Job Openings at Lopterra Services Limited

Job Description

• As a Hotel Receptionist, you will be the first point of contact for the guests, providing a warm welcome and ensuring their stay is memorable.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures, ensuring a smooth and efficient process.
• Provide guests with information about the hotel's facilities, services, and local attractions to enhance their overall experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests' satisfaction.
• Manage room reservations and maintain accurate records of guest bookings and preferences.
• Process payments and handle financial transactions accurately while adhering to the hotel's policies and procedures.
• Coordinate with other hotel departments to ensure guests' needs are met promptly and efficiently.
• Maintain a clean and organised reception area, ensuring it presents a welcoming and professional ambiance.
• Respond to telephone calls and emails in a courteous manner, providing helpful information and assistance to callers.
• Carry out administrative tasks, including filing, record-keeping, and maintaining guest information in the hotel's database.
• Act as a point of reference for guests, offering advice and recommendations for local activities and dining options.

Qualifications and Skills

• A B.S. Degree in Business Administration or other relevant field
• Minimum of 2 years experience as a Receptionist or Front Desk Agent (Experience in the hospitality industry is an advantage)
• Exceptional customer service and interpersonal skills, with a welcoming and friendly demeanour.
• Strong verbal and written communication abilities in English.
• Proficient in using computers, Microsoft office applications and familiar with hotel reservation systems
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Excellent organisational and time management skills.
• A positive attitude, adaptability, and a willingness to work in a team-oriented environment.
• Knowledge of local attractions, events, and dining options is an advantage.
• Must maintain a neat and professional appearance at all times to reflect and uphold the high standards of the hotel.

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Job Description

• Our client is looking for a seasoned and dynamic Hotel Manager to lead their team and ensure exceptional guest experiences.
• With a commitment to delivering top-notch service and creating a welcoming environment, the aim is to be a premier destination for travelers seeking comfort, luxury, and personalised attention.

Responsibilities

• Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services, to ensure seamless and efficient day-to-day functioning.
• Lead, motivate, and manage a diverse team of staff, fostering a positive work environment that promotes teamwork, professional growth, and exceptional customer service.
• Develop and implement strategies to maximise guest satisfaction, enhance guest loyalty, and maintain high standards of service excellence.
• Work hand in hand with the finance team to manage hotel budgets, financial performance, and expenses to achieve revenue goals while adhering to cost controls and profitability targets.
• Collaborate with the marketing team to devise promotional strategies and marketing campaigns to attract guests and drive occupancy rates.
• Ensure compliance with all health, safety, and sanitation regulations, and maintain high standards of cleanliness and hygiene throughout the hotel premises.
• Oversee the procurement of hotel supplies and equipment, negotiating with vendors to obtain the best pricing and quality.
• Handle guest inquiries, requests, and complaints in a prompt and professional manner, striving to exceed guest expectations.
• Monitor online reviews and guest feedback, and take proactive measures to address any concerns or issues raised by guests.
• Stay informed about industry trends, market competition, and emerging technologies to continuously enhance the hotel's offerings and services.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Resolving issues regarding hotel services, amenities, and policies.

Qualifications and Skills

• Bachelor's Degree in Business Administration, Hospitality Management, Hotel Administration, or a related field.
• Minimum of 4 years experience as a Hotel Manager with a track record of success.
• Excellent leadership, communication, and interpersonal skills to effectively interact with guests, staff, and stakeholders.
• Strong financial acumen and experience in budget management and revenue optimization.
• Proficiency in hotel management software, Microsoft Office suite and computer systems.
• Extensive knowledge of hospitality industry regulations, best practices, and trends.
• Ability to work in a fast-paced and dynamic environment, handling multiple responsibilities with attention to detail.
• A customer-centric approach and a passion for delivering exceptional guest experiences.
• Knowledge of local attractions, events, and tourism opportunities is a plus.

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Job Brief

• We are seeking to employ a meticulous and dedicated Accountant to join them team. The Hotel’s Accountant will play a vital role in ensuring accurate financial management and reporting, contributing to the success and financial health of our establishment.

Responsibilities

• Manage all aspects of the hotel's financial operations, including accounts payable, accounts receivable, general ledger, and payroll processing.
• Prepare and analyse financial statements, budgets, and variance reports, providing insights to support strategic decision-making by management.
• Prepare reconciliation of all balance sheet accounts monthly.
• Oversee daily cash flow management, ensuring sufficient funds are available for operational needs.
• Coordinate and review all financial transactions, ensuring compliance with internal policies and accounting standards.
• Perform regular reconciliations of bank accounts, vendor accounts, and other financial records to maintain accuracy and integrity.
• Prepare and file tax returns and ensure compliance with tax regulations and reporting requirements.
• Monitor and control hotel expenses, implementing cost-saving measures without compromising service quality.
• Collaborate with department heads to develop and manage department budgets, providing guidance on financial matters.
• Assist in financial forecasting and planning to support the hotel's growth and expansion objectives.
• Monitor and maintain inventory and stock ledgers
• Compute PAYE, VAT taxes and render returns
• Prepare monthly payroll
• Participate in internal and external financial audits
• Manage internal controls to safeguard assets and maintain financial transparency.
• Conduct periodic audits and
• Keep up-to-date with financial regulations and industry trends to ensure best practices in financial management.
• Update internal systems with financial data
• Ensure all transactions are captured in company ERP
• Maintain and manage the financial documents to safeguard financial records and audit.
• Review and implement financial policies

Qualifications and Skills

• Bachelor's Degree in Accounting, Finance, or a related field.
• Minimum of 4 years experience as an Accountant.
• Experience in business tax planning and management
• Experience calculating and remitting taxes to the FIRS and LIRS.
• Strong knowledge of accounting principles, financial reporting, and taxation.
• Proficiency in using accounting software and MS Office applications.
• Excellent analytical and problem-solving skills with keen attention to detail.
• Ability to work independently and collaboratively within a team-oriented environment.
• Strong organisational and time management skills, with the ability to meet tight deadlines.
• Excellent communication and interpersonal skills to work effectively with colleagues and stakeholders.
• Membership of a recognized accounting professional body is an advantage.

Salary
N150,000 - N200,000 / Month.