Business Technical Documentation Analyst at Enov8 Solutions Limited

JOB DESCRIPTION:

• This contract is for the outsourcing of experienced technical writers for Strong technical documentation of both new and existing systems.
• Develop comprehensive technical documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers Revise documents as new issues arise

JOB REQUIREMENT & PERSON SPECIFICATION

Qualifications

• Minimum of bachelor’s degree in Business / Systems Analysis (Additional certification would be an added advantage).
• A degree in IT / Computer Science.
• Proven experience in eliciting requirements and testing.
• Experience in analyzing data to draw business-relevant conclusions.
• Experience in data visualization techniques and tools
• Solid experience in writing SQL queries.
• Basic knowledge in generating process documentation.
• Strong written and verbal communication skills including technical writing skills

Technical Specification:

• Process Flow Analysis
• Business Process
• Product Architecture and Design Best Practices
• Experience working with developers
• Experience with Cloud Solutions and/or RDBS
• Basic competence in at least one programming language (e.g. JavaScript, C#, etc.)
• Requirements Definition
• Configuration Workbook
• Data Models
• Detailed Functional Design
• Executive Summaries
• Project Plans