Jobs at Bboxx Energy Access Nigeria Limited

Key Responsibilities

• Supervise daily activities of retail staff and ensure operational efficiency.
• Monitor sales performance and drive achievement of assigned targets.
• Ensure proper customer engagement and service delivery.
• Track inventory movement and escalate stock-related issues where necessary.
• Monitor compliance with company policies and operational procedures.
• Prepare and submit periodic operational and sales reports.
• Support staff coordination, performance monitoring, and issue resolution.

Requirements

• Minimum of HND / B.Sc in any related field.
• Previous experience in retail operations or team supervision is an added advantage.
• Good communication and leadership skills.
• Ability to work under pressure and meet targets.
• Proficiency in Microsoft Office tools.

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Role Overview

• We are seeking an experienced Credit Manager who would serve as the Head of Credit to oversee the performance and health of a growing customer portfolio within the renewable energy sector.
• This role is responsible for maximizing portfolio utilization, reducing defaults, managing collections and repossessions, and ensuring a seamless customer payments and service experience.

Key Responsibilities

• Monitor and achieve targets related to portfolio utilization, default rates, repossessions, and customer service performance.
• Analyze key portfolio metrics and prepare reports on portfolio health, identifying root causes of performance issues and recommending corrective actions.
• Oversee collections and repossession processes to recover assets and support customers in returning to active usage while minimizing operational costs.
• Act as the “voice of the portfolio”, ensuring that operational and sales teams maintain a strong focus on portfolio quality and sustainability.
• Design and implement initiatives to improve portfolio performance, including campaigns that encourage timely customer payments and product usage.
• Ensure a seamless payments experience by monitoring payment systems, coordinating with payment partners, and supporting customer education on payment channels.
• Balance cost and quality in customer service, improving the customer experience across multiple channels such as call centers, service shops, and digital platforms.
• Support the implementation and testing of new portfolio and customer service improvement initiatives.
• Oversee and manage the Customer Support operations related to portfolio management.

Qualifications

• Bachelor’s Degree in finance, Business Administration, Engineering, Applied Mathematics, or a related field.
• Minimum of 7 years’ experience in credit risk management within banking, fintech, or lending institutions, including portfolio analysis and reporting to senior management; OR
• 2+ years in a top-tier consulting environment with strong exposure to financial analytics and risk management.
• Practical experience in delinquency management or collections operations is an advantage.
• Strong knowledge of financial analysis tools, including credit risk modeling and portfolio analysis techniques.
• Advanced Excel skills, with knowledge of statistical or analytical software considered an advantage.
• Understanding of digital payment systems or banking regulationsis desirable.

Skills & Attributes:

• Strong analytical and quantitative thinking, with the ability to break complex problems into structured solutions.
• Intellectual curiosity and a passion for solving operational and financial challenges.
• Self-driven and proactive, capable of identifying problems and leading initiatives to resolve them.
• Strong financial acumen and ability to interpret risk and performance metrics.
• Excellent communication and presentation skills, with the ability to translate complex analysis into clear insights for senior stakeholders.