Jobs at United Bank for Africa Plc (UBA)

Job Objective (s)

• Conduct a thorough review and analysis of all transactions that are flagged on the card fraud management platforms to ascertain their integrity and authenticity.
• It also involves timely and proactive assessment of the effectiveness of the set rules and continuous dimensioning of the various fraud scenarios across all card schemes and performing root cause analysis.

Responsibilities

• Ensure that team members conduct a continuous review of all flagged transactions on card fraud management tools.
• Ensure that customers are contacted in a timely manner to confirm the authenticity of flagged transactions
• Follow-up on an escalation of suspicious transactions but unreachable customers to account holding branches.
• Confirm that compromised cards are promptly blocked.
• Ensure immediate logging of fraud cases for investigation of fraud & investigation of customer complaint management (CCM)
• Periodic review of rules to cater for the dynamism of fraud patterns
• Daily reporting of all cases treated in the approved format
• Periodic gap analysis and correlation of all card fraud incidences
• Proper documentation of events and issues
• Periodic reporting of team activities and achievement to the management (board risk, IT steering committee and department)
• Follow-up with the supporting vendors to ensure optimum availability and integrity of the various card fraud monitoring tools
• Follow-up on reported security incident to resolution.

Qualifications

• Minimum of a First Degree or its equivalent
• CISA or related certifications are an added advantage
• 3 - 5 years minimum related experience.

Candidate's Profile: 

• We are looking for a candidate with in-depth knowledge in IT Governance Practice, IT security fundamentals and practice to monitor and flag fraudulent card transactions.
• Our ideal candidate must have a minimum of 3 years of related experience.

Knowledge & Skills Required:

• Ability to develop IT security policies
• Ability to conduct event correlation and gap analysis
• Ability to use IT audit tools
• General analytical skills
• In-depth knowledge of IT controls and e-business security principles and practice
• Good customer relationship
• Leadership skills
• Intuitive and lateral thought
• Close attention to detail
• Communication skills
• Interpersonal skill
• MS Office- Word, Excel, & PowerPoint.

What We Expect From You:

• A high degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.

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Job Objective (s)

• To ensure continuous uninterrupted operation of Swift Support Application Enterprise-wide within the frame of the agreed service levels through best practices.

Responsibilities

• Manage the deployment, monitoring, maintenance, upgrade, and support of Swift Services Support, and associated hardware.
• Analyse existing operations and make recommendations for the improvement with regard to Capacity management / Service Improvement. 
• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hotfixes, and anti-virus software is carried out as and when due.
• Ensure smooth running and availability of 99.99 Swift Services Support 24 x 7x365.
• Manage assigned program components to deliver services in accordance with established objectives.
• Operate within established service level agreements with business units.  IT asset management, including maintenance of component inventory and related documentation.
• Ensure proper understanding of documented Swift Services Support process/procedures and Configuration items
• Take necessary and prompt corrective actions to ensure the achievement of set objectives.
• To ensure continuous uninterrupted support of Swift Services Support Application Enterprise-wide within the frame of the agreed service levels through best practices.  
• Ensure business continuity and disaster recovery operations of Swift Services Support Application Enterprise-wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
• Apply proven communication and Service Management skills on issues related to the support of Swift Services Support Application Enterprise wide.

Qualifications

• Minimum educational level - First Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong Information systems component
• A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential.
• Minimum requisite experience - 7 years of relevant experience within a technology-intensive environment.

Candidate's Profile:

• We are looking for a candidate with in-depth knowledge of good business continuity and disaster recovery operations of Swift Applications
• Our ideal candidate must have extensive knowledge of supporting and managing Swift Applications with at least 7 years of related experience.

Knowledge & Skills Required:

• Application support
• IT operations
• Service level management
• Release and deployment
• Continuity management
• Technical specialism
• Supplier relationship management
• Emerging technology monitoring
• Interpersonal and communication skills
• IT & computer appreciation
• Analytical skill
• Banking operations, policies and procedures

What We Expect From You:

• A high degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.