Head, Production at Electronic PayPlus Limited

Responsibilities

• Manage and direct the operations of the production department efficiently and effectively.
• Scheduling duties rosters of all operators and handling technical problems on the production lines during production.
• Liaise with maintenance unit to carry out scheduled maintenance to minimize operational downtimes.
• Set production plans and schedules in accordance with sales forecast and Coordinate all production activities.
• Oversee process flow from raw material receipt to finished goods transfer. Work with the production supervisors and Team Leads to improve productivity and reduce production cost.
• Ensure KPI’s set are SMART and evaluate production staff performance regularly.
• Liaise with the HR Department to ensure manpower complement at various units shift operations is followed and all monthly overtime schedule of production staff and forward to HR for processing withing stipulated time frame.
• Discuss weekly production reports and trends with management and possible areas of improvement.
• Submit detailed daily production reports to the Executive Director as well as weekly report prior month-end performance reviews with Management.
• Achieve production operational objectives by contributing information and analysis to strategic plans and reviews.
• Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems.
• Determine system improvements areas required in all production lines and handling change management.
• Maintain and improve product quality by completing product, company, system, compliance, and surveillance audits, investigating customer complaints.
• Preparation and updating the Standard operating procedures to guide production staff in the current operations and prevent deviation from standard laid down by the Company.
• Work closely with Head Quality Control/Assurance in ensuring sample product test are done prior mass production and production Team rectify all error discovery before new mass production commence.
• Liaise with foreign technical partners on new upgrade implementation and support with regards to all card manufacturing machines.
• Work closely with EMV Operations Team to upgrade relevant personalization solutions to handle any EMV card personalization as may be required.
• Work closely with Head Sales and Business development towards meeting customer demand and feedback required in correctly service failures from production line output.
• Regular knowledge transfer and training of the production staff on all the production activities and processes.
• Ensuring adequate onboarding of employees in the production department.
• Work closely with the EMV Operation Team to liaise with the card association companies (Interswitch, MasterCard and VISA) to resolve issues relating to production as may be required from time to time.
• Regular monitoring of client’s stock of cards and PERSO consumables in the vault; and liaising with clients and Admin department for replenishment before the cards are completely used up. Responsible for Preventive reporting to avoid production consumable stock-out.
• Ensure technical training is conducted for the department twice a month to eliminate any skill gap within the department.
• Resolve all issues relating to production with the banks; ensuring the delivery of high-quality services to customers that will attract repeat business.
• Work closely with the Chief Technology Officer in managing all the card production software licenses and ensure prompt annual renewal by the IT department.
• Constant card production technology research and development.
• Full compliance with the Standard Operating Procedures and Information Security Policy regarding card manufacturing and personalization.
• To ensure production wastes are shredded accordingly.
• To ensure that proper records of production activities are kept and backup are done regularly.
• Any other role as may be directed by the Executive Director.

Academic Qualifications

• BSc/HND in any of the Somputer Science, Computer Engineering, Technology or Business Administration
• Masters Degree and MBA will be an added advantage

Professional Qualification:

• Certification in Production Management

Experience:

• Must have worked in a similar role at least 5 years

Key Skills and Competencies

• Self-starting, Self-motivated, Self-confident
• Excellent technical production skills.
• Organizational and coordination skills.
• Planning skills.
• Interpersonal skills.
• Communication skills.
• Problem solving skills.
• Teamworking skills.
• Attention to details.
• Understanding of the code, specification and regulations related to the payment card industry.
• IT savvy, Microsoft excel and work skills, Microsoft PowerPoint presentation skills.