System Specialist at Total Data Limited

JOB OBJECTIVE(S) 

Ensure smooth running of Operations, purchases and maintenance of office infrastructure.

DUTIES & RESPONSIBILITIES

• Maintenance of computers and networking devices. 
• Respond to inquiries and requests and provide technical assistance on PC systems, related hardware and software and standard applications.
• Train staff members on standard software applications; demonstrate methods and techniques for advanced uses of software packages.
• Install, troubleshoot, and support PC/server hardware and software; install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance; install and configure network interface and Internet connections; diagnose network cable and configuration problems.
• Coordinate a variety of information Systems projects, such as a new system installation for a department; conduct needs assessments, and hardware and software research and evaluation.
• Maintain I.T budget.
• Advice the management on all information system related issues.
• Act as Administrator to all web applications and softwares (Official website, Accountable, Microsoft Office Suite, Email Server, Zoho Recruit, Zoom)
• Keep abreast of current trend in information and technology space.
• Other official tasks assigned

KEY PERFORMANCE INDICATORS

• Revenue Growth
• Cost Reduction
• Audit Defect Rate Compliance
• Turn-around time, Issue Resolution & Quality Rate
• Implementation of Efficient & Effective Policies, Procedures & Processes 
• Strategic Initiatives
• System Integrity  
• Ensure Compliance to Data Protection Regulation 
• Electronic document upload, classification and maintenance 
• Ensure 90% Customer Satisfaction Levels.

JOB REQUIREMENTS

Education  

• Bachelor's degree in Computer Science, Computer Engineering, Information Management System or relevant course.

Experience 

• Minimum of 2 years’ experience as a System Specialist

KEY COMPETENCY REQUIREMENTS

Knowledge

• Knowledge of computer hardwares, softwares and networking 
• Knowledge of Microsoft office suite 

Skill/Competencies

• Collaborative and supportive style of working
• Accuracy and attention to detail
• Excellent time management and organization skills
• Interpersonal skills
• IT/Computer appreciation
• Good Communications skills (written and oral) with strong business and customer focus
• Reasoning and Analytical Skills
• People Management
• Problem Solving