Latest Jobs at PalmPay

Overview

• Responsible for policy and incentive mechanism design for POS and acquiring businesses.
• By developing effective channel policies, agent incentive mechanisms, and operational campaigns, this role drives business growth and improves engagement among channels and agents.
• The role requires continuous optimization of policies and incentive systems based on business objectives and operational data to ensure effective policy implementation and TPV growth.

Key Responsibilities
Policy & Mechanism Design:

• Design and optimize business policies and rules for the POS ecosystem, including channel policies, agent incentive policies, and operational rules.
• Develop operational mechanisms and incentive systems aligned with business goals such as TPV growth and active rate improvement.
• Continuously evaluate policy effectiveness and optimize policies based on performance.

Channel & Agent Incentive Design:

• Design incentive mechanisms for aggregators and agents, including:
  • Transaction incentive policies
  • Channel reward programs
  • Agent growth incentive programs
• Enhance channel management motivation and agent activity through effective incentive structures.

Campaign Planning & Management:

• Plan and implement operational campaigns aligned with business goals and market cycles, including:
  • Transaction growth campaigns
  • Seasonal or holiday promotions
  • Channel incentive campaigns
• Manage campaign rules, resource coordination, execution tracking, and performance review.

Policy Implementation & Monitoring:

• Develop policy documentation and operational guidelines.
• Ensure proper understanding and implementation of policies by relevant teams.
• Monitor policy execution and identify areas for improvement.

Data Analysis & Strategy Optimization:

• Analyze the impact of policies and campaigns on transaction volume, activity rates, and costs.
• Continuously optimize policies and operational strategies based on data insights.

Industry & Market Research:

• Monitor industry trends and competitor strategies.
• Provide recommendations for policy and operational strategy improvements based on market insights.

Requirements

• Bachelor’s Degree or above, with at least 3 years of experience in internet, payments, or financial services operations.
• Experience in operational mechanism design or incentive policy design; channel or user incentive experience preferred.
• Strong data analysis skills and ability to evaluate policy performance.
• Strong strategic thinking and logical reasoning ability.
• Strong cross-functional collaboration and project management skills.

Preferred Qualifications:

• Experience in payments, acquiring, or fintech industries.
• Experience in channel incentives, user incentives, or growth campaign design.
• Familiarity with POS, agent, or merchant operation models.
• Experience in designing large-scale operational campaigns or policy frameworks.

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Overview

• Responsible for the operational management of the POS channel ecosystem.
• By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity.
• The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.

Key Responsibilities
Channel System Development:

• Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.
• Develop channel management guidelines and SOPs to improve aggregator management capability.

Channel Execution Management:

• Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.
• Standardize channel management actions, including:
  • Weekly agent contact requirements
  • Agent transaction monitoring
  • Agent issue reporting and resolution mechanisms

Channel Issue Identification & Optimization:

• Identify potential operational issues by interacting with agents and aggregators.
• Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.

Channel Incentive Design:

• Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.
• Improve channel motivation and agent activity through well-designed incentive mechanisms.

Channel Performance Evaluation:

• Regularly evaluate aggregator performance.
• Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.

Requirements

• Bachelor’s degree or above, with at least 2 years of experience in internet, payments, or channel operations.
• Familiar with channel management models and experienced in building or optimizing channel systems.
• Strong data analysis ability with the capability to identify channel issues through data.
• Strong communication, coordination, and project management skills.
• Execution-oriented and results-driven.

Preferred Qualifications:

• Experience in payments, acquiring, or fintech industries.
• Experience in channel operations or distributor/agent management.
• Familiar with POS or offline payment channel models.

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Overview

• Responsible for the operation and service management of key merchants and strategic accounts.
• Through deep collaboration and customized solutions, this role aims to increase transaction volume and strengthen long-term partnerships with key clients.

Key Responsibilities

• Manage daily operations and service support for key merchants and strategic clients, maintaining long-term relationships.
• Gain a deep understanding of client business models and needs, and provide customized payment solutions.
• Identify transaction growth opportunities through data analysis and drive client transaction expansion.
• Coordinate internal resources to resolve client issues, including device support, settlement processes, and system-related problems.
• Conduct regular client visits and business reviews to continuously optimize collaboration models.
• Monitor client transaction data and key performance indicators to ensure stable growth.
• Collect client feedback and drive product and service improvements.

Requirements

• Bachelor’s Degree or above, with at least 3 years of experience in payments, internet, or financial services account operations.
• Strong client relationship management and communication skills.
• Familiar with payment industry processes or acquiring business operations.
• Strong problem-solving and project management abilities.
• Able to work under pressure and maintain a results-oriented mindset.

Preferred Qualifications:

• Experience managing large merchants or chain clients.
• Background in payments or fintech industries.

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Overview

• Responsible for the operation and management of POS and acquiring merchants.
• Through data analysis and operational strategy design, this role aims to improve merchant active rate and transaction volume, driving sustainable growth in overall TPV.
• The role focuses on merchant lifecycle management, behavioral growth strategies, and incentive mechanism design to continuously optimize the merchant operation system.

Key Responsibilities
Merchant Lifecycle Management:

• Manage the lifecycle of offline merchants, including onboarding, activation, growth, inactivation, and reactivation strategies.
• Identify key factors affecting merchant active rate and transaction volume through data analysis and develop corresponding operational strategies.
• Segment merchants (e.g., high-value merchants, growth merchants, inactive merchants) and design differentiated operation strategies.

Merchant Transaction Growth:

• Design and implement strategies to increase merchant transaction volume, such as transaction incentive programs, marketing campaigns, and seasonal or festive promotions.
• Analyze transaction behaviors of high-performing merchants, identify key success factors, and replicate high-performing behaviors.
• Continuously optimize operational strategies to increase transaction frequency and transaction volume.

High-Value Merchant Operations:

• Identify high-value merchants (e.g., high TPV, high transaction frequency).
• Develop dedicated incentive programs or growth plans for high-value merchants to increase their transaction volume and retention.

Merchant Reactivation & Activity Improvement:

• Design and optimize merchant reactivation strategies to bring back inactive or low-active merchants.
• Analyze reasons for merchant churn and propose operational or product improvements.

Data Monitoring & Strategy Optimization:

• Track key merchant performance metrics, including:
  • Merchant active rate
  • Merchant productivity (transaction volume per merchant)
  • Number of transactions and total transaction value
• Produce operational analysis reports and continuously optimize strategies based on data insights.

Cross-Functional Collaboration:

• Work closely with Business Development team, Product team, and Customer Service team to resolve merchant issues related to POS products.
• Collect merchant feedback and drive product and operational improvements.

Requirements

• Bachelor’s Degree or above, with at least 2 years of experience in internet, payments, or merchant operations.
• Familiar with user operations or merchant operations methodologies; experience in transaction or user growth is preferred.
• Strong data analysis skills with the ability to identify problems and design operational strategies.
• Strong communication and cross-functional collaboration skills.
• Proactive, execution-oriented, and results-driven.

Preferred Qualifications:

• Experience in payments, acquiring, or fintech industries.
• Experience in POS or offline merchant operations.
• Familiarity with agent-based or channel-based merchant models.
• Experience with SQL or data analysis tools such as Power BI or Tableau.