Jobs at Bolton White Hotels and Apartments

Position Summary

• Represents thehotelto theguestthroughout all stages of the guest's stay. Determinate's a guest'sreservation statusand identifies how long the guest will stay.
• Helps guests completeregistration cardsand then assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks andcommunicatesthis information to the appropriate hotel personnel.

Duties and Responsibilities

• Registerguests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registrationand blocking of rooms forreservations.
• Thoroughly understand and adheres to propercredit, check- cashing, and cash handling policies and procedures.
• Understandsroom statusand roomstatustracking.
• Knows room locations, types of rooms available, androom rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Usessuggestive sellingtechniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with thehousekeepingdepartment by notification housekeeping of all checkouts, late checkouts,early check-ins, special requests, andday userooms.
• Process guestcheck-outs.
• Performingcashierrelatedfunctionslikepostingchargesto guestaccounts, raising paid out's, currency exchange,
• Follows procedures forissuingand closing safe deposit boxes used by guests.
• Works closely with thehousekeeping departmentin the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks likebill/invoicesettlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
• Inform guest of the room safe andmini-barkey and room key procedures.
• Direct Bell Person toescortguest and transport their luggage to the room.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows allsafetyand emergency procedures, Is aware ofaccidentprevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Prerequisites

• Education: Bachelor of Science (BSc) in Hospitality Management or other related fields.
• Experience: Previous hotel-related experience desired.
• 1 - 5 years work experience.

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Position Summary

• Ensure that all guests are served to the hotel's standard in the Restaurant / Bar / Lounge areas.
• Display the highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels' standards in a friendly, timely and efficient manner.

Duties and Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guests with any additional requests.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
• desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customer's table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office/accounts department.

Prerequisites
Education:

• National Diploma (ND) in Hospitality Management or other related fields.

Experience:

• 1 - 5 years of work experience.
• Previous serving experience required.
• Excellent oral communication skills are required.
• Positive interpersonal skills are required.

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Job and Responsibilitity

• Assist the Financial Controller/Heads of Departments in auditing & identifying specified costs in order to ensure that the appropriate internal control procedures are in place and followed and that equipment and resources are employed in the most effective manner.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.
• Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using Opera, and/or computers.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Cost controller will be full time employed to look after the stock movements of food and beverage items in the inventory both in store and in operations.
• Supervision and involvement in Spot checks, monthly complete stock taking in all the stores , all the beverage outlets month end inventories, menu costing, cost savings initiatives, review and placing orders for general stores, movement of general stores supplies based on occupancy level , month end preparation of journal vouchers , assisting purchase manager in the job and acting on behalf of purchase manager while he/she is on leave, manage the team of storekeeper and receiving staff, account the complimentary checks, officers meals, staff café meals etc are part of duties and responsibilities.

Prerequisites

• Education: Bachelor of Science (BSc) in Accounting or other related fields.
• Experience: Previous hotel-related experience desired.
• 2 - 5 years work experience.