Job Vacancies at Airtel Nigeria

Job Purpose

• The Implementation Manager will be responsible for the planning, execution, monitoring and closure of designated projects within Airtel Enterprise Business Unit. 
• This person will be interacting with our Partners very extensively. Effective planning and delivery of all enterprise solutions within the product portfolio is the essence of the role.

Key Accountabilities
Deliver New Service Requests from The Sales Pipeline to Meet Revenue Targets For The Business Unit:

• Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
• Deliver Minimum of 40 new circuits per week and or quantities required to meet revenue targets set for the fiscal year.
• Liaise with cross functional teams, to manage and coordinate implementation of agreed tasks within defined timelines.
• Provides situational reports relating to progress of each assign project.
• Maintains documentation of project related detail for effective tracking of designs for various customer solutions
• Liaises with IP Team to ensure service activations are finalized and perform quality checks to assure first time customer service acceptance

IP Network/ MPLS Project Support:

• Demonstrates good understanding of basic IP requirements
• Produces and updates topology diagrams for newly delivered projects.
• Ensures a timely delivery of projects
• Engages in nominated IP related projects and supports the migration of key services to the MPLS backbone when required.

Process Optimisation and SLA Fulfilment:

• Supports the 4 way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management
• Continuously works with cross functional stakeholders to evaluate business processes and instigate process improvements
• Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
• Ensures the process of solutions delivery is optimized from hardware dispatch through to installation, integration, testing and operational handover.
• Keeps proper project records on all aspects of the project delivery.
• Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices (KPIs).

Ensure Network Availability of 99.5% and <5% Error Rate on Rejected Delivered Links Due to Poor Project Delivery:

• Contribute to achieving 99.5% availability by delivering new service requests/links with a minimum error rate and at acceptable sign off margins.
• Supports the IP operations team in troubleshooting and fixing any new links which have been rejected by customers due to poor quality or error in delivery.

Educational Qualification
Must have:

• A B.Eng. / B.Sc. / B.Tech. other first Degrees in relevant disciplines.
• MBA will be an added advantage
• PMP or Prince2 project management methodology will be an advantage.
• CCNA also an advantage.
• ITIL v3 also an advantage

Working Experience:
Must have:

• At least 5 years post National Service work experience.
• Must have experience in managing telecom projects, Business Development and Client relations.
• Working knowledge of project management best practices
• At least five (2) years’ experience in a project management role in Telecoms.

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Job Purpose

• The primary goal of the role is to develop the product strategies / roadmap that will drive significant growth products and for articulating the local market requirements for successful commercialization, focusing on increasing revenue.

Key Accountabilities

• Develop a new product through partnerships for co-creation of products & service/content and define clear user journey for consumers, payments flows and other enhancement to drive growth
• Manage and nurture business relationships with key strategic partners, aggregators, and third-party developers
• Lead the development and management of platform capabilities, managing the end to end product lifecycle including product design
• Develop and documentation of business and functional requirements for training, project management, and on-going product development
• Own key vertical/features/product strategy with development team to deliver the best overall products and Services (P&S)
• Interface with technical platform OEMs and developers to help translate product requirements ensuring mutual understanding and minimizing time to market.
• Prepare business plans for new proposed P&S, including future projections and feasibility.
• Develop product roadmap and long-term vision where digital financial service is going. Develops and maintains relationships with all stakeholders.
• Manage digital product development from the planning phase through deliverables coordination, execution, communication, and results tracking
• Provide strategic guidance across digital products, programs and projects by Influencing and engage cross functional teams
• Build the partnerships pipeline across various sectors to grow product portfolio
• Collaborate with colleagues across functions to integrate products and service while expanding new opportunities by integrating with existing products and solutions.
• Presenting pitches and said business plans to executive management.
• Manage the strategic framework for partner / vendor/ enabler / joint venture integration with capabilities to sustain competitive advantage
• Develop and manage offline and online direct and or indirect merchant/biller relationships
• Manage the partner negotiation, contract agreement process, ensuring scope of work and terms / conditions are in our best interest as approve

Qualification, Experience & Competencies
Must have:

• Bachelor's Degree required, Advanced Degree or MBA preferred

Relevant Experience:
Must have:

• Minimum of 6 years commercial experience
• Demonstrable experience in product conceptualization, design and development
• Experience in technology relating to banking and payments; particularly strong working knowledge and understanding of Digital Payments and Account to Account payments.

Competencies:
Must have:

• A flexible, adaptable and innovative thinker
• Successful track record engaging at senior levels in organization and with customers
• Solid project planning and management capabilities
• Process and/or workflow planning and design skills
• Excellent communication (oral & written) skills
• Knowledge and experience with project management tools and content management software
• Knowledge and experience in digital product development
• Provide direction and leadership for digital strategy, UX and design, digital quality assurance, product management, and product analytics.
• Experience of working with Agile and design thinking principles is desirable.

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Level: Mid-Senior level

Job Purpose

• To provide HR professional and strategic consultative services as well as define and monitor HR performance metrics and employee information reporting to aid management decision making in order to deliver on business objectives.

Key Accountabilities
Management & Coordination of HR agenda amongst Groups:

• Provide advice on all aspects of the employment of staff within the organization in order to enhance staff performance.
• Provide guidance to line managers on HR operational issues in line with policy/labor laws.
• Ensure that all administrative duties in respect of employee are carried out accurately and timely.
• Assist line managers in the recruitment and selection process.
• Advise line managers on employee incentive schemes and remuneration/benefit packages.
• Ensure that personal development plans are done and submitted to HR as at when due.

Continuously improved employee engagement:

• Develop and implement in conjunction with HR Director and functional heads tactical plans targeted at improving employee performance and engagement.
• Implement Culture Change processes
• Facilitate Employee Relations in the assigned functional area/region
• Assist in the implementation of disciplinary processes within the various groups of the organization.
• Monitor the performance management process within the respective groups.
• Ensure compliance with Airtel policies and procedures in functional area/region
• Facilitate and guide various stakeholders on corrective actions, grievances, conflicts and disciplinary procedures.

Effective Headcount management and competency optimization:

• Design of assigned Group’s structure in Line with Headcount Management and Organizational Structure policy.
• Facilitate appointee settling formalities in functional area/region
• Advise the Line in building people capacity and performance
• HR metrics measurement, monitoring and tracking
• Ensure that organograms are approved and updated as required.

HR Information Management and Reporting for management decision:

• Ensure accuracy and regular updates on employee information
• Provide employee information as required by HR support functions, internal and external audit.
• Conduct trends and report analysis on various HR indices.
• Provide flash and forecast reporting for management.

Qualification, Skills & Knowledge
Educational Qualifications & Functional / Technical Skills:

• Bachelor's Degree in Human Resources, Business, or a related field required
• Master’s in Business or Human Resources Management or a related field preferred would be desirable
• A professional qualification of CIPMN, CIPD, SHRM
• Solid problem-solving and business acumen skills
• Proven organizational development, performance management and employee relations skills
• Must demonstrate interpersonal savvy with the ability to maneuver through complex situations effectively while building constructive relationships
• Ability to build partnerships in a matrix organizational environment along with providing coaching/counselling to all levels within the organization

Relevant Experience:

• At least 15 years related HR experience with demonstrated progression in supporting increasingly complex client groups and business lines
• 5 years management experience with proven leadership skills in multinational corporate environment or in an HR consulting environment
• Experience working with organizational leaders to define and execute HR strategies linked to organizational goals

Other requirements:

• Must be able to manage, coordinate and prioritize multiple projects
• Strong level of influence and negotiation skills.