Job Openings at Strategic Outsourcing Limited

Description

• We are looking for a Typist to perform typing and word processing tasks for our client at Apapa and Oregun, Lagos.

Job Summary

• The Typists will be responsible for typing documents and material, including reports, correspondences.

Responsibilities

• Transfer data from paper formats into digital files or database systems.
• Transcribe documents from dictated tapes.
• Take notes at meetings with managers and others to create detailed texts.
• Edit completed work for grammar, spelling and punctuation.
• Gather and organize typing material.
• Create spreadsheets and presentations, combining various data from existing files.
• Maintain physical and digital filing systems.
• Scan and print files, as needed.
• Keep information confidential in accordance with security policies.

Requirements and Skills

• OND qualification
• Minimum of one-year proven work experience as a Typist, Data Entry Officer or Operator.
• Fast typing skills; using a touch-typing system is a plus.
• Experience using data recorders and optical scanners.
• Excellent knowledge of word processing tools and spreadsheets.
• Familiarity with office equipment.
• Fluent oral and written communication skills.
• Attention to detail with an ability to spot grammar, spelling, and punctuation errors.
• Confidentiality

go to method of application »

Job Objective

• We are looking for talented people with a passion for quality customer experience to join our team for an exciting tenured journey.
• As a CS Agent, Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Responsibilities

• Follow communication procedures, guidelines, and policies.
• Manage large number of incoming calls.
• Make verification calls.
• Generate sales lead.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/ tools.
• Meet customer service team sales targets and calls handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customers interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.

Qualifications & Experience

• Minimum of SSCE qualification
• 0 - 1 year work experience
• Fluent in oral and written English
• Excellent communication skills
• Typing speed
• Interpersonal skills, and
• Overall knowledge of customer service.

go to method of application »

Location: Lekki Phase 1, Lagos

Responsibilities
The ideal candidates should be self-motivated enough to reach out and bring in new clientele through outdoor marketing, cold-calling, networking with architects and construction companies, with the following daily responsibilities:

• Canvas for new clients by visiting prospective building sites and projects.
• Setting up a strategy to find new prospects and sales leads and converting them into paid customers
• Communicating with current and potential clients to understand their needs and offer solutions to their problems
• Creating positive, long-lasting relationships with current and potential clients.

Requirements & Skills

• Minimum OND Holder
• Minimum of five years proven experience in sales and marketing in building construction sector (experience in marketing tiles or paints or other building materials direct to projects)
• Should have a database of construction companies & architects previously networked.
• Good understanding of marketing and negotiating techniques
• Proficiency in English
• Excellent knowledge of MS Office

Remuneration
N100,000 - N200,000 / month (negotiable) + 5% commission on sales (upon meeting set targets).