Jobs at IpNX Nigeria Limited

Purpose of the Job

• Identifying, engaging and hiring high potential candidates towards the fulfilment of the human resource needs of the organization.

Expected Key Results

• Talent acquisition strategy development
• Talent sourcing and engagement
• Social Media Recruitment
• Interview Facilitation
• Data Analytics & Reporting
• Candidate Experience Management
• Stakeholder Management
• Other Tasks Assigned

Educational Qualifications & Functional Skills

• B.sc/HND in Human Resources, Social Science, Arts & Humanities and other related field. (2.1/Upper Credit)
• 4-6 years’ experience in recruitment and talent acquisition.
• Solid understanding of sourcing techniques and tools/ Social Media Recruitment
• Demonstrable experience in managing full-cycle recruitment and employer branding initiatives.
• Sound Experience in hosting and participating in job fairs
• A thorough understanding of Nigerian Labour Law
• Data Analytics Skills
• Excellent Team Management Skills
• Excellent written and verbal communication skills with ability to foster long-tern relationships (with internal teams, external partners and candidates)
• Meticulous, hardworking and goal-driven.
• Analytical Mindset and critical thinking abilities.

Other Requirements

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Job Summary

• We are seeking a sales account manager to join our team. 
• The Account Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island. 
• Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities.
• Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.

Responsibilities

• Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
• Develop and implement marketing strategies and ensure that coherent and consistent strategies are employed in all serving and/or maintenance transactions and relationships.
• Interact with key decision makers, Initiate and bring forward strategic engagement plans to retain and grow business within key accounts.
• Provide annual plan on how to increase share of wallet and win new business within each allocated accounts.
• Develop a deep understanding of the client’s priorities, strategies and ensure ipNX add value across the broader organization.
• Develop and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of service offerings.
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
• Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
• Maintain, deliver and present forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions within the Account.
• Maintain good public relations with current and prospective customers within the Accounts.
• Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Co-ordinate with relevant technical and service delivery teams to ensure excellent service delivery to the customer
• Effective Project Management, Business Profitability and Thorough Understanding of Customers’ needs.

Qualifications and Requirement

• A Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.1/Upper Credit)
• At least 5 years of Key Account Management experience
• 5 - 7 Years’ experience in managing strategic Accounts
• Proven experience of driving opportunities through to revenue
• Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
• A strong knowledge of Pursuit or another relationship/ sales methodology
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment.

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Job Summary

• We are currently seeking a service fulfillment and Support Engineer to join our Port Harcourt team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Responsibilities

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
• Identify, plan and execute nodes/segment that require preventive maintenance on the network.
• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
• Ensure weekly support status reports are done and submitted timely for review.
• Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
• Timely delivery and completion of Assigned projects.
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
• Ensure no stock-out of tools and materials for network implementation and for fault support.

Qualifications and Requirements

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum).
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
• At least 2 years in the telecommunications industry.
• Customer centric and stakeholders’ management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• A hand on experience with OSPF and BGP is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with your own initiative and with minimal supervision and also as a part of a team.