Jobs at Electronic PayPlus Limited

Responsibilities

• Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables.
• Responsible for planning, coordination, executing, monitoring and documentation of all projects approved by the Management including preparation of user guide, training manual, working with EMV Operation to ensure UAT scripts, etc are delivered to time.
• Ensure that all project requirements, deadlines, and schedules are on track as set by the Management. Forecasts change and communicates current and projected issues.
• Responsible for submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans, ensuring delivery to quality standards.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements. Managing customer satisfaction within the project transition period.
• Take on the responsibility for a specific project or several projects within an organization working closely with the Management.
• Pro-actively engages present and future stakeholders in design, priority setting, and implementation and builds coalitions among the various stakeholders to move the project forward.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Recognizes problems or situations that are new or without clear precedent. Evaluate alternatives and find solutions using a systematic, multi-step approach.
• Develop, and initiate innovations and solutions where precedents and procedures may not exist.
• Facilitate project initiation/kick-off meeting, Prepare: project definition/scope/requirements, and ensure project scope is clearly understood by stakeholders and sign off all relevant documents prior to project implementation.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Work closely with software developers to ensure development conforms with standard and manage project implementation risks.
• Play active role working closely with IT Team and other internal stakeholders in software testing and user acceptance test (UAT).
• Work closely with the EMV Team in Project Management Office to ensure software integration into company systems meets functional requirements, system compliance and interface specifications.
• Any other function as may be assigned from time to time by the Head of PMO or company management.
• Knowledge of Project Management methodologies such as SCRUM, Waterfall, Agile.

Academic Qualification

• A Bachelor's Degree or Master's Degree in a related field with 10-12 years experience..

Professional Qualification:

• Project Management Professional (PMP) certification.

Experience:

• Proven experience in project management.
• Ability to lead project teams of various sizes and see them through to completion.
• Strong understanding of formal project management methodologies.
• Able to complete projects in a timely manner.
• Budget management experience.

Requirements:

• Confidence, Excellent technical skills, Organisational skills, Planning skills
• Analytical skill, Interpersonal skills, Communication skills, Problem solving skills
• Teamworking skills, Attention to details
• Understanding of the code, specification and regulations related to the payment card industry, IT skills

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Responsibilities

• Draft quality assurance policies and procedures, standards and/or specifications, interpret and implement quality control standards.
• Evaluate adequacy of quality control standards, make sure products are not defective.
• Oversee the daily activities of QA/QC supervisors and team leads, hire and train new QA/QC supervisors and team leads. Supervise the Quality Control and quality assurance Team daily activities.
• Devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
• Have capacity to lead the quality assurance requirement in the production floor as a certified quality manager (CQM) to supervise and leads a team towards improving development systems within the production lines and monitor customer satisfaction with outside suppliers.
• Conduct strategic planning to enable the company operate more effectively. Onboard CQMs capacity that will be adequate to maintain and implement the company's quality management systems (QMS).
• Evaluate and develop new techniques for reliability and quality control for processes and products.
• Establish procedures and analyze data to ensure quality and reliability of every production output from all production lines.
• Analyze data to identify areas for improvement in the quality system.
• Assessing customer requirements in terms of quality and ensuring that they are met.
• Directing objectives to maximize profitability.
• Responsible for declaring that a product is not safe or is not of the specified quality.
• Document internal audits and other quality assurance activities including inspecting production assembly lines to conducting customer service and marketing surveys.
• Investigate customer complaints and non-conformance issues, collect and compile statistical quality data.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality assurance and quality control activities.
• Identify training needs and organize training interventions to meet quality standards.
• Coordinate and support on-site audits conducted by Internal and external providers.
• Evaluate audit findings and implement appropriate corrective actions.
• Monitor risk management activities regarding quality of production output.
• Responsible for document management systems
• Assure ongoing compliance with quality and payment card industry standard regulatory requirements.
• Comply with information security policy of the company.
• Any other roles that may be assigned by the ED.

Academic Qualifications

• Bachelor's Degree in Quality Assurance, Business or Statistics
• Master Degree in relevant discipline or a MBA is an added advantage.

Professional Qualification:

• Professional qualification will be an advantage.
• Qualifications like: Quality Auditor, Quality Engineer, Quality Improvement Associate, Certified Quality Manager (CQM), Six Sigma.

Experience:

• 10 valid years of working experience
• Quality inspection, auditing and testing experience
• Experience with implementation of corrective action programs
• Product or industry-specific experience
• Strong computer skills including Microsoft Office and databases.
• Knowledge of tools, concepts and methodologies of QA, project management.
• Knowledge of relevant regulatory requirements in payment card manufacturing environment.

Key Skills and Competencies:

• Confidence
• Excellent technical skills
• Organizational skills
• Planning skills
• Interpersonal skills
• Communication skills
• Problem solving skills
• Team leadership skills
• Attention to details
• Understanding of the code, specification and regulatory requirements relating to the payment card industry.
• IT skills
• Numerical skills and an understanding of statistics
• Advance Microsoft excel, word and power point presentation skills

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Responsibilities

• Manage and direct the operations of the production department efficiently and effectively.
• Scheduling duties rosters of all operators and handling technical problems on the production lines during production.
• Liaise with maintenance unit to carry out scheduled maintenance to minimize operational downtimes.
• Set production plans and schedules in accordance with sales forecast and Coordinate all production activities.
• Oversee process flow from raw material receipt to finished goods transfer. Work with the production supervisors and Team Leads to improve productivity and reduce production cost.
• Ensure KPI’s set are SMART and evaluate production staff performance regularly.
• Liaise with the HR Department to ensure manpower complement at various units shift operations is followed and all monthly overtime schedule of production staff and forward to HR for processing withing stipulated time frame.
• Discuss weekly production reports and trends with management and possible areas of improvement.
• Submit detailed daily production reports to the Executive Director as well as weekly report prior month-end performance reviews with Management.
• Achieve production operational objectives by contributing information and analysis to strategic plans and reviews.
• Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems.
• Determine system improvements areas required in all production lines and handling change management.
• Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits, investigating customer complaints.
• Preparation and updating the Standard operating procedures to guide production staff in the current operations and prevent deviation from standard laid down by the Company.
• Work closely with Head Quality Control/Assurance in ensuring sample product test are done prior mass production and production Team rectify all error discovery before new mass production commence.
• Liaise with foreign technical partners on new upgrade implementation and support with regards to all card manufacturing machines.
• Work closely with EMV Operations Team to upgrade relevant personalization solutions to handle any EMV card personalization as may be required.
• Work closely with Head Sales and Business development towards meeting customer demand and feedback required in correctly service failures from production line output.
• Regular knowledge transfer and training of the production staff on all the production activities and processes.
• Ensuring adequate onboarding of employees in the production department.
• Work closely with the EMV Operation Team to liaise with the card association companies (Interswitch, MasterCard and VISA) to resolve issues relating to production as may be required from time to time.
• Regular monitoring of client’s stock of cards and PERSO consumables in the vault; and liaising with clients and Admin department for replenishment before the cards are completely used up. Responsible for Preventive reporting to avoid production consumable stock-out.
• Ensure technical training is conducted for the department twice a month to eliminate any skill gap within the department.
• Resolve all issues relating to production with the banks; ensuring the delivery of high-quality services to customers that will attract repeat business.
• Work closely with the Chief Technology Officer in managing all the card production software licenses and ensure prompt annual renewal by the IT department.
• Constant card production technology research and development.
• Full compliance with the Standard Operating Procedures and Information Security Policy regarding card manufacturing and personalization.
• To ensure production wastes are shredded accordingly.
• To ensure that proper records of production activities are kept and backup are done regularly.
• Any other role as may be directed by the Executive Director.

Academic Qualifications

• BSc/HND in any of the Somputer Science, Computer Engineering, Technology or Business Administration
• Masters Degree and MBA will be an added advantage

Professional Qualification:

• Certification in Production Management

Experience:

• Must have worked in a similar role at least 5 years

Key Skills and Competencies

• Self-starting, Self-motivated, Self-confident
• Excellent technical production skills.
• Organizational and coordination skills.
• Planning skills.
• Interpersonal skills.
• Communication skills.
• Problem solving skills.
• Teamworking skills.
• Attention to details.
• Understanding of the code, specification and regulations related to the payment card industry.
• IT savvy, Microsoft excel and work skills, Microsoft PowerPoint presentation skills.