Jobs at Sujimoto Holdings Limited

Job Summary

• We are looking for a driven, experienced Restaurant Auditor to own quality and compliance across our restaurant and lounge operations.
• You will not just inspect; you will build the systems, set the standards, lead the people, and make sure everything runs the way it should, every single time.

Responsibilities
Operational Auditing:

• Conduct scheduled and surprise audits across all restaurant and lounge operations — front-of-house, back-of-house, kitchen, and bar.
• Evaluate food safety, hygiene, portion control, wastage, stock rotation, and inventory management.
• Audit financial controls, including cash handling, POS reconciliation, and daily revenue reporting.
• Identify operational inefficiencies and deliver clear, prioritized corrective action plans.

SOP Development, Implementation & Compliance:

• Design and document comprehensive SOPs across all restaurant and lounge functions.
• Establish service standards, quality benchmarks, and performance metrics aligned with industry’s best practices.
• Actively monitor and enforce SOP adherence through regular audits and real-time floor observations.
• Ensure that no standard is theoretical — every SOP must be visible, understood, and consistently followed on the ground.

Team Training, Coaching & Skills Development:

• Lead onboarding and ongoing training of restaurant and lounge staff on all quality, hygiene, and service standards.
• Identify skills gaps across teams and develop targeted training plans to close them.
• Coach team leads and supervisors to enforce standards independently and build a culture of accountability.
• Ensure all staff certifications and food safety training are current and documented.

HSE Compliance:

• Conduct regular HSE audits covering kitchen equipment safety, fire safety, chemical handling, and emergency procedures.
• Ensure full compliance with NAFDAC guidelines, applicable health regulations, and all relevant local authority requirements.
• Maintain HSE records, including inspection logs, incident reports, and corrective action registers.

Reporting:

• Prepare detailed audit reports with findings, risk ratings, and action plans for senior management.
• Maintain a live tracker of audit scores, corrective actions, and resolution status across all touchpoints.

What You Bring

• 4+ years in auditing or operations in hospitality / food service
• Experience in training and managing frontline teams
• Fast Service Restaurant experience is a strong advantage
• Relevant credentials: ISO 22000, HACCP, City & Guilds, NEBOSH, ISPON is an advantage
• Strong grasp of food safety, HACCP, and HSE principles
• Self-driven, detail-oriented, confident in leading people
• Proven track record in building and enforcing SOPs
• Strong report writing and communication skills.

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The Role

• We need a meticulous, experienced Shortlet & Apartments Auditor who knows exactly what hotel-grade quality looks like and exactly what to look for when it falls short.
• You will be the quality guardian across our entire apartment portfolio — inspecting every unit, building the systems, training the teams, resolving every gap, and ensuring that every guest walks into a space that is nothing short of exceptional.

Key Responsibilities
Property Auditing & Inspection:

• Conduct thorough scheduled and unannounced inspections across all shortlet apartments and common areas.
• Evaluate the condition, cleanliness, presentation, and functionality of every unit — fixtures, fittings, furniture, appliances, linens, toiletries, and in-room inventory.
• Document findings in detail with structured audit reports and photographic evidence.
• Benchmark property performance against hotel-industry standards and flag deviations promptly.

SOP Development & Standards Enforcement:

• Develop and implement a comprehensive apartment audit framework and inspection checklist system.
• Establish and enforce SOPs for housekeeping turnarounds, linen protocols, maintenance escalation, and guest-readiness standards.
• Monitor SOP compliance across all units and ensure standards are consistently upheld — not just on paper but on the ground.
• Periodically review and update SOPs to reflect operational improvements and guest feedback.

Team Training, Coaching & Skills Development:

• Train and coach housekeeping, maintenance, and property management staff on all audit standards and SOPs.
• Identify skills gaps within the team and implement targeted training programmes to address them.
• Ensure all team members have the knowledge, tools, and confidence to maintain standards independently.
• Build a team culture that takes quality personally and does not wait to be inspected before performing.

Defect Management & Maintenance Oversight:

• Log, prioritize, and track all maintenance defects and snagging items through to full resolution.
• Liaise with the maintenance and property teams to ensure timely, quality rectification of all reported issues.
• Identify recurring defects and recommend long-term preventive solutions.

HSE & Regulatory Compliance:

• Conduct HSE audits across all units — covering fire safety, electrical compliance, gas appliances, emergency exits, and building safety.
• Ensure compliance with LASBCA requirements and all applicable Lagos State and federal building and safety regulations.
• Verify that fire extinguishers, smoke detectors, CO alarms, and emergency lighting are installed, functional, and regularly serviced.
• Maintain accurate HSE records, including inspection logs, incident reports, and remediation trackers.

Guest Experience & Reporting:

• Integrate guest feedback and complaint patterns directly into audit priorities and corrective action planning.
• Prepare structured inspection reports with findings categorized by severity, urgency, and responsible party.
• Present regular audit summaries and trend analysis to senior management.

What You Bring

• Candidates should possess a Bachelor's Degree with 4+ years in hotel operations, serviced apartments, or property QA.
• Experience in training and developing operational teams
• Strong knowledge of hotel-grade housekeeping and inspection standards
• Relevant credentials: NEBOSH, ISPON, City & Guilds, will be an advantage.
• Experience auditing or inspecting multi-unit hospitality properties
• Exceptionally detail-oriented and self-motivated
• Familiarity with Property Management Systems (PMS)
• Strong communicator with clear, organized reporting skills