Lead, Regional Support & Assurance at Airtel

Level: Mid-Senior level

Job Summary

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
• To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement.

Key Accountabilities
Business Objectives:

• To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
• Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
• Lead by example and secure usage of global process, methods and tools
• Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
• Measure, evaluate and improve the performance of the Regional Operations Team
• To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management:

• Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
• Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
• To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
• To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork

Educational Qualifications & Functional / Technical Skills

• Bachelor's Degree in Engineering / Science with minimum of 5 years relevant working experience
• Sound knowledge of Mobile Network O&M
• Analytical and Presentation skills
• Strategic negotiation skills

Relevant Experience:

• Considerable experience in a managerial position within the Telecom industry (7 Yrs Min) – Essential
• Good knowledge GSM Network Operations
• Proven ability to manage large scale technical resources and third parties – Essential
• Experience of working in a highly complex, high availability service environment, serving both internal and multiple external customers on a significant commercial scale
• Experience of working in matrix managed and multi-project environment with the ability to work effectively at different levels of the organization and network across functions – Desired

Other requirements:

• To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
• To support the development of line reports ,including individual performance management, assessment, development courses, on the job training and individual coaching for the team
• To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement