Job Vacancies at Cummins Inc.

Description

• We are looking for a talented Territory Sales - Field Sales Account Executive to join our team specializing in Sales for our Distribution Business Unit in Ikeja, Nigeria.

In this role, you will make an impact in the following ways:

• Prospecting and Developing Opportunities: You’ll identify and pursue new business opportunities, driving growth and expanding the company’s market presence.
• Executing Account Plans: With coaching support, you’ll develop and implement strategic account plans to achieve sales goals and enhance customer engagement.
• Achieving Sales Targets: By meeting and exceeding sales goals within your assigned territory or market segment, you’ll contribute to the company’s overall success.
• Building Customer Relationships: You’ll establish and maintain positive relationships with customers, understanding their needs and providing tailored Cummins solutions.
• Negotiating and Managing Accounts: You’ll conduct negotiations in line with company guidelines, assist with accounts receivables, and ensure timely resolution of delinquent payments.
• Driving Customer Satisfaction: By responding promptly to customer concerns and maintaining high levels of satisfaction, you’ll foster loyalty and repeat business.
• Utilizing Sales Tools and Processes: Consistently using the Cummins Sales Process and tools like Customer Relationship Management, you’ll support sales and customer value initiatives.
• Balancing Inventory and Delivery: Collaborating with internal stakeholders, you’ll ensure that inventory, service, and delivery capabilities meet customer expectations, enhancing overall efficiency.

Responsibilities

To be successful in this role you will need the following:

• Sales Forecasting Skills: The ability to collect and analyse customer data from various sources, compare it with historical data, and create accurate forecasts of future consumption patterns.
• Sales Pipeline Management: Proactive planning and execution of sales strategies at the account or territory level, evaluating the health of the sales pipeline, and adjusting strategies as needed to achieve sales objectives.
• Sense Making: Strong diagnostic and probing skills to understand customer needs, behaviours, and buying journeys. You should be able to synthesize complex information to deliver tailored solutions.
• Adaptability to Target Audience: The capability to explain complex topics in a way that is understandable and useful to different audiences, whether they are sales professionals, customers, or training vendors.

Qualifications

Education/ Experience:

• College, university, or equivalent degree in Marketing, Sales or a related subject, or acceptable sales related work experience, or an acceptable combination of education and experience.
• Basic relevant work experience preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.

go to method of application »

Description

• We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Port Harcourt – Field Service Department in Port Harcourt, Nigeria.

In this role, you will make an impact in the following ways :

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you'll ensure minimal downtime for customers.
• Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships.
• Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust.
• Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance.
• Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the lifespan of engines and components.
• Issue Escalation: Escalating unresolved problems to more experienced technicians ensures that complex issues are addressed effectively.
• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
• Service Opportunities: Identifying additional service opportunities will help expand business and provide comprehensive solutions to customers.

Responsibilities

To be successful in this role you will need the following:

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and software, ensuring accurate and efficient repairs.
• Technical Proficiency: Expertise in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality and cost-effective repairs.
• Detailed Documentation: Skill in creating and verifying customer and technical information, capturing specific data, and documenting all work accurately in the service management system.
• Effective Escalation: Capability to obtain and utilize technical issue information, escalate complex problems appropriately, and ensure timely and accurate resolution of service tickets.

Qualifications

Education/ Experience:

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• BSC/HND in technical related field
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience