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Key Responsibilities

• Administrative Support: Perform general clerical tasks, including copying, filing, email communication, and report generation to support inventory control, work order processing, and operational activities.
• Project Execution: Implement activities associated with project set-up, execution, and quality control as assigned by Account Managers and Client Services management.
• Client Interaction: Act as a key point of contact for assigned accounts, managing inquiries and assisting with service issues by identifying sources, determining solutions, and ensuring client satisfaction.
• Order and Transaction Entry: Handle daily order processing, including managing held orders, backorders, drop ship orders, and order status updates while escalating issues internally when necessary.
• Reporting and Documentation: Distribute daily, weekly, and monthly reports; ensure timely and accurate billing; maintain and update client procedures to meet project goals.
• Operational Coordination: Collaborate with internal teams to manage special projects, ensuring successful execution and meeting client-specific requirements.
• Data Management and Analysis: Conduct research and problem resolution by analyzing order details, cycle count results, receiving paperwork, and other inventory-related documents.
• Backup Support: Serve as a backup for other Administrative Coordinators and Account Managers as needed to ensure seamless operations.
• Client Satisfaction: Participate in Client Satisfaction Team (CST) meetings to stay informed on client expectations, providing insights and solutions to enhance relationships.
• Compliance and Documentation: Ensure all processes align with operational standards, updating records and assisting in maintaining compliance within the logistics environment.

Qualifications
Experience

• 3+ years of experience working with a Warehouse Management System (WMS) or Business Intelligence tools, preferably in a 3PL environment.
• Experience in report generation, business reviews, and operational analysis.

Skills

• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical and problem-solving skills with the ability to handle multiple variables.
• Excellent written and verbal communication skills for both internal and client-facing correspondence.
• Ability to manage multiple tasks simultaneously and work effectively under pressure.
• Familiarity with database and order processing systems is highly advantageous.

Traits

• Highly organized, detail-oriented, and proactive in managing administrative tasks.
• Strong team player with a collaborative mindset and a customer-focused approach.
• Self-motivated with the ability to take ownership of responsibilities and drive results.

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Key Responsibilities

• Conduct high-volume outbound cold calls daily to blue-collar professionals, including Warehouse Managers, Operations Managers, and business owners.
• Introduce and pitch SaaS solutions, aligning offerings with the specific needs and challenges of prospects.
• Build rapport with decision-makers and champions, fostering trust and engagement to move prospects through the sales funnel.
• Effectively handle objections and rejections with professionalism and persistence.
• Maintain detailed and accurate records of all interactions, leads, and opportunities in the CRM system.
• Collaborate with the sales team to refine strategies, share insights, and achieve collective goals.
• Meet or exceed daily, weekly, and monthly call and conversion targets.
• Continuously learn about the SaaS solutions, industry trends, and competitor offerings to enhance pitch effectiveness.
• Regularly report progress, challenges, and opportunities to management

What Success Looks Like

• Lead Generation: Consistently generate qualified leads by engaging with decision-makers.
• Conversions: Meet or exceed call and conversion targets, contributing to the sales team’s success.
• Customer Engagement: Develop strong connections with prospects, fostering interest and trust in the offered solutions.
• Process Efficiency: Maintain well-organized CRM records to support seamless follow-ups and collaboration.

Required Skills And Qualifications

• Cold Calling Expertise: Proven success in high-volume cold-calling roles, particularly in outbound sales environments.
• SaaS Sales Experience: Demonstrated success in selling SaaS solutions to a variety of audiences.
• Sales Experience: Strong background in engaging and selling to Warehouse Managers, Operations Managers, and business owners.
• Communication Skills: Excellent verbal communication skills with the ability to build rapport quickly over the phone.
• CRM Proficiency: Experience using CRM systems for lead management and tracking interactions effectively.
• Curiosity and Resilience: A natural curiosity to learn, paired with a resilient attitude to overcome objections and challenges.
• Remote Work Proficiency: Ability to work independently in a remote setting while maintaining high productivity and meeting targets.