Fresh Jobs at Konga Online Shopping Limited

Job Summary:

• The Store Manager is responsible for overseeing the daily operations of the store, ensuring smooth staff management, excellent customer service delivery, and achieving business targets.

Key Responsibilities:

• Manage staff and customer-related issues effectively and professionally.
• Report to the Head of Business with strategic plans and initiatives to improve customer experience in line with company policies.
• Ensure store staff are well-coordinated and aligned with their daily responsibilities.
• Serve as the first point of contact for resolving customer complaints and issues.
• Monitor and ensure accurate reconciliation of all transactions by relevant team members.
• Negotiate and grow business relationships with both existing and prospective customers.
• Maintain comprehensive knowledge of all products available at the store.
• Ensure customer satisfaction by meeting and exceeding expectations.
• Demonstrate strong understanding of the Buy Now, Pay Later (BNPL) scheme and its operational processes.
• Respond to customer inquiries regarding product availability, pricing, and credit terms.
• Provide timely feedback on new product performance and price changes.
• Drive sales by closing deals and achieving store targets.

Requirements:

• Minimum of 2 years experience in store management and meeting sales targets.
• Proficient in computer systems and how they integrate with related gadgets.
• Fast learner with the ability to adapt quickly in a dynamic environment.
• Excellent numeric and analytical skills.
• Strong problem-solving and communication abilities.

go to method of application »

Job Summary:

• The HSE Officer will be responsible for developing, implementing, and maintaining health, safety, and environmental protocols across our e-commerce operations, including warehouses, offices, and delivery processes.

Job Description

• Develop HSE Processes and Procedures and drives implementation and standards across the Company operations.
• Review and maintain internal Documentation Process.
• Design and deliver safety training programs for employees, including warehouse staff, delivery drivers, and office personnel, covering topics such as safe lifting techniques, fire safety, and emergency response procedures.
• Responsible for all aspects of incident investigation including verifying root cause and recommendations for implementation and preventing a reoccurrence.
• Work closely with warehouse managers, logistics teams, and HR to integrate safety practices into daily operations and promote a safety-focused culture.
• Lead investigations into workplace accidents, near-misses, or environmental incidents, identifying root causes and recommending corrective actions to prevent recurrence
• Ensure all e-commerce facilities and processes adhere to health, safety, and environmental regulations, including proper handling of packaging materials and waste management.
• Use tools like Excel to monitor safety metrics, track incidents, and prepare reports for management on HSE performance.
• Develops Monthly Mock drill scenarios and reviews feedbacks from drill report for all locations.
• Ensures emergency response systems, policies and procedures are in place to manage emergency situations and is maintained.
• Evaluate and update HSE policies and procedures to align with evolving industry standards and e-commerce operational needs.

Qualifications

• Minimum of BSc Degree in any Science or Social Science related Course.
• Certifications in Health and Safety Courses (such as NEBOSH IGC 1 and 2, First Aid, etc.)
• Minimum of 3 years+ experience in health and safety