Jobs at Medecins Sans Frontieres

Main Purpose

• In collaboration with the Project Coordinator and under the technical supervision of the Safeguarding Supervisor / SG Coordinator, the safeguarding officer supports the implementation of MSF’s Safeguarding framework and Behavioural Commitments at project level.
• The role contributes to abuse prevention and ethical conduct promotion through awareness activities, context analysis, identification of risks and barriers to reporting, and strengthening of safe and accessible feedback and complaint mechanisms.
• The safeguarding officer promotes a safe environment for staff, patients, partners and communities in line with MSF values and principles.

Main Duties and Responsibilities
Prevention & Awareness:

• Conduct awareness sessions for MSF staff (national, international), MoH staff and Suppliers on:
• MSF Behavioural Commitments Abuse prevention (Sexual Exploitation and Abuse, harassment, discrimination, power abuse) Individual and institutional responsibilities.
• Reporting procedures and available complaint mechanisms
• Sensitize patients, caretakers, and community representatives on Their rights and expected behaviour when accessing MSF services. Expected behaviour of MSF and MoH staff How and where to raise concerns safely

Context & Risk Analysis:

• Analyse existing sensitivities, knowledge gaps, cultural barriers, and fears related to feedback and complaint mechanisms.
• Support safeguarding risk analysis at project level and contribute to mitigation planning. Identify obstacles preventing reporting and propose practical improvements.
• Map local NGOs or associations (where relevant) working on prevention of abuse or sexual harassment, in collaboration with Safeguarding Supervisor/ Safeguarding Coordinator.

Reporting & Complaint Mechanisms:

• Support the establishment and monitoring of safe, confidential, and accessible complaint channels. Raise awareness on how to receive a complaint in a sensitive and appropriate manner. Ensure staff know referral pathways without directly handling case management (unless formally mandated).
• Provide regular feedback to Safeguarding Coordinator on gaps or weaknesses in reporting systems.

Capacity Building:

• Facilitate workshops and participatory sessions adapted to project realities.
• Contribute to building a culture of respectful and accountable behaviour within the project.

Monitoring & Reporting:

• Conduct regular follow-up of safeguarding activities in the project. Produce monthly activity reports including: Awareness sessions, conducted Key themes and concerns raised
• Identified risks and barriers Status of complaint mechanisms Recommendations for improvement

Collaboration:

• Work closely with: Project Coordinator and Project Medical Referent, HR team, Community engagement teams, MoH counterparts (when relevant), Safeguarding Officer

Minimum Required Skills and Qualifications

• Education: Bachelor’s degree in social sciences, Law, Education, Social Communication,Psychology, or related field (desirable).
• Experience: 1–2 years of experience in Social work, community engagement, safeguarding, or rights-based organizations
  • Abuse prevention or gender-based violence programming (asset)
  • Facilitating group discussions or awareness sessions
  • Humanitarian experience is an asset.
• Language: Proficiency in English.
  • Knowledge of local languages spoken by the population of the context is mandatory
  • Competencies:Strong facilitation and communication skills
    • Ability to manage sensitive topics confidentially.
    • Cultural sensitivity and high ethical standards
    • Ability to work independently and maintain neutrality.
    • Capacity to build trust with staff and communities.

Additional Requirements:

• Commitment to MSF values and principles.
• Ability to travel within the project area if required.
• Preferably experience working with women’s groups or vulnerable communities (where contextually relevant).

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Main Purpose

• Under the supervision of the Responsible SG Coordinator, the Safeguarding Officer supports the implementation and operationalization of MSF’s Safeguarding framework Standards at mission and project level.
• The Safeguarding Officer ensures effective rollout of prevention activities, supervises Safeguarding/Behavioural Focal Points at project level, strengthens safe reporting mechanisms, and supports the creation of a safe environment for staff, patients, and communities.
• The position translates mission safeguarding strategy into practical, consistent implementation across projects.

Main Duties and Responsibilities
Implementation of Safeguarding Strategy:

• Support the Responsible SG Coordinator in implementing the mission safeguarding and abuse prevention strategy.
• Conduct project-level context analysis related to barriers and fears to reporting.
• Support safeguarding risk assessments and ensure mitigation measures are in place and implemented at project and coordination level.
• Ensure alignment of MSF activities with MSF Behavioural Commitments.

Supervision of SG Officers:

• Develop and monitor workplans of Safeguarding officers.
• Conduct regular field visits to supervise and support prevention activities.
• Provide coaching and technical guidance to strengthen facilitation skills.
• Ensure consistency and quality of awareness sessions across projects.
• Review and validate monthly reports from SG officers.

Prevention & Awareness Activities:

• Support design and rollout of awareness sessions for:
• MSF local and international staff
• MoH staff
• Contractors and partners
• Patients, caregivers and communities
• Ensure prevention messaging includes:
• Responsible Behaviour
• Sexual Exploitation, Abuse, and Harassment and abuse prevention
• Individual and institutional responsibilities
• Reporting procedures
• Support to survivors
• Support adaptation and dissemination of tools (Tembo trainings, posters, videos, leaflets).
• Organize refresher sessions at project level as required.

Reporting & Complaint Mechanisms:

• Support projects in establishing safe, confidential, and accessible complaint channels.
• Ensure staff and communities understand how to raise concerns safely.
• Strengthen referral pathways in coordination with HR and project management.
• Ensure complaints are channelled appropriately and confidentially to designated case management structures.
• Raise awareness on how to receive complaints in a sensitive and survivor-cantered manner.

Capacity Building:

• Support and co-facilitate Training of Trainers (TOT) sessions for SG officers.
• Organize induction briefings on Responsible Behaviour for new staff at project level.
• Identify training gaps and propose solutions to the SG Coordinator and the country coordination

Monitoring & Reporting:

• Collect and analyse data on prevention activities and trends at project level.
• Consolidate project reports for submission to the SG Coordinator.
• Identify recurring risks, weaknesses, or systemic gaps.
• Provide regular updates to the SG Coordinator and relevant coordination members.
• Escalate safeguarding concerns appropriately and confidentially.

Collaboration:

• Work closely with:
• Responsible SG Coordinator
• Dep/Country coordinator
• HRCo and HR project teams
• Project Coordinators
• MedCo and Health Promotion teams
• Community representatives

Minimum Required Skills and Qualifications

• Education: Bachelor’s Degree in Social Sciences, Law, Psychology, Education, Social Communication, or related field (required).
• Experience: Minimum 2 years of experience in safeguarding, abuse prevention, protection, or ethics within an international organization (required). 
• Experience in humanitarian field settings (asset).
• Experience supervising or coaching staff (required).
• Experience facilitating workshops and handling sensitive topics (required).

Languages:

• English working language mandatory.
• Local languages used in MSF projects contexts desirable.

Competencies:

• Strong supervision and coaching skills
• Excellent facilitation and communication skills
• High ethical integrity and confidentiality
• Analytical skills (risk analysis & reporting trends)
• Cultural sensitivity and survivor-centered approach
• Ability to travel regularly to projects.

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Main Duties and Responsibilities

• Providing Psychological support to patients according to MSF principles, standards, and procedures to improve the patients’ mental health.
• Carrying out evaluation of mental health needs of patients and establishing a diagnosis and a plan of treatment. Informing the patient and his/her relatives about the possible consequences of the illness and the drug treatment to follow and referring patients to other health professionals whenever necessary, in order to provide the most appropriate treatment and improve the patient's condition.
• Implementing the Sexual Gender Based Violence (SGBV) protocol, identifying possible victims of SGBV and referring them to the medical team so that they receive the necessary treatment.
• Providing psychological support and psychotherapy sessions (individual, family, group) to patients according to MSF protocols to improve their mental health conditions.
• Assisting and training staff members and resourceful people whenever necessary to enhance the scope of MH activities. Working in close collaboration with translators to ensure appropriate terminology and behavior during sessions.
• Collecting statistical and monitoring data about mental health activities
• Informing the supervisor and the medical team about any issues or problems that may arise related to patients’ treatment in order to provide the best possible solution from a medical perspective.
• Ensuring that all patient information is kept confidential.

MSF Section/Context Specific Accountabilities

• Work with MHAM to adapt and/or develop key messages for psychosocial group activities.
• In collaboration with other MSF medical staff, implement MHPSS group activities to promote services, raise awareness and sensitize beneficiaries on various mental health topics related to the emotional affectation of GBV/SV
• Conduct individual/ family sessions and psychological assessments in accordance with MSF protocols and guidelines using a psychosocial approach, as well as follow-up sessions based on brief psychotherapy.
• Assess and identify patients’ needs, prioritizing survivors of sexual violence for emergency care, ensuring comprehensive care (medical and psychological) and, where necessary, referring them to other actors/services.
• Carry out diagnosis and develop a treatment plan for the patient survivors of SV/GBV in line with brief psychotherapy intervention.
• Identify and report to MHAM cases of SV survivors (within 72 hours) and activate referral pathway to medical attention, as well complex cases requiring specialized (psychiatric) care, ensuring patient confidentiality and safety.
• Ensure that clinical records are completed, and information is compiled in a timely and appropriate manner in accordance with MSF guidelines.
• Participate in the compilation of information and the creation of reports (DHIS) • Actively participate in internal technical reinforcement and supervision sessions with MHAM.
• In conjunction with MHAM, participate in the training of other MSF staff or contra parts.

Requirements
Educational Qualification

• Essential: Candidates should possess a Bachelor’s Degree (B.Sc. or B.A.) in Psychology.

Experience:

• Essential: 2 years’ experience minimum as a Clinical Psychologist
• Desirable: previous experience with MSF or other NGO’s in developing countries.

Languages:

• Essential English and Igbo language speaking.

Knowledge Competencies:

• Computer skills desired (MS word, Excel, Power Point, Outlook)
• Results and Quality Orientation L1
• Strong Analytical and critical thinking Skills
• Empathy and Emotional Intelligence
• Teamwork and Cooperation L1
• Behavioural Flexibility L1
• Commitment.to MSF Principles L1
• Service Orientation L1
• Stress Management L2