Jobs at Enov8 Solutions Limited

SUMMARY & PURPOSE OF JOB:

• We are seeking a skilled and detail-oriented Technical Writer to join our team.
• The ideal candidate will be responsible for creating high-quality technical documentation that effectively communicates complex information to our users.
• The Technical Writer will collaborate with cross-functional teams to gather information, write and edit technical materials, and ensure the accuracy and clarity of the documentation.

JOB DUTIES AND RESPONSIBILITIES:

• Work closely with subject matter experts (SMEs), engineers, and other stakeholders to gather information and understand technical concepts.
• Write, edit, and maintain a variety of technical documents, including user manuals, guides, tutorials, API documentation, and release notes.
• Organize and structure content to ensure clarity, consistency, and ease of understanding for the intended audience.
• Translate complex technical information into clear, concise, and user-friendly documentation.
• Conduct research and verify technical information to ensure accuracy and completeness of content.
• Collaborate with design and development teams to create visual aids, such as diagrams, charts, and screenshots, to accompany written content.
• Manage documentation projects, prioritize tasks, and meet deadlines effectively.
• Stay updated with industry trends and best practices in technical writing and documentation tools.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in English, Technical Writing, Computer Science, or related field.
• Proven experience as a Technical Writer or in a similar role.
• Excellent writing and editing skills with a keen eye for detail and accuracy.
• Proficiency in using documentation tools and software (e.g., Microsoft Word, Adobe Acrobat, MadCap Flare, Confluence, or other relevant tools).
• Ability to grasp complex technical concepts and communicate them clearly to various audiences.
• Strong organizational and project management skills with the ability to multitask and prioritize.
• Experience working in an Agile development environment is a plus.
• Familiarity with HTML, XML, or other markup languages is advantageous.
• Portfolio of previous work or writing samples demonstrating technical writing expertise.

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JOB DESCRIPTION:

• This contract is for the outsourcing of experienced technical writers for Strong technical documentation of both new and existing systems.
• Develop comprehensive technical documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers Revise documents as new issues arise

JOB REQUIREMENT & PERSON SPECIFICATION

Qualifications

• Minimum of bachelor’s degree in Business / Systems Analysis (Additional certification would be an added advantage).
• A degree in IT / Computer Science.
• Proven experience in eliciting requirements and testing.
• Experience in analyzing data to draw business-relevant conclusions.
• Experience in data visualization techniques and tools
• Solid experience in writing SQL queries.
• Basic knowledge in generating process documentation.
• Strong written and verbal communication skills including technical writing skills

Technical Specification:

• Process Flow Analysis
• Business Process
• Product Architecture and Design Best Practices
• Experience working with developers
• Experience with Cloud Solutions and/or RDBS
• Basic competence in at least one programming language (e.g. JavaScript, C#, etc.)
• Requirements Definition
• Configuration Workbook
• Data Models
• Detailed Functional Design
• Executive Summaries
• Project Plans

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SKILLS

• Organizing and coordinating project team/stakeholders from inception to completion
• Development of Project Plan and Project Charter
• Conducting/Coordinating User Acceptance Test
• Process analysis
• Development of SOW and workplan
• Development of Business requirement document
• Cost estimating and developing the budget for IT project
• Ensuring customer satisfaction on Going Live on Project
• Analyzing and managing IT project risk.
• Monitoring progress of IT Project
• Break down of business processes into specific steps to understand and improve business processes and outcomes.
• Work on projects designs to improve quality, reduce errors and design new business processes Activity
• Organize /coordinate Sprints, Sprint Review, Retrospectives
• Software (Jira & Confluence, Xray, MS Visio/Lucidchart, Slack, SharePoint)
• MS Office (Word, Excel, PowerPoint, Outlook, Access, MSTeams)

CERTIFICATION

• Any of the following will be an added advantage.
• Professional in Project Management (PPM)
• Certified Agile Project Manager (IAPM)
• Certified ScrumMaster (CSM)
• Project Management Professional (PMP)

Others:

• Leadership
• Managerial
• Excellent Communication
• Decision Making
• Team collaboration