Job Roles at Hugo Technologies

Key Responsibilities

• Strategic Planning: Design, implement, and manage a holistic talent acquisition strategy that aligns with our company's business goals and growth roadmap.
• End-to-End In Country Recruitment: Own the entire recruitment life cycle, from sourcing and screening to interviewing, offer negotiation, and onboarding.
• Candidate Sourcing & Experience: Proactively source passive candidates through innovative channels and build a strong talent pipeline. Ensure every candidate has a positive and engaging experience, regardless of the outcome.
• Employer Branding: Work closely with marketing and leadership to develop and amplify our employer brand, showcasing our unique culture and mission to attract top-tier talent.
• Stakeholder Partnership: Serve as a trusted advisor to hiring managers, providing guidance on best practices, market trends, and talent forecasting.
• Data-Driven Decisions: Define and track key recruitment metrics (e.g., time-to-hire, quality of hire, source of hire) to identify bottlenecks and continuously optimize our hiring processes.
• Process & Tools: Implement and manage our Applicant Tracking System (ATS) and other recruiting tools to create an efficient and scalable hiring process.

What Qualifications & Experience Are Needed

• Bachelor’s degree in Human Resources, Business, or a related field
• 6+ years of in Talent Acquisition
• Experience in a fast-paced or high-growth environment
• Prior experience with ATS’ and employee data reporting tools
• Strong written and verbal communication skills
• Proven ability to work cross-functionally and influence without authority
• Demonstrated interest or experience in leveraging AI or automation
• HR Certification - SHRM, CIPM or CIPD.
• Masters in HR or Business Administration

Key Competencies

• Strategic & Proactive: You're not just a reactive recruiter; you think ahead, anticipate future hiring needs, and build proactive pipelines.
• Resilience & Adaptability: You thrive in a fast-paced, often ambiguous startup environment, adapting quickly to changing priorities and new challenges.
• Exceptional Communication: You can articulate our company's vision and values to candidates and effectively partner with internal stakeholders to drive alignment.
• Ownership & Execution: You take full ownership of your work, are results-oriented, and have a proven track record of hitting and exceeding hiring targets.
• Creative Problem-Solving: You're resourceful and think outside the box to find and engage with talent in a competitive market.
• Empathetic & Candidate-Centric: You genuinely care about creating a great experience for every person who interacts with our company and can build rapport quickly.
• Data Literacy: You understand the importance of data in recruitment and use it to inform your strategy and measure success.

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WHAT YOU'LL BE DOING

• As a Project Manager, you will be responsible for overseeing the performance and success of multiple large-scale projects, ensuring they meet client expectations and deliver results that exceed service-level agreements (SLAs). Acting as a strategic partner to clients, you will proactively drive solutions to complex operational challenges and spearhead initiatives that advance project success.
• In addition to project leadership, you will take ownership of building and leading high-performing teams. You’ll mentor and develop team members, fostering a culture of accountability, collaboration, and continuous learning. Your leadership will be key in aligning team efforts with organizational goals, nurturing talent, and driving motivation across teams.
• To be successful in this role, you should have extraordinary analytical, communication, and leadership skills, and pay great attention to detail. Our quality expectations and performance standards are high, so you should be comfortable driving operational excellence and championing innovation in service delivery.

This Involves
Project Delivery:

• Manage project workflows and performance metrics.
• Provide insights and actionable strategies to achieve the best possible outcomes on projects
• Partner with the Quality and Training Management teams to establish a rigorous quality control framework for sustained project performance
• Lead project-level client engagements and nurture productive client relationships.

Operations Leaderships

• Partner with WFM teams to develop and manage long-term staffing strategies to meet the evolving needs of multiple high-impact projects.
• Act as the escalation point for all project-related issues, ensuring timely resolutions and maintaining high client satisfaction.
• Identify opportunities to improve operational efficiencies and implement scalable solutions.
• Ensure business continuity through contingency planning, resource allocation, and proactive risk management.

Client Relationship Management

• Serve as the primary point of contact for client project managers, fostering deep partnerships and driving alignment on strategic objectives.
• Conduct business reviews with clients, presenting insights and data-driven results that demonstrate the value and impact of Hugo's services.
• Collaborate with internal leadership to align project outcomes with broader company objectives and client expansion strategies.

Team Leadership And Development

• Provide leadership, direction, and professional development opportunities to Project Coordinators, Team Leads, Agents and other key team members.
• Foster team collaboration, motivation, and skill development.
• Coach and develop project teams to achieve sustained project excellence and professional advancement
• Create and communicate clear objectives and expectations to team members, empowering them to own their workstreams and contribute to the success of the projects
• Drive initiatives to boost team morale and motivation, ensuring that team members remain aligned with Hugo’s mission and client success.

Experiences

• Bachelor's or Master’s degree in STEM or Humanities program, or a relevant field.
• 3 to 5 years experience in product management, project management, or a role with significant problem solving and client/team leadership responsibilities
• Intellectual curiosity and a keen interest in emerging technologies (such as Artificial Intelligence) and their applications
• 3 to 5 years experience in product management, project management, or account management/client services.
• Excellent presentation, written, and verbal communication skills, with the ability to effectively collaborate with clients, team members, and other business stakeholders.
• Ability to thrive in a fast-paced, dynamic environment, with a proven track record of adapting to shifting priorities and deadlines.
• Proficient in the use of G-Suite (Google Workspace) apps.

Competencies

• Quantitative Acumen & Data Analytics: Very strong quantitative acumen and extensive experience with data analytics to inform decision-making and identify trends.
• Exceptional accuracy and attention to detail.
• A proactive problem solver who can anticipate and address challenges before they escalate.
• Excellent time management, organization, and multitasking skills, with an ability to manage competing priorities in a fast paced environment.
• Exceptional capacity for making sound judgments in high-pressure environments.
• Clear, unambiguous communicator who is effectively responsive across multiple communication channels.