Job Openings at Shuttlers Metropolitan Mobility

Job Summary

• You will be required to develop strong relationships with customers, respond to clients queries and identify new business opportunities among existing customers.
• In this role, you will liaise with cross-functional internal teams (including Operations, Finance, Customer Experience departments) to improve the entire sales experience.

Responsibilities

• Ensure at least 95% Retention on all assigned Active Businesses.
• Provide biweekly feedback loop to know the quality of service, pain-points and areas of improvement which will also serve as a KPI for the team involved and amplify the Key Account management engagement.
• Improve Client Relationship & Drive Retention
• Ensure Morning and Evening Trip completion with Operations daily
• Ensure prompt resolutions to issues on all accounts assigned
• Prepare utility report and recollection of revenue for service rendered.
• Compile reports on account progress
• Support account growth by asking for more routes from existing clients; ensure a minimum growth of 5% every quarter
• Handle Charter requests
• Visit clients once a month
• Proactively communicate potential challenges and resolution of it.
• Align with internal stakeholders and feedbacks by clients.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 4 - 8 years work experience.
• Proven work experience as an Account Manager, Key Account Manager, Sales Retention Specialist or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills.

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Job Summary

• The Supply Acquisition Specialist will be responsible for implementing all aspects of the company’s supply acquisition strategy to meet our revenue growth objectives.
• You will also be responsible for achieving established revenue targets aligned with acquiring strategic bus partners within your assigned territory.

Responsibilities

• Conduct market research to identify bus partner possibilities and evaluate partner needs.
• Actively seek out new supply opportunities to increase Shuttler’s fleet base.
• Negotiate and manage strategic fleet partnerships.
• Oversee and manage the process of onboarding new bus partners with Operations Team
• Strategize and prioritize our bus partner acquisition pipeline
• Communicate regularly with Management Team according to specific, team-based metrics/KPIs
• Conduct weekly supply acquisition team meetings to identify and share best practices, lead sharing, and training.
• Execution of strategic acquisition plans and implementation of tactical initiatives that align with Shuttler’s overall bus partner acquisition strategy.
• Meeting and exceeding acquisition sales objectives and revenue targets assigned by management.
• Implement and manage bus partner programs to maximize opportunities for revenue and market share growth.
• Comply with all company policies, procedures, and business ethics codes.

Role Attributes
Process Orientation:

• Demonstrate understanding and follow the established processes for sales engagement at Shuttlers.

Communication:

• Provide detailed reports on interactions with customers to the sales team.

Stakeholder Management:

• Directly report relevant information about sales operations to senior leadership of the sales team.

Leadership:

• Lead self by owning all assigned tasks and delivering within agreed timelines

Requirements

• Bachelor’s Degree in Business, Marketing, sales, or related field.
• Over 5 years of experience in sales or any related field.
• 3+ year’s experience managing a highly productive sales and partner acquisition team.
• Exceptional multi-tasking, problem-solving, analytical, and research skills.
• Demonstrated ability to build relationships across partner teams and at every level within an organization.
• Strong interpersonal skills
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• High learning velocity and passion for sales
• Self-motivated with a results-driven approach