Credit Controller at Movenpick Hotels & Resorts

Job Description

• Maintain regular contact with the assigned customers to secure payment of invoiced sales, in accordance with the established collections process
• Contact customers to notify them of missed payments and coordinate with sales and finance team members
• Process incoming funds, reconcile invoices, resolve account queries
• Take a proactive role in managing and collecting debts and follow up payments as needed
• Record and clearly communicate all disputes and invoice queries/customer enquiries to internal stakeholders and progress to required conclusion.
• Ensure appropriate escalation of issues and risks to other team members
• Investigate, reconcile, and action unallocated cash receipts and other credit transactions to minimise open balances and manage the debt recovery
• Look for ways to improve debt collection processes
• Support the Team Lead in ad hoc project work and report preparation when required
• Coordinate and attend regular meetings with internal business stakeholders to escalate collection issues and agree actions for resolution.
• Liaise daily with various businesses/departments regarding sales ledger queries
• Maintain a strong control framework in line with agreed controls and processes

Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• Proven experience in cash management, credit control, or related financial roles.
• Strong analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in financial software and Microsoft Excel.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of accounting principles and financial regulations.