Jobs at Phillips Consulting

Client: Network Analytics Solution

Job Summary

• To oversee the operational business development function, and establish structure, reporting, rules of engagement, as well as metrics. Pursue business opportunities that reflects the company's strengths and also collaborate with clients and cross-functional teams to align business needs with solutions.

Job Responsibilities

• Create top-grade proposals and points of views, metrics, operating procedures, and process of Business Development.
• Lead proposal and statement of work conception and writing
• Advanced understanding of the roles involved in Service Design and Digital Project Creation.
• Thorough understanding of the various design skillsets required for project staffing
• Advanced in tools that monitor Business Development process and performance.
• Articulate the rules of engagement for Business Development and studio collaboration.
• Coach less-experienced Business Development team members.
• Create the playbook for all Business Development functions, processes, and material availability
• Lead the team's briefing about pursuits
• Collaborate with the CEO to ensure operations are optimized for both Business Development and the project team
• Assume responsibility for the overall quality of Business Development processes, procedures, and methods.
• Ensure the Business Development operational methods and procedures are applied to qualified incoming work.
• Oversee the creation of best-practices documentation and cross-referenced support materials
• Lead orals and discovery sessions.
• Attend, help plan, and contribute to the company's and business development community events; be the company's ambassador.

Qualifications and Skills Required

• Bachelor’s Degree or equivalent experience in Business Development or related field preferred
• 5 -10 years of strategy, account management, or digital sales experience, preferably at a Management
• Consulting firm or IT consultancy.
• Experienced in handling and dealing with international clients.

Salary
N400,000 - N500,000 monthly.

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Responsibilities

• Increase market share by achieving the set targets through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients to increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to Company’s quality standards.
• Carry out continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries, and complaints, escalate and troubleshoot where necessary.
• Build in-depth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems, and obstacles to develop and implement solutions to meet their strategic corporate needs
• Maintain excellent partnership relationships with customers, based on trust and an in-depth understanding of the customers’ business
• Assist customers in understanding the value proposition and differentiation of the Company’s data products and services.
• Ability to liaise with supervisors on discount issues
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with VB and values.

Requirements

• HND / B.Sc in any relevant field and not more than 31 Years of age
• A minimum of 3 years working experience in Sales, Customer Service and Client engagement; with experience working with others
• Proficiency in the usage of Microsoft Word, Excel, and PowerPoint.
• Must be fluent in English.

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Responsibilities

• Ensure less than 5% customer churn on managed accounts
• Constant analysis of Managed customer database for Revenue and Debt management
• Work with product, UAT and support teams to validate new products, new systems, and upgrades
• Generate relevant reports as required by the business
• Analysis of customer requests for prompt resolution
• Ensure end-to-end account management for Enterprise customers
• Review new and existing customer service contracts to identify and escalate clauses with a negative impact on customer support and relationship management
• Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
• Liaise with support teams (within and outside ES) to resolve any customer identified issue
• Knowledge of new Enterprise products and services
• Knowledge of managed Enterprise Customer base
• Confirm Quality Assurance on generated bills
• Monitor provisioning and fulfilment of customers’ orders/requests
• Enterprise Customers SLA / Contract Management
• Product, services, solutions, and systems testing for user acceptance and business process optimization

Requirements

• HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role
• Experience in a customer service environment in the telecommunications industry.
• Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
• Basic Enterprise products and services.