Jobs at Sun King (Formerly Greenlight Planet)

About the Role

• We are looking for a Regional Mentor to facilitate learning delivery, developing content and mentoring sales staff & agents within the Region.

Responsibilities
What you would be expected to do:

• Delivering classroom and/or field training
• Maintaining set KPIs and achieving training targets as required
• Designing training assessments with the guidance of the Training Manager
• Ensuring 100% adoption and usage of technology-based work tools by all field staff
• Driving consistent & accelerated learning performance through data tools
• Ensure timely communication of policies, training updates & changes to the relevant departments
• Collecting and providing feedback on the implementation’s new tools, products and processes.
• Running & administration of knowledge-based platforms
• Drive engagement & lesson completion of Litmos (learning management system)
• Induction and mentoring of field-based staff.
• Develop and improve training materials and concepts.

Requirements
You might be a strong candidate if you:

• Have at least 2 years background in training and coaching; preferably in the areas of sales or marketing.
• Have a Degree in Education, or any related field as a plus
• Have the ability to conceptualize and develop a conducive learning environment
• Are Diligent, accurate, reliable.
• Are Skilled in Microsoft office and other visualization tools
• Have good problem-solving skills and you think beyond the box.
• Are Flexible to travel frequently to remote areas.
• Are conversant with the use of smart phones and phone applications.
• Has excellent communication.
• Territory knowledge will be an added advantage.

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About the Role

• The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

Responsibilities
Reporting:

• Create reports that reflect agents' performance.
• Report agent and team’s performance to the management.
• Provide customer insights reports to management.

Customer service team engagement:

• Participate in calibration sessions to maintain consistency in internal evaluations.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Participates in customer and client listening programs to identify customer needs and expectations.

Data Oriented:

• Assess agents’ interactions based on internal standards. 
• Provide data on customer experience feedback and agent behavior.

Requirements
You might be a strong candidate if you:

• Have 2-3 years as a Quality Assessor or Call Center personnel.
• Can Comfortably Speak both Hausa and Yoruba fluently  
• Have a bachelor's Degree or its equivalent in a Communication or Business related field.
• Are passionate about positively impacting the lives of rural consumers.
• Work well with others and also have great people skills to mentor your team to deliver on expectations.
• Are comfortable working with Powerpoint and MS Excel?
• Have outstanding customer service skills and dedication to providing exceptional customer care.
• Have exceptional listening skills.
• Good with Data.
• Have good knowledge of customer relationships or customer service practices.
• Can adapt well to change and successfully set and adjust priorities as needed.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

go to method of application »

About the Role

• The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes.

Responsibilities
Reporting:

• Create reports that reflect agents' performance.
• Report agent and team’s performance to the management.
• Provide customer insights reports to management.

Customer service team engagement:

• Participate in calibration sessions to maintain consistency in internal evaluations.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Participates in customer and client listening programs to identify customer needs and expectations.

Data Oriented:

• Assess agents’ interactions based on internal standards. 
• Provide data on customer experience feedback and agent behavior.

Requirements
You might be a strong candidate if you:

• Have 2-3 years as a Quality Assessor or Call Center personnel.
• Can Comfortably Speak both Hausa and Yoruba fluently  
• Have a bachelor's Degree or its equivalent in a Communication or Business related field.
• Are passionate about positively impacting the lives of rural consumers.
• Work well with others and also have great people skills to mentor your team to deliver on expectations.
• Are comfortable working with Powerpoint and MS Excel?
• Have outstanding customer service skills and dedication to providing exceptional customer care.
• Have exceptional listening skills.
• Good with Data.
• Have good knowledge of customer relationships or customer service practices.
• Can adapt well to change and successfully set and adjust priorities as needed.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

go to method of application »

About the Role

• The Fraud Analyst will work in the Corporate Risk department of Sun King. The Fraud Analyst will be responsible for identifying and handling Fraud or suspicious issues while providing strategic directions through professional reports.
• You will also be work closely with the entire Easy buy team majorly on fraud issues of our Pay-As-You-Go products.

Requirements
What you would be expected to do:

• Investigate and collect information on fraud-related activities (eg, tampering, identity theft, Impersonation, Scammers) within the business.
• Liaise with the Field Team/ Call center to identify fraudulent cases and follow them up for closure.
• Liaise with different law enforcement agents to close reported fraud/tampering cases.
• Serve as a witness in legal cases that arise in the field on behalf of the company
• Prepare regular reports from the field on fraud-related activities and escalate
• Educate staff on fraud and its impact on the business.

Requirements
You might be a strong candidate if you have

• Bachelor’s Degree / Higher National Diploma  in a related field of Criminal justice/Criminology/Sociology/ Psychology /Security studies and Risk Management
• Minimum of 5+ years experience on the same or related role
• Relevant certification in Criminal Investigations, Fraud management or Business Analytics is an added advantage.
• Excellent written and oral communication skills
• Good people skills
• Good planning and organizational skills
• Ability to collaborate with Stakeholders.
• Ability to work on task with minimum supervision