Jobs at Khenpro Global Services

Job Summary

• The Superintendent Pharmacist is responsible for overseeing all professional and regulatory aspects of the pharmacy's operations.
• This includes ensuring compliance with the Pharmacists Council of Nigeria (PCN) and other relevant bodies, managing pharmaceutical services, supervising staff, and ensuring the safe and effective dispensing of medications to patients.

Key Responsibilities
Regulatory Compliance & Governance:

• Ensure full compliance with PCN, NAFDAC, NDLEA, and other statutory regulations.
• Maintain up-to-date licensure and registration of the pharmacy and all relevant permits.
• Ensure all professional standards and ethical practices are followed.

Dispensing & Patient Care:

• Accurately dispense prescription and over-the-counter medications.
• Provide patient counseling on drug use, side effects, interactions, and lifestyle modifications.
• Monitor patient therapy to avoid harmful interactions or contraindications.

Inventory Management:

• Oversee procurement, storage, and control of pharmaceutical products.
• Ensure proper stock levels and implement stock rotation to avoid expiries.
• Manage controlled drugs in line with legal and regulatory standards.

Staff Supervision & Training:

• Supervise and mentor pharmacy technicians and interns.
• Conduct training and ensure continuous professional development of staff.
• Schedule rotas and manage workflow within the pharmacy.

Customer Service & Community Engagement:

• Maintain high levels of customer satisfaction and handle patient complaints professionally.
• Organize community health talks, wellness clinics, or screening campaigns as part of corporate social responsibility.

Operational Oversight:

• Maintain pharmacy cleanliness and safety standards.
• Ensure proper documentation, record-keeping, and reporting.
• Contribute to pharmacy growth strategies and revenue optimization.

Requirements

• Bachelor of Pharmacy (B.Pharm) from an accredited institution.
• Current license from the Pharmacists Council of Nigeria (PCN).
• Minimum of 2- 3 years post-NYSC experience in a retail pharmacy setting.
• Strong knowledge of drug dispensing, pharmaceutical care, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Ability to use pharmacy management systems and maintain accurate records.

go to method of application »

Job Summary

• The Employee Services Supervisor will manage all employee-related support services in a retail pharmacy setting, ensuring efficient HR operations across multiple pharmacy locations.
• This includes supervising onboarding, documentation, benefits administration, welfare initiatives, and employee queries while ensuring compliance with labor regulations and internal policies.
• The role also supports a healthy workplace culture among pharmacists, technicians, and front-end staff.

Responsibilities

• Oversee onboarding and orientation processes for new pharmacy staff, including pharmacists, pharmacy technicians, and retail assistants.
• Serve as the first point of contact for employee inquiries regarding HR policies, benefits, payroll issues, and leave management.
• Maintain up-to-date personnel files and ensure accurate entry of staff data in HR systems.
• Monitor attendance, lateness, and leave trends; escalate discrepancies to HR or relevant line managers.
• Ensure proper offboarding procedures are followed, including exit interviews and clearance documentation.
• Coordinate the administration of employee benefits such as medical insurance, professional license reimbursements, and statutory contributions.
• Support employee engagement and welfare programs tailored to the pharmacy environment.
• Track professional licensing and certification compliance for pharmacists and technicians.
• Supervise HR support staff across multiple pharmacy branches to ensure standard processes are followed.
• Assist in resolving minor employee grievances or escalating issues to HR leadership when required.

Requirements

• Education: Bachelor’s Degree in Human Resource Management, Business Administration, or related field.

• Experience: Minimum of 3 - 5 years in an HR support or employee services role, with at least 1-2 years in a supervisory capacity. Experience in a retail pharmacy or healthcare-related business is preferred.

Skills:

• Excellent interpersonal and problem-solving skills.
• Strong organizational and communication abilities.
• Ability to maintain confidentiality and demonstrate professional ethics.