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  • Posted: Jun 25, 2025
    Deadline: Not specified
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  • Konga Online shopping in Nigeria for phones, clothes, home & kitchen, computers and more at best prices on Konga.com. Enjoy fast delivery service. Buy now!
    Read more about this company

     

    Store Manager

    Job Summary:

    • The Store Manager is responsible for overseeing the daily operations of the store, ensuring smooth staff management, excellent customer service delivery, and achieving business targets.

    Key Responsibilities:

    • Manage staff and customer-related issues effectively and professionally.
    • Report to the Head of Business with strategic plans and initiatives to improve customer experience in line with company policies.
    • Ensure store staff are well-coordinated and aligned with their daily responsibilities.
    • Serve as the first point of contact for resolving customer complaints and issues.
    • Monitor and ensure accurate reconciliation of all transactions by relevant team members.
    • Negotiate and grow business relationships with both existing and prospective customers.
    • Maintain comprehensive knowledge of all products available at the store.
    • Ensure customer satisfaction by meeting and exceeding expectations.
    • Demonstrate strong understanding of the Buy Now, Pay Later (BNPL) scheme and its operational processes.
    • Respond to customer inquiries regarding product availability, pricing, and credit terms.
    • Provide timely feedback on new product performance and price changes.
    • Drive sales by closing deals and achieving store targets.

    Requirements:

    • Minimum of 2 years experience in store management and meeting sales targets.
    • Proficient in computer systems and how they integrate with related gadgets.
    • Fast learner with the ability to adapt quickly in a dynamic environment.
    • Excellent numeric and analytical skills.
    • Strong problem-solving and communication abilities.

    go to method of application »

    HSE Officer

    Job Summary:

    • The HSE Officer will be responsible for developing, implementing, and maintaining health, safety, and environmental protocols across our e-commerce operations, including warehouses, offices, and delivery processes.

    Job Description

    • Develop HSE Processes and Procedures and drives implementation and standards across the Company operations.
    • Review and maintain internal Documentation Process.
    • Design and deliver safety training programs for employees, including warehouse staff, delivery drivers, and office personnel, covering topics such as safe lifting techniques, fire safety, and emergency response procedures.
    • Responsible for all aspects of incident investigation including verifying root cause and recommendations for implementation and preventing a reoccurrence.
    • Work closely with warehouse managers, logistics teams, and HR to integrate safety practices into daily operations and promote a safety-focused culture.
    • Lead investigations into workplace accidents, near-misses, or environmental incidents, identifying root causes and recommending corrective actions to prevent recurrence
    • Ensure all e-commerce facilities and processes adhere to health, safety, and environmental regulations, including proper handling of packaging materials and waste management.
    • Use tools like Excel to monitor safety metrics, track incidents, and prepare reports for management on HSE performance.
    • Develops Monthly Mock drill scenarios and reviews feedbacks from drill report for all locations.
    • Ensures emergency response systems, policies and procedures are in place to manage emergency situations and is maintained.
    • Evaluate and update HSE policies and procedures to align with evolving industry standards and e-commerce operational needs.

    Qualifications

    • Minimum of BSc Degree in any Science or Social Science related Course.
    • Certifications in Health and Safety Courses (such as NEBOSH IGC 1 and 2, First Aid, etc.)
    • Minimum of 3 years+ experience in health and safety

    Method of Application

    Interested and qualified candidates can your CV to careers@konga.com (Only suitable candidates will be contacted)

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