Customer Service Agent at Strategic Outsourcing Limited

Job Objective

• We are looking for talented people with a passion for quality customer experience to join our team for an exciting tenured journey.
• As a CS Agent, Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Responsibilities

• Follow communication procedures, guidelines, and policies.
• Manage large number of incoming calls.
• Make verification calls.
• Generate sales lead.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/ tools.
• Meet customer service team sales targets and calls handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customers interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.

Qualifications & Experience

• Minimum of SSCE qualification
• 0 - 1 year work experience
• Fluent in oral and written English
• Excellent communication skills
• Typing speed
• Interpersonal skills, and
• Overall knowledge of customer service.