Fresh Jobs at Interswitch

Job Purpose

• To conduct all levels of testing on new enterprise software and enhancements as per the test plan to ensure the deployment of quality solutions.

Responsibilities

• Set up the test bed, ensuring that the data used is realistic to facilitate a wholistic testing experience
• Code scripts as required for automated testing to enable the rigorous and efficient testing of software
• Carry out and coordinate all levels of testing to ensure that the developed software meets specifications and quality requirements
• Adhere to the testing plan and where there are hinderances, escalate to the
• Lead to ensure that the on-time delivery as per the project plan is not compromised
• Analyse the test results, identify bugs and other errors and provide reports to the relevant stakeholders to enable the deployment of fully functional software
• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

Behavioural Competencies

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Identifies and pursues new opportunities that benefit the organization.
• Secures and deploys resources effectively and efficiently. Makes progress across multiple priorities or responsibilities.
• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Makes use of new concepts and principles when addressing problems. Learns from mistakes to avoid repeating them.
• Plans and prioritizes work to meet commitments aligned with organizational goals. Takes some steps to reduce bottlenecks and speed up the work.
• Rebounds from setbacks and adversity when facing difficult situations.
• Seeks insight into the situation, reduces tensions, and finds optimal solutions.
• Swiftly recovers from significant setbacks.
• Actively seeks new ways to grow and be challenged using both formal and informal development channels. Shows strong enthusiasm for seeking learning opportunities.
• Anticipates and adopts innovations in business-building digital and technology applications.
• Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
• Adapts approach and demeanor in real time to match the shifting demands of different situations. Is inquisitive about evolving situations; identifies how to adapt early.

Skills & Experience

• Works without supervision and provides technical guidance when required on how to get results using new and advanced engineering technologies.
• Works without supervision and provides technical guidance as needed on executing engineering designs using the appropriate methods, tools, processes and software.
• Works without supervision and provides technical guidance as needed on achieving engineering development targets using appropriate methods, tools, processes and software.
• Works without supervision and provides technical guidance when required on analyzing the business requirements that IT solutions must meet.
• Determine acceptance and evaluation criteria, Prioritization, Observation, Focus groups, Analysis Skills
• Applies concepts of knowledge/skill without requiring supervision; also able to provide technical guidance when required

Education

General Education

• First Degree in Computer Science or related field

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Job Purpose

• To lead sales strategy development, direct market share growth, and cultivate new opportunities for the Corporate Sector. To direct and coordinate the provision of Interswitch’s products and services to corporate Customers. To coordinate sales distribution by establishing sales territories, quotas, and goals. To analyse sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Key Responsibilities

Account Management

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships either personally or through a team of Sales Rep, Regional Sales.
• Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Manage strategic client and customer relationships, using account teams to maintain customer satisfaction and loyalty
• Sell complex and customised products and services to significant customers and monitor sales against objectives and KPIs.

Leadership and Direction

• Identify and communicate the actions needed to implement the Sales strategy and business plan for Corporate Services.
• Explain the relationship of the Interswitch business division to the broader Interswitch Ltd mission, vision and values and motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Motivate people to commit to roles and responsibilities during implementation.
• Develop and manage budget plans for allocated region and ensure adherence to approved budget.

Performance Management and Talent Optimisation

• Manage and report on the performance of a substantial, diverse team by setting appropriate performance objectives for direct reports or project/account team members and holding them accountable for achieving these.
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Formulate workforce planning reports and budget, including but not limited to setting performance objectives, monitoring performance, delivering constructive feedback, providing training, coaching and mentoring, identifying talent for pivotal roles from a succession management standpoint, and giving ad-hoc advice when necessary.
• Implement formal development frameworks for responsible team by using equitable approaches that may be differentiated to support each employee's unique needs and preferences to bring out their best and meet business needs.

Policy Development and Compliance

• Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within region.
• Develop functional or operational policies and help develop policy frameworks for the region.
• Take responsibility for creating underlying procedures and monitoring their implementation.
• Direct development of sales framework and delegate the review of sales operational policies against the framework to Sales Executives
• Monitor overall strategy implementation against timeline and budgetary margins.

Customer Relationship Management / Account Management / Risk Management

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Build, maintain and manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty towards Interswitch.
• Partner with relevant stakeholders across Interswitch to raise awareness on sales procedures, and to discuss and address risk management concerns.
• Ensure that risks, issues, dependencies, and constraints are managed appropriately and where risks or issues threaten delivery, develop and agree recovery plans.

Competencies

Technical Competencies

• Planning and Organising
• Commercial/Financial Acumen
• Account / Client Management
• Builds Rapport
• Customer and Market Analysis
• Questions Strategically
• Strategic Planning and Analysis
• Understand Customer Needs
• Sales Planning and Coordination
• Closes Effectively
• Effectively Presents Solutions

Managerial Competencies

• Manage and Prioritise time.
• Plan, organize and schedule work.
• Active Listening. · Sound decision-making (weighing risk factors optimally).
• Think clearly and analytically.
• Leadership and people management.
• Effective stakeholder and client management at all levels.
• Builds Effective Teams
• Team development and performance management.
• Business operations and process management.

Behavioural Competencies

• Builds Networks
• Collaboration Skills
• Interpersonal Skills
• Persuasion Skills
• Drives Results
• Develops Talent
• Communicates Effectively
• Business Insight
• Customer Focus
• Plans and Aligns
• Ensures Accountability

Education

• University Post Graduate Degree in Sales and Marketing, Business, Economics or Finance-related field.

Experience

• At least 4 years of wide and deep experience in Corporate Sales and Marketing roles within reputable financial institutions or the payments industry, including a minimum of 5 years of customer-facing experience in Sales Sector.
• At least 3 years' experience in planning, managing and organizing resources within short/medium timescales within the overall policy framework and strategic objectives of the division

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Job purpose:

• To expand and accelerate the growth of New Business issuing revenue in partnership with Other Financial Institutions (MFBs, MMOs, PSBs, Fintechs and Digital partners. To collaborate with other cross functional teams, regional partners, issuers, and service providers to enhance the strategic fit, the commercialisation framework, the positioning and messaging of New Business issuing products. To engage in and improve the whole life-cycle of New Business issuing services from inception and design, through deployment, operation and refinement.

Responsibilities:

Customer Relationship Management / Account Management

• Implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses based on customer input.

Sell Customer Propositions

• Develop sales propositions and compelling value propositions based on new and existing opportunities, pro-active sales campaigns, and general sales engagement that focus on growing market share, market acceptance and the number of customer touch points.

Promoting Customer Focus

• Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.
• Understanding customers, issuers, and service providers’ unique challenges and opportunities, and propose relevant solutions, plans, and programmes that address their needs in innovative and impactful ways at scale.
• Cooperate closely with Project Management and Marketing teams to refine and manage New Business Issuing offerings to enhance relevance in markets.
• Manage client relationships with guidance from senior colleagues and oversee relationship management with new transactional clients and customers.

Strategy Formation and Implementation

• Assess the competitive landscape and industry trends to develop improvement plans and initiatives that will differentiate Verve International in the market.
• Execute sales strategies and business plans by market and segments.
• Assist in the development and implementation of digital product strategies that align with Verve International global objectives.
• Conduct market research and competitor analysis to identify trends and opportunities within the digital payment space in Africa.

Product and Solution Development

• Managing delivery of product or service within Verve Digital, ensuring alignment with customer requirements.
• Plan product launches and enhancement launches.
• Develop product and service positioning, messaging and pricing that resonate with target customers and meet needs of developed and emerging markets.
• Collaborate with cross-functional teams to manage the lifecycle of Verve digital card products, from conception to launch.
• Monitor product performance and work with relevant teams to implement enhancements and updates.
• Ensure product compliance with industry standards and regulatory requirements.

Stakeholder Engagement

• Work closely with internal stakeholders, including marketing, legal, and IT teams, to ensure seamless product and service delivery to customers.
• Act as a point of contact for external partners, including financial institutions and technology providers, to support product integration and adoption

Project Coordination

• Assist in the planning and execution of Verve digital projects, ensuring timelines and objectives are met.
• Prepare status reports, and presentations for senior management and stakeholders.

Performance Improvement through Business Intelligence

• Manage data preparation in collaboration with different stakeholders / internal clients in the business.
• Ensure and track revenue collections for Veve digital products and services.

Innovation and Improvement

• Stay updated on emerging technologies and industry trends in digital payments and suggest potential innovations for Mastercard’s digital card products.
• Participate in brainstorming sessions and contribute ideas to enhance product offerings.

Behavioral Competencies:

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions i.e., solicits customer feedback and data.

Business Insight

• Applies knowledge of business and the marketplace to advance the organisation's goals. For example, leverages insights to shape and drive initiatives.

Builds Networks

• Effectively builds formal and informal relationship networks inside and outside the organisation. For example, engages with a wide network, across many functions, disciplines, and business units, to add value to organisational efforts. Leverages a wide network to provide insight and influence outcomes.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Ensures Accountability

• Holds self accountable to meet commitments. For example, measures and tracks own performance, and helps the team learn from success, failure, and feedback. Adheres to goals, policies, and procedures.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed, and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.

Technical Competencies:

Customer-Focused Approach

• Keeps customer at center of sale; Collaborates with customers; Elevates partner insights; Uses common terminology.

Knows Buying Influences and Manages Indifference

• Identifies all buyers and their level of influence; Assesses each buyer's sense of urgency and readiness; Seeks to understand each buyer's desired business results and concerns; Assesses buyer feelings about the proposed solution.
• Secures a coach within the buyer organisation to facilitate introductions and access; Leverages a strategic coach to support the partner relationship.

Understands Buying Influencer Needs:

• Seeks to understand buyer needs; Determines the root of buyer needs; Uncovers buyer's goals; Seeks buyer need priorities; Assesses channel relationship needs and expectations.

Other Qualifications:

• Strong understanding of digital payments, including virtual cards, tokenization, and eWallets.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

General Education:

• University Degree in Business Administration, Information Technology, Marketing and Sales, Information Technology, or related field

General Experience:

• At least 5 years' experience, including a minimum of 2 years in digital payments, or financial services, business development and client-facing positions within the Financial or FinTech sector.

go to method of application »

Job Purpose

• To lead sales strategy development, direct market share growth, and cultivate new opportunities for Financial Institution and Fintech Sector.
• To direct and coordinate the provision of Interswitch’s products and services to Financial Institution and Fintech Sector Customers.
• To coordinate sales distribution by establishing sales territories, quotas, and goals.
• To analyse sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Key Responsibilities

Account Management

• Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships either personally or through a team of Sales Rep, Regional Sales.
• Develop and execute tailored solutions and strategies for customers that ensure their ongoing satisfaction and loyalty while also enhancing profitability.
• Manage strategic client and customer relationships, using account teams to maintain customer satisfaction and loyalty
• Sell complex and customised products and services to significant customers, and monitor sales against objectives and KPIs

Leadership and Direction

• Identify and communicate the actions needed to implement the Sales' strategy and business plan for Financial Institution and Fintech Sector Services.
• Explain the relationship of the Interswitch business division to the broader Interswitch Ltd mission, vision and values and motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Motivate people to commit to roles and responsibilities during implementation.
• Develop and manage budget plans for allocated region and ensure adherence to approved budget.

Performance Management and Talent Optimisation

• Manage and report on the performance of a substantial, diverse team by setting appropriate performance objectives for direct reports or project / account team members and holding them accountable for achieving these.
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Formulate workforce planning reports and budget, including but not limited to setting performance objectives, monitoring performance, delivering constructive feedback, providing training, coaching and mentoring, identifying talent for pivotal roles from a succession management standpoint, and giving ad-hoc advice when necessary.
• Implement formal development frameworks for responsible team by using equitable approaches that may be differentiated to support each employee's unique needs and preferences to bring out their best and meet business needs.

Policy Development and Compliance

• Develop procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within region.
• Develop functional or operational policies and help develop policy frameworks for the region.
• Take responsibility for creating underlying procedures and monitoring their implementation. • Direct development of sales framework and delegate the review of sales operational policies against the framework to Sales Executives
• Monitor overall strategy implementation against timeline and budgetary margins

Customer Relationship Management / Account Management / Risk Management

• Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Build, maintain and manage key client and customer relationships, often through account teams, to ensure their ongoing satisfaction and loyalty towards Interswitch.
• Partner with relevant stakeholders across Interswitch to raise awareness on sales procedures, and to discuss and address risk management concerns.
• Ensure that risks, issues, dependencies, and constraints are managed appropriately and where risks or issues threaten delivery, develop and agree recovery plans.

Competencies

Technical Competencies

• Planning and Organising · Commercial/Financial Acumen
• Account / Client Management · Builds Rapport · Customer and Market Analysis
• Questions Strategically
• Strategic Planning and Analysis · Understand Customer Needs
• Sales Planning and Coordination
• Closes Effectively · Effectively Presents Solutions

Managerial Competencies

• Manage and Prioritise time.
• Plan, organize and schedule work. · Active Listening.
• Sound decision making (weighing risk factors optimally).
• Think clearly and analytically.
• Leadership and people management.
• Effective stakeholder and client management at all levels.
• Builds Effective Teams · Team development and performance management.
• Business operations and process management.

Behavioural Competencies

• Builds Networks
• Collaboration Skills
• Interpersonal Skills
• Persuasion Skills
• Drives Results
• Develops Talent
• Communicates Effectively
• Business Insight
• Customer Focus
• Plans and Aligns
• Ensures Accountability

Education

• University Post Graduate Degree in Sales and Marketing, Business, Economics or Finance-related field.

Experience

• At least 4 years of wide and deep experience in Financial institutions and Fintech Sector Sales and Marketing roles within reputable financial institutions or the payments industry, including a minimum of 5 years of customer-facing experience in Sales Sector
• At least 3 years' experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework and strategic objective