Lead, Client Experience at Pixels Digital Limited

Responsibilities

• Oversee the entire client journey, from inquiry to post-delivery follow-up.
• ⁠Ensure seamless communication and satisfaction at all client touchpoints.
• Coordinate events from post-planning to final delivery
• Ensure seamless operations during events and in the studios
• ⁠Manage client feedback, complaints, and resolution processes professionally.
• ⁠Train and supervise front-desk/client service and customer-facing staff to ensure excellence
• Collaborate with the creative, marketin and operations teams to meet client expectations and deliver a memorable client experience
• Track client satisfaction metrics and suggest improvements.
• Come up with various strategies to grow revenue and improve customer satisfaction

Requirements

• Bachelor’s degree or equivalent in Communications, Business, or related fields.
• ⁠Minimum of 2 years’ experience in customer service or client relations (preferably in a creative or service industry).
• ⁠Excellent communication and interpersonal skills.
• ⁠Strong problem-solving ability and emotional intelligence.
• ⁠A passion for client satisfaction and brand loyalty.

Salary
N103,000 monthly.