Jobs at Contec Global Infotech Limited

Job Description

• We are seeking a detail-oriented and results-driven Sales Operations Manager to oversee and enhance our sales operations in the fintech industry.
• In this role, you will be responsible for streamlining sales processes, analyzing performance metrics, and developing strategies to support our sales team.
• You’ll work closely with cross-functional teams to ensure alignment with company goals and drive operational excellence.

Key Responsibilities

• Sales Process Management: Optimize and document sales processes, identify gaps, and implement improvements to ensure efficiency and consistency across the sales team.
• Performance Analysis: Track key sales metrics, analyze trends, and provide actionable insights to sales leadership for strategic planning and decision-making.
• CRM and Data Management: Maintain and manage CRM systems, ensure data integrity, and train team members on best practices for using CRM tools effectively.
• Sales Forecasting and Reporting: Develop accurate sales forecasts and regularly report on performance against targets to ensure alignment with business goals.
• Cross-functional Collaboration: Work with marketing, product, and finance teams to align sales strategies with company objectives and improve overall sales effectiveness.
• Incentive and Compensation Management: Manage sales incentive programs, commission structures, and performance-based rewards to motivate and retain top talent.
• Process Automation and Technology: Identify and implement sales tools and automation to increase efficiency, reduce errors, and improve sales experience.
• Onboarding and Training: Develop and manage training programs to onboard new sales team members, ensuring they are equipped with the necessary tools and resources to succeed.
• Full support & operational 2IC for the Head of Sales & the wider growth team to field all main inquiries across the network & escalate across our various operational channels.
• Provide full Business Intelligence support/requests/data digestion for the Head of Sales.
• Provide a primary buffer between the Head of sales and many of the operational challenges in order for him to focus on the growth task at hand.
• Provide a key man risk mitigant should the Head of Sales not be available.
• Maintain the Red Biller relationship (Only relationship at a senior level) as stated but with key support from the VAS team for all operational / implementation requirements relating to Red Biller.
• Raising and following up with the project. Escalation, working with the RMs, meeting with RMs daily. Strategies. Meeting with tech. Dailly trackers.
• Review the report and ensure Conveyance payments are made.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience).
• Experience: 3+ years in sales operations, sales management, or a similar role, preferably in fintech, SaaS, or a tech-driven environment.
• Technical Skills: Proficiency with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools; familiarity with data visualization platforms (e.g., Tableau, Power BI) is a plus.
• Analytical Mindset: Strong data analysis skills with the ability to interpret complex sales data and generate actionable insights.
• Project Management: Experience in managing multiple projects and priorities with a results-driven approach.
• Interpersonal Skills: Excellent communication and collaboration skills with the ability to work effectively across departments.
• Problem-Solving Abilities: Proactive approach to identifying and resolving issues, enhancing sales productivity, and implementing best practices.

Preferred Skills:

• Fintech Knowledge: Familiarity with financial products, regulatory requirements, or industry-specific sales processes.
• Salesforce Certified: A certification in Salesforce administration or other CRM tools is a plus.
• Agile Methodologies: Understanding of agile project management principles to adapt quickly to changing business needs.

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Job Summary

• The Executive Assistant provides high-level administrative support to senior executives by managing schedules, handling correspondence, and performing a variety of tasks to ensure efficient day-to-day operations.
• This role requires exceptional organizational skills, discretion, and the ability to work in a fast-paced environment.

Key Responsibilities
Calendar & Schedule Management:

• Manage and coordinate the executive's calendar, scheduling meetings, calls, and appointments.
• Prioritize and resolve scheduling conflicts proactively.

Communication:

• Act as a point of contact between executives and internal/external stakeholders.
• Handle emails, phone calls, and correspondence on behalf of the executive.
• Prepare and review communications such as reports, memos, and presentations.

Meeting Preparation:

• Organize and prepare for meetings, including gathering agendas, documents, and materials.
• Record minutes and follow up on action items.

Travel Coordination:

• Arrange complex travel plans, itineraries, and accommodations for domestic and international trips.

Project Support:

• Assist in project planning, execution, and monitoring as directed by the executive.
• Conduct research, compile data, and prepare reports.

Document Management:

• Organize and maintain files, records, and confidential documents.
• Handle expense reports, invoices, and administrative paperwork.

Event Coordination:

• Plan and coordinate company events, off-site meetings, and other executive activities.

Task Prioritization:

• Prioritize multiple tasks and assignments, ensuring timely completion and high-quality results.

Confidentiality:

• Maintain discretion and confidentiality in handling sensitive information.

Administrative Support:

• Provide general administrative support, including filing, copying, and office supply management.

Qualifications & Requirements

• Bachelor’s degree preferred or equivalent experience.
• Experience: 3-5+ years of experience supporting C-level executives or senior management.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
• Ability to multitask, prioritize, and handle pressure in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Professional discretion and the ability to handle confidential information with integrity.

Key Attributes:

• Proactive, self-starter with a “can-do” attitude.
• Ability to anticipate needs and act without direct supervision.
• Strong interpersonal skills and the ability to build relationships.
• Flexible, adaptable, and resourceful.

Working Conditions:

• Office-based with occasional remote work flexibility.
• May require overtime or travel as needed.