Smallholder Partnerships Analyst / Relationship Analyst at Proten

Key Responsibilities

• Manage recruiting, training, and performance management of farmer members interactively ensuring that standards of agronomy best practices are maintained.
• Resolve all farmer concerns in a proactive and timely manner according to company standards within a 24 hour period from the reporting date.
• Intervene as required when customer service challenges escalate and must be addressed at a higher level.
• Build rapport with existing and prospective farmers using assertiveness and confidence to educate them on the value of remaining farmers.
• Work in partnership with relevant team members and business units to develop and execute local tactics, as well as provide feedback on comprehensive recruitment and retention programs.
• Educate team on best practices and ensure standards are maintained on providing professional, best-in-class service to member farmers and monitor compliance.
• Provide farmers with timely and adequate resources to ensure that our clients' brand is always accessible to the members we serve.
• Interfacing with local leaders and representing the company as a “brand ambassador” across communities.
• Manage the team to ensure 100% accuracy on plant growing activity is logged on appropriate software application.
• Guide team on people management issues.
• Ensure that standards are maintained and members are in good standing.
• Constantly communicating program status and risks to leadership, and presenting options and recommendations.
• Constantly improving the overall customer experience.

Qualifications
Requirements:

• Bachelor's Degree in Agricultural Science, Agricultural Economics or any related field.
• Proven problem-solving abilities.
• Strong analytical and conceptual skills.
• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Goal-oriented, self-motivated, confident, thorough, and tenacious.
• Positive attitude to work.
• Customer-oriented Adaptability and flexibility to quickly adjust to changing environments and product offerings.
• Interfacing with local leaders and representing the company as a “brand ambassador” across the community.

Start-Up Environment:

• Thrives in a fast-paced, start-up environment with dynamic business priorities.

Detailed Orientation and Managing Complexity:

• Extensive experience leading a complex organization and passion for getting into details to identify the root cause of issues and create innovative solutions.