Head, Quality Assurance and Control at Electronic PayPlus Limited

Responsibilities

• Draft quality assurance policies and procedures, standards and/or specifications, interpret and implement quality control standards.
• Evaluate adequacy of quality control standards, make sure products are not defective.
• Oversee the daily activities of QA/QC supervisors and team leads, hire and train new QA/QC supervisors and team leads. Supervise the Quality Control and quality assurance Team daily activities.
• Devise sampling procedures and directions for recording and reporting quality data.
• Review the implementation and efficiency of quality and inspection systems.
• Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
• Have capacity to lead the quality assurance requirement in the production floor as a certified quality manager (CQM) to supervise and leads a team towards improving development systems within the production lines and monitor customer satisfaction with outside suppliers.
• Conduct strategic planning to enable the company operate more effectively. Onboard CQMs capacity that will be adequate to maintain and implement the company's quality management systems (QMS).
• Evaluate and develop new techniques for reliability and quality control for processes and products.
• Establish procedures and analyze data to ensure quality and reliability of every production output from all production lines.
• Analyze data to identify areas for improvement in the quality system.
• Assessing customer requirements in terms of quality and ensuring that they are met.
• Directing objectives to maximize profitability.
• Responsible for declaring that a product is not safe or is not of the specified quality.
• Document internal audits and other quality assurance activities including inspecting production assembly lines to conducting customer service and marketing surveys.
• Investigate customer complaints and non-conformance issues, collect and compile statistical quality data.
• Develop, recommend and monitor corrective and preventive actions.
• Prepare reports to communicate outcomes of quality assurance and quality control activities.
• Identify training needs and organize training interventions to meet quality standards.
• Coordinate and support on-site audits conducted by Internal and external providers.
• Evaluate audit findings and implement appropriate corrective actions.
• Monitor risk management activities regarding quality of production output.
• Responsible for document management systems
• Assure ongoing compliance with quality and payment card industry standard regulatory requirements.
• Comply with information security policy of the company.
• Any other roles that may be assigned by the ED.

Academic Qualifications

• Bachelor's Degree in Quality Assurance, Business or Statistics
• Master Degree in relevant discipline or a MBA is an added advantage.

Professional Qualification:

• Professional qualification will be an advantage.
• Qualifications like: Quality Auditor, Quality Engineer, Quality Improvement Associate, Certified Quality Manager (CQM), Six Sigma.

Experience:

• 10 valid years of working experience
• Quality inspection, auditing and testing experience
• Experience with implementation of corrective action programs
• Product or industry-specific experience
• Strong computer skills including Microsoft Office and databases.
• Knowledge of tools, concepts and methodologies of QA, project management.
• Knowledge of relevant regulatory requirements in payment card manufacturing environment.

Key Skills and Competencies:

• Confidence
• Excellent technical skills
• Organizational skills
• Planning skills
• Interpersonal skills
• Communication skills
• Problem solving skills
• Team leadership skills
• Attention to details
• Understanding of the code, specification and regulatory requirements relating to the payment card industry.
• IT skills
• Numerical skills and an understanding of statistics
• Advance Microsoft excel, word and power point presentation skills