Shortlet & Apartments Auditor at Sujimoto Construction Limited

The Role

• We need a meticulous, experienced Shortlet & Apartments Auditor who knows exactly what hotel-grade quality looks like and exactly what to look for when it falls short.
• You will be the quality guardian across our entire apartment portfolio — inspecting every unit, building the systems, training the teams, resolving every gap, and ensuring that every guest walks into a space that is nothing short of exceptional.

Key Responsibilities
Property Auditing & Inspection:

• Conduct thorough scheduled and unannounced inspections across all shortlet apartments and common areas.
• Evaluate the condition, cleanliness, presentation, and functionality of every unit — fixtures, fittings, furniture, appliances, linens, toiletries, and in-room inventory.
• Document findings in detail with structured audit reports and photographic evidence.
• Benchmark property performance against hotel-industry standards and flag deviations promptly.

SOP Development & Standards Enforcement:

• Develop and implement a comprehensive apartment audit framework and inspection checklist system.
• Establish and enforce SOPs for housekeeping turnarounds, linen protocols, maintenance escalation, and guest-readiness standards.
• Monitor SOP compliance across all units and ensure standards are consistently upheld — not just on paper but on the ground.
• Periodically review and update SOPs to reflect operational improvements and guest feedback.

Team Training, Coaching & Skills Development:

• Train and coach housekeeping, maintenance, and property management staff on all audit standards and SOPs.
• Identify skills gaps within the team and implement targeted training programmes to address them.
• Ensure all team members have the knowledge, tools, and confidence to maintain standards independently.
• Build a team culture that takes quality personally and does not wait to be inspected before performing.

Defect Management & Maintenance Oversight:

• Log, prioritize, and track all maintenance defects and snagging items through to full resolution.
• Liaise with the maintenance and property teams to ensure timely, quality rectification of all reported issues.
• Identify recurring defects and recommend long-term preventive solutions.

HSE & Regulatory Compliance:

• Conduct HSE audits across all units — covering fire safety, electrical compliance, gas appliances, emergency exits, and building safety.
• Ensure compliance with LASBCA requirements and all applicable Lagos State and federal building and safety regulations.
• Verify that fire extinguishers, smoke detectors, CO alarms, and emergency lighting are installed, functional, and regularly serviced.
• Maintain accurate HSE records, including inspection logs, incident reports, and remediation trackers.

Guest Experience & Reporting:

• Integrate guest feedback and complaint patterns directly into audit priorities and corrective action planning.
• Prepare structured inspection reports with findings categorized by severity, urgency, and responsible party.
• Present regular audit summaries and trend analysis to senior management.

What You Bring

• Candidates should possess a Bachelor's Degree with 4+ years in hotel operations, serviced apartments, or property QA.
• Experience in training and developing operational teams
• Strong knowledge of hotel-grade housekeeping and inspection standards
• Relevant credentials: NEBOSH, ISPON, City & Guilds, will be an advantage.
• Experience auditing or inspecting multi-unit hospitality properties
• Exceptionally detail-oriented and self-motivated
• Familiarity with Property Management Systems (PMS)
• Strong communicator with clear, organized reporting skills