Restaurant Jobs at Allen Professional Services

Job Overview

• The Restaurant Supervisor is responsible for supporting the Outlet Manager in the day-to-day operation of anoutlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
• The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities

• Reports to the Outlet Manager
• Manage the Outlet (in the absence of an Outlet Manager)
• Operations & service delivery
• Staff supervision & discipline
• Sales & performance management
• Inventory & stock control
• Compliance & reporting
• Training & quality control.

Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution
• Staff discipline and attendance
• Sales performance and target achievement
• Cleanliness and food safety compliance
• Stock control and waste reduction
• Adherence to SOPs and company policies.

Requirements

• Minimum of B.Sc
• 2 – 4 years experience in a QSR supervisory role
• Strong understanding of restaurant operations.

Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication and conflict resolution skills
• Good numerical and reporting skills
• Ability to work under pressure and manage shifts
• High level of integrity and accountability
• Customer-focused mindset.

go to method of application »

Job Overview

• The Assistant Restaurant Supervisoris responsible for supporting the Outlet Manager in the day-to-day operation of anoutlet, ensuring excellent customer service, staff discipline, food safety compliance, and achievement of sales and operational targets.
• The role bridges management and frontline staff, enforcing the company's standards, policies, and culture across front-end and back-end operations.

Key Responsibilities

• Reports to the Outlet Manager
• Manage the Outlet (in the absence of an Outlet Manager)
• Operations & service delivery
• Staff supervision & discipline
• Sales & performance management
• Inventory & stock control
• Compliance & reporting
• Training & quality control.

Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution
• Staff discipline and attendance
• Sales performance and target achievement
• Cleanliness and food safety compliance
• Stock control and waste reduction
• Adherence to SOPs and company policies.

Requirements

• Minimum of B.Sc
• 2 – 4 years experience in a QSR supervisory role
• Strong understanding of restaurant operations.

Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication and conflict resolution skills
• Good numerical and reporting skills
• Ability to work under pressure and manage shifts
• High level of integrity and accountability
• Customer-focused mindset.

go to method of application »

Job Description

• The Outlet Manager oversees the day-to-day operation of an outlet.
• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives.
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within company’s policies and procedures to provide the most satisfactory services to customers.

Key Responsibilities

• Oversee the daily operations of outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedbacks and recommend necessary outlet operational changes.
• Schedule orientations and job trainings to outlet associates.
• Organize regular meetings to discuss about issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of five (5) years relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.