area, service stations, and bar perimeter throughout the shift.
• Setup & Breakdown: Assist with the setup and closing procedures of the lounge/restaurant, including arranging furniture, cleaning service areas, and restocking supplies.
• Coordination: Maintain clear and constant communication with the kitchen team and the bar team to ensure timely order flow and guest satisfaction.
• Hygiene: Strictly adhere to all food safety and hygiene regulations, ensuring a sanitary environment for both food service and guest areas.  

Communication and Problem Solving:

• Teamwork: Work collaboratively with fellow staff, supervisors, and managers to ensure seamless service and a positive work environment.
• Issue Resolution: Immediately report any guest dissatisfaction, complaints, or operational issues (e.g., maintenance needs, inventory shortages) to the Shift Supervisor.
• Attendance: Maintain excellent timekeeping and attendance, adhering to the scheduled shift roster, which may include late nights and weekends typical of the Lagos lounge environment.  

Others Other duties as assigned by the Shop Manager/Shop Supervisor.