Site Reliability Engineer at Interswitch

Job Description

• Manage Availability and Capacity on the Core Applications. Provide support for the Applications and ensure their optimal performance. Implement setup of new Applications in the company’s environment.

Duties and Responsibilities

• Deployment of Applications
• Support the deployment of Applications on the production environment
• Implement projects involving Setup and deployment of new Applications and enhancement of existing applications
• Automation
• Implement Automations of Activities that are involved in the management of Applications.
• Application Environment Management
• Ensure 24x7 Availability of all Core Applications
• Carry out Capacity planning to ensure Applications are always available to meet demands.
• Create visibility into site health and key performance indicators of the Application Systems
• Ensure up-to date patching and full compliance to security standards of the Application Systems.
• Ensure up-to date documentation on all Core Applications as well as changes made
• Balance feature development speed and reliability with well-defined Service Level Objectives (SLO) and Service Level Indicators (SLI)
• Monitor Systems
• Monitor the performance, health, and capacity of:
  • Servers
  • Databases
  • Services
  • Storage
  • Network Links
• Use a variety of monitoring tools like Nagios, Solarwinds, Kibana, PagerDuty, AppDynamics, etc.
• Troubleshooting.
• Troubleshoot reported issues, and proactively identify areas in need of optimization
• Working with technical support engineers to resolve critical incidents
• Create and update clear troubleshooting guides for Applications
• Requests Fulfilment.
• Implement Requests relevant to the operation and enhancement of the Core Processing Applications.

Qualifications

• Academic Qualification(s) - Good First Degree in Computer Science / Computer Engineering or other related fields
• Professional Qualification(s) - Service Management Certifications (eg ITIL) is an advantage.
• Experience (Number of relevant years) - Minimum of (1) year relevant experience.

Requirements:

• Expertise in Linux and Windows Operating systems and Shell scripting
• Technical experience working with cloud technologies
• Build and Deployment Management (Jenkins) in a CI/CD workflow
• Experience with Chef, Puppet or Ansible, automating all aspects of system and server management
• Good understanding of distributed systems and container technologies like Docker/Kubernetes container infrastructure and orchestration
• Good understanding of SLO and SLI for Applications
• Experience with DNS, Networking and High Availability solutions
• Proficient in at least one of the following languages: Python, Ruby, Go Ability to work across teams to continuously analyze system performance in production, troubleshoot reported issues, and proactively identify areas in need of optimization
• Previous experience with developing and driving real time monitoring solutions that provide visibility into site health and key performance indicators
• Working knowledge of databases
• Working understanding of Load balancing technologies.
• Working understanding of IT service management (Incident, Problem, Change and Knowledge management).
• Ability to work within a technical team of support engineers through day-to-day operations and critical incidents.