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  • Posted: Mar 7, 2023
    Deadline: Mar 15, 2023
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    Shuttlers is a platform that enables professionals access efficient shared transportation in Lagos Metropolis. We help transform the stressful time commuting to and from work into a productive, refreshing and relaxing experience. With Shuttlers App, Professionals can book a seat on a route, pay for a seat and track the arrival of their shuttles.
    Read more about this company

     

    Sales Retention Specialist

    Job Summary

    • You will be required to develop strong relationships with customers, respond to clients queries and identify new business opportunities among existing customers.
    • In this role, you will liaise with cross-functional internal teams (including Operations, Finance, Customer Experience departments) to improve the entire sales experience.

    Responsibilities

    • Ensure at least 95% Retention on all assigned Active Businesses.
    • Provide biweekly feedback loop to know the quality of service, pain-points and areas of improvement which will also serve as a KPI for the team involved and amplify the Key Account management engagement.
    • Improve Client Relationship & Drive Retention
    • Ensure Morning and Evening Trip completion with Operations daily
    • Ensure prompt resolutions to issues on all accounts assigned
    • Prepare utility report and recollection of revenue for service rendered.
    • Compile reports on account progress
    • Support account growth by asking for more routes from existing clients; ensure a minimum growth of 5% every quarter
    • Handle Charter requests
    • Visit clients once a month
    • Proactively communicate potential challenges and resolution of it.
    • Align with internal stakeholders and feedbacks by clients.

    Requirements

    • Candidates should possess a Bachelor's Degree qualification with 4 - 8 years work experience.
    • Proven work experience as an Account Manager, Key Account Manager, Sales Retention Specialist or relevant role
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
    • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
    • Experience delivering client-focused solutions to customer needs
    • Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
    • Excellent listening, negotiation and presentation abilities
    • Strong verbal and written communication skills.

    Method of Application

    Interested and qualified candidates should send their Applications to: careers@shuttlers.ng using the job title as the subject of the mail.

    Note: Only qualified candidates will be contacted.

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