Jobs at Ibis Lagos Airport Hotel

Category: Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

Job Description

• The Hotel Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.
• The Sales Manager will also assume responsibility for the overall management of the administration function within the Sales department.

Job Responsibilities
Guest Centric:

• To present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To establish a good working relationship with your guest, visitors and colleagues creating a team that works well together and with other departments.
• Contributes to guest satisfaction at all times by providing high quality personalized services throughout their stay.
• To assist as required/requested with the solving of any guest feedback and to be able to handle them in the most efficient manner.
• Have knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promote them.

Operations:

• To maximize accommodation room sales and incremental revenue for supplementary departments such as food & beverage and MICE.
• To achieve key performance relating to appointments, client interaction & account development.
• Achieve new business targets and manage an agreed portfolio of accounts in order to retain and develop the business.
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Produce accurate, rapid cost calculations and respond to clients with quotations.
• Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarization trips and any other related client interaction.
• Update and maintain all market segment sales contact lists and account information in ANAIS or other systems as directed.
• Co-ordinate and execute all direct mailings as instructed by the Director of Sales & Marketing and Senior Sales Manager.
• Conduct Market research/telesales campaigns as required.
• Compile sales packs and ensure that an adequate supply of relevant stationary, brochures, giveaways are in stock.
• To research and identify new business opportunities through leads referred by reservations/ conference teams and business listings publications.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date Account Development Plan.
• Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
• Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel.
• To attend Sales meetings - weekly & monthly.
• Carry out Sales Trips to all business areas as specified both domestically and internationally as required.

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 2

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Category: Rooms

Job Description

• First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Requirements
Your experience and skills include:

• Prior Experience working in a luxury hotel in a similar position
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

What is in it for You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

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Details

• The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness
• As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

What You Will be Doing

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Manage the departmental budget in a fiscally responsible manner
• Monitor labour costs while ensuring effective scheduling and department productivity

Job Requirements

• Service focused personality is essential and previous leadership experience required
• Minimum of four (5) years work experience in similar role with a reputable hotel brand
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Mathematical skills needed in order to appropriately mix cleaning agents according to the prescription of the manufacturer
• The ability to take the initiative and lead others.

What is in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Attractive Salary: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
• Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
• Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.