Latest Jobs at Mactay Consulting

JOB BRIEF

Our client is looking for a competent and experienced Personal Assistant to efficiently provide administrative support to our organisation. In this role, you will take up the daily task of overseeing all secretarial duties and sales of luxury body sprays and perfumes.

JOB RESPONSIBILITIES :

• Effectively communicate with internal and external clients to meet for service enquiries.

• Manage all dairies, schedule meetings, and prepare meeting rooms.

• Make travel, accommodation, and transportation arrangements for staff and managers.

• Keep a record of files and expenses.

• Provide personal administrative support to the CEO.

• Efficiently stock all supplies.

• Write reports, presentations and briefs.

QUALIFICATION :

• B.SC in Secretarial Studies or related courses.

SKILLS :

• Excellent communication 

• Fast typing skill

• Error-free writing

• Interpersonal skill

• Confidentiality

• Strong business ethics

• Strong IT skills

REQUIREMENT

• Two to three years of experience in a secretarial position.

SALARY: 80K - 100k

go to method of application »

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills & Requirements

• Candidates should possess a B.Sc / HND qualification with 1 - 2 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

go to method of application »

Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share it with internal teams.

Requirements

• HND or B.Sc in a related discipline
• 1 - 2 years working experience
• Computer literate (MS Word, Excel & PowerPoint)
• Sales & customer service experience needed.