Job Openings at InterSwitch

Job Description

• Manage Availability and Capacity on the Core Applications. Provide support for the Applications and ensure their optimal performance. Implement setup of new Applications in the company’s environment.

Duties and Responsibilities

• Deployment of Applications
• Support the deployment of Applications on the production environment
• Implement projects involving Setup and deployment of new Applications and enhancement of existing applications
• Automation
• Implement Automations of Activities that are involved in the management of Applications.
• Application Environment Management
• Ensure 24x7 Availability of all Core Applications
• Carry out Capacity planning to ensure Applications are always available to meet demands.
• Create visibility into site health and key performance indicators of the Application Systems
• Ensure up-to date patching and full compliance to security standards of the Application Systems.
• Ensure up-to date documentation on all Core Applications as well as changes made
• Balance feature development speed and reliability with well-defined Service Level Objectives (SLO) and Service Level Indicators (SLI)
• Monitor Systems
• Monitor the performance, health, and capacity of:
  • Servers
  • Databases
  • Services
  • Storage
  • Network Links
• Use a variety of monitoring tools like Nagios, Solarwinds, Kibana, PagerDuty, AppDynamics, etc.
• Troubleshooting.
• Troubleshoot reported issues, and proactively identify areas in need of optimization
• Working with technical support engineers to resolve critical incidents
• Create and update clear troubleshooting guides for Applications
• Requests Fulfilment.
• Implement Requests relevant to the operation and enhancement of the Core Processing Applications.

Qualifications

• Academic Qualification(s) - Good First Degree in Computer Science / Computer Engineering or other related fields
• Professional Qualification(s) - Service Management Certifications (eg ITIL) is an advantage.
• Experience (Number of relevant years) - Minimum of (1) year relevant experience.

Requirements:

• Expertise in Linux and Windows Operating systems and Shell scripting
• Technical experience working with cloud technologies
• Build and Deployment Management (Jenkins) in a CI/CD workflow
• Experience with Chef, Puppet or Ansible, automating all aspects of system and server management
• Good understanding of distributed systems and container technologies like Docker/Kubernetes container infrastructure and orchestration
• Good understanding of SLO and SLI for Applications
• Experience with DNS, Networking and High Availability solutions
• Proficient in at least one of the following languages: Python, Ruby, Go Ability to work across teams to continuously analyze system performance in production, troubleshoot reported issues, and proactively identify areas in need of optimization
• Previous experience with developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators
• Working knowledge of databases
• Working understanding of Load balancing technologies.
• Working understanding of IT service management (Incident, Problem, Change and Knowledge management).
• Ability to work within a technical team of support engineers through day-to-day operations and critical incidents.

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Responsibilities

• Design relevant commercial models across vertical markets and service offerings for revenue assurance purposes Establish standard business operating models hinged on deep understanding of the VAS industry modus operandi Drive and support business development efforts, service operation dynamics, business case development and commercial negotiations Partner with the product and marketing teams to implement routine operation architecture Provide oversight function in service delivery, data analytics, layered on effective communication with cross functions within and outside the immediate teams Manage Business Contracting with the legal team and ensure timely license renewals as and when due Establish and ensure every service launched achieves revenue, profitability, subscriber, penetration, and usage targets
• Support projects in terms of delivery plan, key milestone assessment as well business operations governance Drive detailed budget planning session YOY for the business Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks Actively support organize market promotion activities, provide and implement promotion plans, and manage promotion channels
• Support financial and settlement workflows with the Finance Business Partner Effective communication with strategic customers

Requirements

• Functional/ Technical: Technical skills required to create proposals, design solutions to meet client requirements Information Gathering & Data Analysis Strategy & Business Case/plan Documentation Brilliant Presentation and negotiation skills Superb Products/ Services Knowledge and VAS industry awareness Managerial: Time Management, Tact and Diplomacy Critical thinking, Effective Time management and Active listening Proactive, organized and handle self and others under stressful and uncertain environments Excellent organizational skills to meet goals and set priorities Behavioural: Personal Credibility/integrity Customer centric (internal & external) Excellent Communication: Oral & Written Analytical Thinking/Solving Problems Highly attentive to detail and Ability to multi -task Friendly, confident and approachable Tactful and Ingenious

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Responsibilities

• Develop and implement strategies that drives, improves and supports: Sales Penetration Market Development activities Product Development and Business Diversification Lead Market expansion efforts beyond current markets served for the Business – Local and International Develop and maintain strong relationships with key customers
• Responsible for the business performance reports
• Business Case Development and Pricing Model Design Business Analysis engagement activities to guide and support Interswitch Regional Sales efforts Work with the relevant Product/Marketing/Engineering teams to prepare quality Pre-sales kits for the business
• Participate in industry forums, client discussions, and conferences Business Contracts Drafting and periodic timely reviews working with relevant internal teams Support detailed budget planning session YOY for the business Own and drive on the job knowledge improvements, embrace educational activities, and maintain useful personal networks Enhance organization reputation by exploring opportunities to add value to job accomplishments
• Perform market and desk research and analysis to monitor local environment for the emergence of new market segments Keep abreast of trends and developments in digitized Rewards/Loyalty market offerings with best-in-class business operations excellence Stay ahead of the Competition across relevant Key Performance Drivers for the business

Requirements

• Functional/ Technical: Technical skills required to create proposals, design solutions to meet client requirements Information Gathering & Data Analysis Strategy & Business Case/plan Documentation Brilliant Presentation and negotiation skills Superb Products/ Services Knowledge and the loyalty/Rewards industry awareness Managerial: Time Management, Tact and Diplomacy Critical thinking, Effective Time management and Active listening Proactive, organized and handle self and others under stressful and uncertain environments Excellent organizational skills to meet goals and set priorities Behavioural: Personal Credibility/integrity Customer centric (internal & external) Excellent Communication: Oral & Written Analytical Thinking/Solving Problems Highly attentive to detail and Ability to multi -task Friendly, confident and approachable Tactful and Ingenious