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  • Posted: Jun 26, 2020
    Deadline: Jul 20, 2020
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    Proten is an international Human Capital Development firm that offers a wide range of Training, Coaching and Consulting services to individuals, small businesses and corporate and governmental organisations. Our client base spreads across Europe and Africa with head offices in London, United Kingdom and Lagos, Nigeria. Human Capital is undoubtedly one of the...
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    Product Support Analyst

    Key Responsibilities
    Technology Operations:

    • Analyze user requirements, envisioning system features, and functionality.
    • Design solutions attending to both business and technical considerations.
    • Collaborate with product managers, team leads, and other software developers.
    • Work closely with end-users to ensure technical compatibility and user satisfaction.
    • Work on bug fixes and improving application performance.
    • Participate in the evolution of company level best practices, standards, and policies.

    Customer Focus:

    • Carry out extensive research to identify needs that new or improved products can fulfill.
    • Review research reports, analyze and compare competitors’ products, and meet customers to discuss their requirements.

    Project Management:

    • Bring product development programs to a successful conclusion -on time and within budget.
    • Develop schedules for each phase of the development program and monitor progress against targets.
    • Set up reviews at each stage to ensure the program is meeting its objectives as it progresses from concept to specification, design, development, and launch.

    Communication:

    • Coordinate the work of different specialists within the development team and ensure that individual members keep the rest of the team informed on progress.
    • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

    Qualifications
    Requirements:

    • Bachelor's Degree in Computer Science, Information Technology, or any related field.
    • Knowledge of Microsoft Office applications (Excel, Word, Outlook, Access).
    • Proven problem-solving abilities.
    • Good communication skills.
    • Strong analytical and conceptual skills.
    • Be open and creative.
    • Strong computer and application skills.
    • Goal-oriented, self-motivated, confident, thorough and tenacious;
    • Positive attitude to work.
    • Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.

    Start-Up Environment:

    • Thrives in a fast-paced, start-up environment with dynamic business priorities.
    • Detailed Orientation and Managing Complexity:
    • Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.

    go to method of application »

    Sales Executive - Construction (Machinery)

    Job Description

    • Our client is looking to fill the position of a Sales Executive who will be responsible for executing the strategic direction and operational control of the Sales Office’s activity under the direction of the Company Management.

    Responsibilities

    • Market development in terms of growth potential;
    • Market positioning in terms of technology & price competitiveness; and emerging opportunities target markets.
    • To be responsible for achieving the assigned products’ sales budget and growth targets.
    • To identify and establish new customers as well as new business opportunities to ensure successful market penetration.
    • To establish healthy customer and consultant relations and to provide efficient customer service/support so as to solicit and maintain their confidence in the reputation of the products and services offered by the company as well as to improve the chances of successful sales.
    • To closely monitor the competitive environment including technology and commercial developments of key competitors and provide these inputs to the Head of Technology to develop counterstrategies.
    • To submit quotations or tenders after proper evaluation and analysis of customers’ needs, such as the budget, method of financing, and technical configuration, and to follow up regularly on submitted proposals.
    • To attend to customers’ queries, requests, and complaints; to followup and ensure prompt and correct delivery as well as the collection of outstanding accounts.
    • To conduct market surveys so as to collate information on market demand for the purpose of planning a marketing strategy for the company’s products and services.
    • To liaise with the team members to ensure proposals are technically correct and accurate.
    • To compile monthly prospects list of customers and recommended followup actions for submission to the
    • Head of Technology.
    • To provide periodic activity reports and market information so as to keep the management updated on competitors’ movements and the company’s position in the market.

    Skills and Experience

    • Minimum of 3 years experience with a strong sales background in the construction (machinery) industry.
    • Knowledge of heavyduty and construction equipment.
    • Successful track record in managing large sales teams and result oriented.
    • Indepth knowledge of Nigerian markets
    • Passion for markets and attention to detail.

    go to method of application »

    Smallholder Partnerships Analyst / Relationship Analyst

    Key Responsibilities

    • Manage recruiting, training, and performance management of farmer members interactively ensuring that standards of agronomy best practices are maintained.
    • Resolve all farmer concerns in a proactive and timely manner according to company standards within a 24 hour period from the reporting date.
    • Intervene as required when customer service challenges escalate and must be addressed at a higher level.
    • Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining farmers.
    • Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs.
    • Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance.
    • Provide farmers with timely and adequate resources to ensure that our clients' brand is always accessible to the members we serve.
    • Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
    • Manage the team to ensure 100% accuracy on plant growing activity is logged on appropriate software application.
    • Guide team on people management issues.
    • Ensure that standards are maintained and members are in good standing.
    • Constantly communicating program status and risks to leadership, and presenting options and recommendations.
    • Constantly improving the overall customer experience.

    Qualifications
    Requirements:

    • Bachelor's Degree in Agricultural Science, Agricultural Economics or any related field.
    • Proven problem-solving abilities.
    • Strong analytical and conceptual skills.
    • Knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
    • Goal-oriented, self-motivated, confident, thorough, and tenacious.
    • Positive attitude to work.
    • Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.
    • Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

    Start-Up Environment:

    • Thrives in a fast-paced, start-up environment with dynamic business priorities.

    Detailed Orientation and Managing Complexity:

    • Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.

    Method of Application

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