Job Opportunities at Interswitch Group

Job Description

• This role is responsible for performing sales administrative and related duties; providing support to the Sales and Business Development team

Responsibilities

• Be the knowledge ambassador for the Sales and Business Development technology and tools
• Monitors and maintains accurate customer records in CRM system
• Responsible for checking completeness and correctness of uploaded customer KYC
• Responsible for timely communication of accurately mapped CPR with stakeholders
• Owns the responsibility of mapping and re-assigning accounts on the CRM and other systems
• Will ensure Partner Relationship Management (PRM) Adoption / Definition and Update
• Maintains product pricing data on CRM
• Owns the process of checking special pricing/discounting approval
• Support operational logistics including optimizing resource allocation for regions
• Create checklists and guidance documents to aid sales and BD comply with deals logging on CRM.

Requirements

• Strategic Thinking
• Results Driven
• Business Acumen
• Decision Making
• Financial Management
• Business Process Management experience
• Business Analysis skills is a prerequisite
• Process documentation development
• Process diagramming tools usage
• Product knowledge
• Sales support experience would be an added plus
• Teamwork with all sales channels and operations
• Time Management
• Organization Skills
• Excellent follow up skills (open items, issue resolution, etc)
• Strong written and verbal communications.

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Job Description

• This job role will ensure that the revenue generating teams have the necessary skills, knowledge and expertise to compete and win in the marketplace.

Responsibilities
Training Management:

• Works with HR and other stakeholders to ensure that Sales and Business Development team (New and Old) acquire relevant knowledge to excel by carrying out Skill Assessments, Needs Identification, Trainings Program Development and Trainings Execution
• Partners with subject matter experts and resources, both internally and externally, to implement and deploy RE Competency Framework for the team
• Analyzes roles and jobs within the RE team to determine the skills and competencies gaps, vis-a-vis the Sales Network's Sales Competency Framework, and create individual development plans for each role within the sales team
• Tracks and benchmarks the emerging skills and competencies landscape, and update the sales capability framework
• Owns the sales readiness function for all new product launches, new marketing directives, new market entry launches, new positioning directives, etc
• Working with Sales Operations Admin, creates extensive knowledge base for the sales team covering products, processes, tools and technology that will aid in the development of the skills and competencies of the sales team members as they implement sales strategy
• Champions sales knowledge development through initiatives such as sales coaching, and ensures Sales Management conduct the minimum required sales coaching per direct report within each month, and documents same
• Sales and Business Development Staff Onboarding and Exit Management
• Is the chief owner of our Sales Onboarding/Staff exiting management procedures and will work with HR to achieve our target time-to-productivity figures for Sales Onboarding
• Ensures Account and Budget assignment and re-assignment by Sales and BD Leaders within SLA Asset and Collateral Management
• Working with the relevant stakeholders, ensures availability of approved and updated Sales collaterals for the RE team
• Be the primary custodial and librarian of the approved and updated Sale collateral in use within the Sales team Technology and Tools Management
• Owns the sales process design and documentation for the organizations, ensuring that all approved sales processes are defined & documented in detail to meet Interswitch’s standards
• Proactively orchestrates job and task studies to ensure tool suitability and process alignment
• This will mean that each process must have detailed tools to support its full use and application
• Will handle the knowledge development aspects of the Operational & Technology Change Management, ensuring our people have the requisite knowledge resources to help them adopt and use technology for selling
• Will act as the custodian of the Sales Tools database and catalogue all the tools being tested/released to the RE team
• Curates and share process tools and documents that will aid in the adoption and use of each approved sales process Reward and Incentive Management
• Owns the implementation of the sales recognition program for RE team, and in this role orchestrate ad-hoc as well as established awards/recognition for exemplary work by members of the RE team
• Be the budget creator for all sales-specific staff recognition program
• Communicates new improvements, campaign outcomes, team news and wins.

Requirements

• Leadership
• Strategic Thinking
• Results Driven
• Business Acumen
• Decision Making
• Financial Management
• Ability to develop and facilitate training classes and workshops
• Excellent communication/presentation skills, both oral and written
• Demonstrated ability to collaborate effectively in individual and team settings, across multiple functions and stakeholders
• Proficiency with Microsoft Office software (e.g Power Point, Word, Excel)
• Excellent strategic planning, organization and execution skills
• Time Management and Organization Skills
• Excellent follow up skills.

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Job Description

• To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.

Responsibilities

• Service Design
• Support the creation of service architecture
• Service Operations
• Runs beta and pilot programs with new services and enhancement initiatives
• Provides input into the business and Technical Service Catalogue
• Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
• Manages issues resolution and assign actionable tasks to various business stakeholders
• Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams
• Service Transition
• Prepares a Project transition to Operational Services checklist for every project assigned
• Service Training and handover training for new and existing services
• End User Quality Assurance
• Continuous Service Improvement
• Identifies Service enhancements/service improvements
• Develops and implements initiatives that ensure product transaction growth
• Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements
• Service Performance Review/ Analysis
• Designs and conduct customer surveys
• Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
• Regularly meets with top 10 customers, to review service performance
• Others
• Keeps sales team up to date on functionality and future enhancements to products and provides relevant sales materials.

Requirements

• First Degree in a Science or Art discipline
• 4 years' experience in same or related field
• Service/Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage.

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Job Description

• To design, code, test, analyse and manage software programs and applications that drive the Interswitch’s strategy, products and third-party business.

Responsibilities

• Assists other software engineers, analysts, and designers in conceptualizing and developing new software programs and applications
• Develop, maintain, troubleshoot, enhance and document software products and components develop by self and others as per the requirements and detailed design
• Design and implement automated unit testing as required on a project
• Works closely with the Team Leader, Business Analyst and Product Owner for understanding the functional and system requirements
• Involves in task breakdown, provides reasonable work estimates and communicates deviations from estimates or work product in advance of deadline
• Creates thorough, professional quality technical specifications and design documentation
• Contributes to company knowledge base and process improvements
• Current on emerging software technologies and makes recommendations
• Proactively recommends, schedules, and provide software and development framework and tools improvements and upgrades.

Requirements

• Minimum of Bachelor’s Degree / HND in Computer / System / Electrical / Electronic Engineering / Applied Physics / Computer Science or a related discipline
• Technical, Analytical, Time management, Organizational, Customer service & Communication skills are required
• At least 4 years hands on experience writing production quality codes
• Professional certification is an added advantage
• In-depth knowledge of React, JEST, Webpack and NPM.