Latest Jobs at Airtel Nigeria

Job Summary

• To support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
• The role holder will lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.
• This role will help institute, implement and monitor Risk and compliance processes across the organization to ensure we comply with legal and regulatory requirements and company policies.
• The role would help provide Assurance to the Executive Management Committee and the Board on the adequacy of and compliance to Governance, Risk and compliance processes within Airtel Nigeria.

Key Accountabilities
Process / Policy Compliance:

• Process and Policy design and reengineering, designing SOPs and check sheets, monitors and reports process KPIs performance
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the Company.
• Constantly engage with assigned functions at Group and at the OpCo to align the processes and closure of all open issues
• Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.
• Drafting of Internal audit quarterly update to the business.

Improvement Projects:

• Identifies and drive projects for assigned functions both - Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools
• Computation of quarterly internal assurance score
• Project support for automation of IA reporting functionality.

Best in Class Processes are in Place and Adhered to:

• Ensures that processes and procedures in place are designed and work as per the standards, and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation.

Effective Interface with Internal Assurance group team:

• Effective engagement with the IA group team to define the audit and gap areas.
• Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker action items for the OPCO
• Ensuring all the audit observations of the OpCo’s are effectively closed.
• Ensuring process gaps are identified and shared with Process owner & Function head for implementation.
• Interface with IA and assigned functions for audits and closures.

Enterprise Risk Management:

• Ensure the implementation of the Group’s Enterprise Risk management framework across all functions and operating companies (OpCo)
• Progress monitoring and reporting of mitigations actions for all identified risks
• Work with various functions and operating companies to ensure new risks are proactively identified and mitigation plans created
• Deliver Risk management training and education programs to promote Risk management knowledge and awareness within the company
• Prepare regular Risk Reporting deck for the Executive management committee and the Board Audit Committee.

Compliance Management:

• Develop and update relevant manuals, policies and procedures for risk and compliance management
• Ensure the implementation of all Group compliance policies and procedures at the OpCo level
• Design and perform regular Compliance monitoring and testing reviews to ensure that all compliance policies are being complied with across various functions within the organization
• Work with respective functional teams to design and implement corrective actions mitigate all compliance exceptions identified
• Actively monitor and prepare guidance notes for new Regulations or changes in regulations at both the Group and OpCos
• Provide in-house general compliance advisory services for all functions / teams
• Design and provide compliance training to staff.

Ethics & Culture:

• Implement ethics and compliance programs within the company
• Develop and implement innovative ways of communicating the company’s ethics and compliance programs throughout the organization
• Ensure the company’s disciplinary & consequence management procedures are complied with for all disciplinary cases
• Train both new hires and existing employees on the company’s ethics programs and processes.

Board Audit Committee:

• Prepare routine compliance reports to the Board Audit Committee
• Support the reporting at the local board audit committee through:
• Maintaining a calendar for meetings
• Timely preparation of the Board Audit Committee papers
• Engagement with OpCo EXCO members on the issues to be reported to the Board Audit Committee

Educational Qualifications & Functional / Technical Skills

• A Bachelor's Degree
• ICAN or ACCA required
• CISA an added advantage

Relevant Experience:

• 10 years of experience in Audit firm
• Industry experience an added advantage
• Process Audit experience
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management
• Interpersonal Skills
• Persuasion & negotiation Skills
• Strong Problem solving skills
• Excellent written & verbal communication skills
• Ability to work independently and within tight time frames
• Good operational knowledge of Risk management & internal control frameworks
• Experience in designing and performing Compliance monitoring and testing review is essential.

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Level: Mid-Senior level

Job Summary

• Build and sustain positive brand reputation & company image, managing stakeholders expectations (staff, the Media, Regulators, Government, etc) and providing support for marketing & sales activities as well as generating sales lead. 
• Manage relationship with the media, Business Partners and third party agencies and making the brand a more visible brand through increased share of voice, share of space and ultimately stimulating increased share of pocket.

Key Accountabilities
Public Relations Strategy implementation:

• Assist in developing and implementing a Strategy for PR which will form part of the overall Divisional Strategy required for growing the Brand.
• Develop Regional PR Strategy &Programmes for the company in line with the recent changes in the Regional Structure.
• Act as adviser to the Director, Corporate Communications on the role of communication and PR in building and managing the reputation of the company.
• Implement Strategies for managing the company’s brand awareness and perception through the media.
• Lead the communication sub-group in the cross-functional team during crisis management

Media Relationship Strategy & General Relationship Management:

• Develop strategies for managing relationships with the media
• Supervise the management of Airtel’s relationship with the Media.
• Assist in managing strategic alliances with 3rd party organizations to leverage company’s activities
• Ensure high visibility for the Airtel brand by ensuring media coverage for the company’s activities
• Act as Airtel’s second line spokesman in responding to media enquiries and ensuring the company’s views are clearly expressed in news reports concerning the company.
• Liaise synergistically with other departments in projecting the company’s strategies, plans and objectives, in line with its vision, mission and values

Consumer Affairs Management:

• Develop and implement an effective Consumer Affairs leveraging roadmap, providing high visibility for company’s products, services and promotions.
• Assist in developing PR initiatives to support every sponsorship property
• Ensure PR mileage for the brands as part of the overall communication and perception management strategy
• Plan PR campaign and leverage sponsored assets to create positive perception for the company

PR Campaign Management:

• Ensure that all PR transactions, Agreements, and activities are processed and approved in accordance with the company Delegation of Authority and policies and procedures before committing the company.
• Ensure that all expenditure on PR are within budget and documented
• Ensure team work and mutual cooperation by sharing information via meetings
• Coordinate Regional PR activities
• Coordinate weekly PR reports or feedback to Management
• Liaise with the company’s PR consultants for corporate communications purposes.
• Provide environmental monitoring, intelligence, analysis and feedback services to the Head, Corporate Communications.
• Advise on public speaking opportunities and assist in the preparation of speeches and presentations for same.

Public Affairs, Advocacy & Regulatory Communications:

• Provide communications support for key Regulatory activities
• Liaise with Regulatory, understand company’s position on regulatory matters and provide media support for regulatory agenda including adoption of Mobile Number Portability, SIM Card Registration, etc.
• Assist in providing communications support for litigation and other legal issues.
• Provide media support for HR Employee Perception Management

Internal Communications, Digital Communications Management & New Media:

• Manage the Internal Communications function of Airtel Nigeria
• Responsible for supporting HR in delivering the Employee engagement agenda
• Manage the analysis of social conversations and digital programs to determine if Airtel is reaching and engaging audiences in these fast-growing communities
• Manage online communities and ensure publicity for company’s activities across digital platforms
• Manage personal engagement with customers using relevant social media platforms
• Ensure social conversations are positive and favourable to the Airtel brand
• Identify and build relationship with opinion leaders, influential bloggers, etc
• Manage crisis and clarify issues relating to the company’s brand’s name, products, services, etc

Reporting:

• Manage the collation of weekly media coverage reports
• Manage environmental monitoring through print and electronic media scan
• Manage and Evaluate the effectiveness of communication Plan & Execution and reporting of results
• Manage the review and evaluation of PR campaigns

Public Management:

• Manage all company publications and corporate communications.
• Edit and produce relevant company magazines to keep staff & other stakeholders informed

Educational Qualifications & Functional / Technical Skills

• A minimum of Second Class Upper Degree in Mass Communication or Social Sciences, or any related field of study such as Business or Arts
• Master's Degree in Business Administration / Corporate Communications and Reputation Management or relevant discipline would be preferred
• Membership of the Public Relations Institute (NIPR) is obligatory.

Relevant Experience:

• A minimum of 7 years post-graduation experience, three of which must be in Public Relations in FMCG/Telecommunications Company.
• Experience in journalism and Public Affairs highly desirable
• A very broad understanding of the Telecommunications/ cellular industry
• Proven track record of completing major PR Campaign planning process
• Wide-ranging contacts in the media and the public are crucial

Other requirements:

• Excellent leadership and communications skills
• Excellent flair for writing and public speaking
• Excellent media network and very deep knowledge of the media
• High ethical, moral and professional integrity
• Fluency in English at business level.
• Personal business effectiveness
• Ability to travel locally and internationally at short notice
• Adaptable, accountable and passionate
• Ability to work under Pressure and for long hours
• Imaginative, creative and innovative
• Excellent interpersonal skills
• Passion for customers.

go to method of application »

Level: Mid-Senior level

Job Summary

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
• To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.

Key Accountabilities
Business Objectives:

• To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
• Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
• Lead by example and secure usage of global process, methods and tools
• Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
• Measure, evaluate and improve the performance of the Regional Operations Team
• To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management:

• Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
• Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
• To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
• To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork

Educational Qualifications & Functional / Technical Skills

• Bachelor's Degree in Engineering / Science with minimum of 5 years relevant working experience
• Sound knowledge of Mobile Network O&M
• Analytical and Presentation skills
• Strategic negotiation skills

Relevant Experience:

• Considerable experience in a managerial position within the Telecom industry (7 Yrs Min) – Essential
• Good knowledge GSM Network Operations
• Proven ability to manage large scale technical resources and third parties – Essential
• Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
• Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions – Desired

Other requirements:

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
• To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team
• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement