Receptionist at LOPTERRA

Job Description

• As a Hotel Receptionist, you will be the first point of contact for the guests, providing a warm welcome and ensuring their stay is memorable.

Responsibilities

• Greet guests warmly and assist them with check-in and check-out procedures, ensuring a smooth and efficient process.
• Provide guests with information about the hotel's facilities, services, and local attractions to enhance their overall experience.
• Handle guest inquiries, requests, and complaints promptly and professionally, aiming to resolve issues to the guests' satisfaction.
• Manage room reservations and maintain accurate records of guest bookings and preferences.
• Process payments and handle financial transactions accurately while adhering to the hotel's policies and procedures.
• Coordinate with other hotel departments to ensure guests' needs are met promptly and efficiently.
• Maintain a clean and organised reception area, ensuring it presents a welcoming and professional ambiance.
• Respond to telephone calls and emails in a courteous manner, providing helpful information and assistance to callers.
• Carry out administrative tasks, including filing, record-keeping, and maintaining guest information in the hotel's database.
• Act as a point of reference for guests, offering advice and recommendations for local activities and dining options.

Qualifications and Skills

• A B.S. Degree in Business Administration or other relevant field
• Minimum of 2 years experience as a Receptionist or Front Desk Agent (Experience in the hospitality industry is an advantage)
• Exceptional customer service and interpersonal skills, with a welcoming and friendly demeanour.
• Strong verbal and written communication abilities in English.
• Proficient in using computers, Microsoft office applications and familiar with hotel reservation systems
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Excellent organisational and time management skills.
• A positive attitude, adaptability, and a willingness to work in a team-oriented environment.
• Knowledge of local attractions, events, and dining options is an advantage.
• Must maintain a neat and professional appearance at all times to reflect and uphold the high standards of the hotel.