Job Vacancies at Microsoft Nigeria

Job number: 1174476
Profession: Marketing
Role type: Individual Contributor
Travel: 0-25 %

Job Description

• Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
• In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
• The Global Partner Solutions team mission is to build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more.
• GPS is a sales organization accountable for the commercial partner business at Microsoft. Building on the GPS mission, the Go-To-Market team mission is to develop the strategy and marketing approach for how we build, nurture, and engage the partner ecosystem to drive tech acceleration and customer outcomes.
• The Partner Channel Marketing Manager for Partner Enablement (PCMM-E) is key to Microsoft's Global Partner Solutions organization strategy.
• This role is responsible for leading the Partner Enablement strategy and landing the Enterprise Skilling Initiative Plan for Area, and drives growth and builds capability for the Unmanaged Partner segment.
• As a Microsoft PCMM-E, you will be responsible for leading the cross-organizational effort within the Area to support Tech Intensity and Digital Transformation through Partner enablement, skilling, and readiness.
• You will be tasked with maintaining a 360-degree view, being the connector between business and product groups to ensure alignment on strategy and execution plans with key stakeholders, sharing actionable insights to drive continuous improvement.
• In this role, you will lead and land the ESI plan for the Area and orchestrate the Area’s ESI execution plan with key stakeholders and ensure successful completion against skilling targets.
• Finally, you will build Partner capacity and technical and sales capability to meet or exceed Solution Area requirements aligned to the Area’s unmanaged Partner segment business priorities, optimizing digital engagement to drive scale and impact.

Responsibilities
Key responsibilities include:

• Define and shape the Partner enablement strategy aligned to fiscal year business priorities. Include approved budget allocation and execution plans across Solution Area Sales Plays that will address local capacity gaps.
• Validate that the Partner enablement strategy is aligned to enablement-focused opportunities across Microsoft-sponsored learning events, as well as worldwide and local skilling and talent programs.
• Work across teams to land the ESI for Partners initiative including partner selection and landing ESI within priority Sales Play skilling and certification plans for the included Solution Areas.
• Support ongoing awareness and execution of ESI through digital engines, other GPS Field roles and special promotions.
• Drive business value and solution-driven training and certification initiatives with unmanaged Partners by achieving a minimum 200-level proficiency in role-aligned primary Solution Area and a minimum 100-level proficiency in secondary Solution Areas.
• Leverage digital resources including the Partner website, virtual experiences and local digital engagement to drive skilling opportunities with unmanaged to obtain certifications and complete exams required to apply for MPN programs including competencies and Advanced Specializations.

Key Habits Include:

• Maintains knowledge and ability to articulate the Microsoft value proposition to partners by spending 2 hours or more per week on sales and technical skilling and partner research.
• Dedicates time quarterly to understanding Solution Area capacity needs and builds and executes an annual end-to-end plan to enable partners against capacity needs, aligned across relevant GPS roles.
• Delivers monthly trainings to partners through tailored, in-person and digital formats to increase the number of individuals completing training courses and receiving MCP certifications.

Qualifications

• 5+ years of partner enablement experience.
• Relevant marketing experience
• 3+ years of experience coordinating remote marketing teams
• Marketing / Business Bachelor’s  or MBA Degree (preferred)
• Ability to set a plan with clarity and drive it through to fruition
• Demonstrated ability to build and maintain partner relationships.
• Proven success at building successful modern marketing strategies (Partner marketing, Lead generation/handling, End User Demand gen)
• Executive communication skills
• Strong communication skills and the ability to influence stakeholders.
• Ability to lead in a complex, matrixed environment.
• Comfort with ambiguity and driving transformation.

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Job number 1149969
Travel: 0-25 %
Profession: Business Programs & Operations
Role type: Individual Contributor
Employment type Full-Time

Job Description
The Business Program Manager reports to the Marketing and Operations Lead (M&O Lead) and is responsible for leading, creating, and orchestrating processes across all business groups locally. This means the Business Program Manager (BPM) assists the M&O Lead execute the role in the following areas:

• Plays trusted advisor and business partner to the local leadership
• Ensures quality plans in place to drive growth
• Takes action based on insights from execution
• Strives for excellence in project and process based work, simplifying processes without compromising outcomes
• Provides increased transparency and integration across all groups
• The BPM is a senior business partner that leads key decisions across the business as well as marketing planning and governance.

Responsibilities

• Contributes to Area performance across Solution Areas for Customer Adds, Consumption and compete.
• Regarded by the Area LT and stakeholders as an expert, driving execution, growth & deep insights
• Improve sales discipline and coaching culture via operational excellence and within the frame of Empowering Digital Success

Role Time Allocation:

• Deliver Business Performance Insight: Work across the Subsidiary/Area to standardize, simplify, rationalize, and organize reporting to improve local execution by driving analysis and insights to advise the BSO and M&O leader of execution insights. (40%)
• Drive Execution & Resource Management: Lead ROC cycles, Scorecard, Planning, and Operational functions to scale, improve, standardize, and accelerate business outcomes. Manage resources across Areas such as Local Marketing, M&O Opex, Enterprise Cloud Investment Fund (ECIF), and marketing compliance. Drive process simplification without compromising outcomes. (20%)
• Accelerate Empowering Digital Success (EDS) Landing & Support: Improve ROC discipline and enable coaching culture via standardized meeting rhythms, reports, communications, and coaching frameworks for Modern ROC readiness, etc. (20%)
• Enable Cross-Business Execution Activities: Assist the M&O leader to scale execution cross-subsidiary (10%)
• Team responsibilities, learning, and development (10%)

Educational Qualifications

• Bachelor's Degree (B.S. / B.A.) required and/or experience in relevant fields eg: business, marketing, information technology, operations, finance. Master's degree beneficial.

Experiences:

• 3-5 years related experience
• Experience and deep knowledge within Sales Excellence, Business Planning, Sales Operations, and/or Finance
• Executive exposure and cross-functional stakeholder management
• Focus on providing process optimization by understanding the desired business outcome
• Deliver end-to-end deep data analysis and actionable strategic insights
• History of driving operational discipline as well as innovation

Skills & Knowledge:

• Ability to work and build strong relationships with senior managers (required)
• Must have proven skills in financial, marketing, and IT management
• Advanced oral and written communication skills, planning and organizational abilities
• Intermediate conflict resolution and negotiation skills (required)
• Must be able to work independently, handle multiple projects in a fast-paced environment, and negotiate and collaborate effectively
• Must be highly analytical, able to understand business metrics, customer and market trends

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Job number: 1104518
Profession: Consulting Services
Role type: Individual Contributor
Travel: 0-25 %

Job Description

• Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
• In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
• Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies.
• We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.
• As an Account Delivery Executive (ADE) you will be the strategic partner for both the commercial account team and the customer that brings Microsoft's own professional services teams to deliver and support digital transformation solutions for our customers.
• As the Microsoft’s commercial business evolves from selling and building individual products to becoming the strategic digital transformation platform and partner of choice, you will lead Microsoft Consulting Services teams in the delivery of those solutions and be a key part of our customer's success.

Responsibilities
Customer Relationships:

• Creates a strategic relationship with key stakeholders within large, challenging and/or complex customer organizations (e.g., tier 1, global, high services volume, high revenue generation, complex transformation, strategic accounts), including the information technology (IT) Directors, Chief Technology Officer (CTO), Chief Information Officer (CIO), and Line of Business (LOB) leaders, as well as technology professionals, to enable quality service implementation and delivery.
• Sets strategies and goals for expanding customer relationships beyond the current services and supports contract owners and seeks out new customer opportunities.
• Synthesizes and combines various insights across teams and business units, and customer industry regarding business and information technology (IT) objectives, priorities, and strategies for highly prominent and complex customer organization (e.g., tier 1) in order to develop and manage the delivery of a comprehensive service delivery plan, and leverages proficiency to coach others to do the same.
• Communicates current view of services (support and Microsoft Consulting Services [MCSs]) to customer executives on regular cadence.
• Drives the case for change to help customers evolve their information technology (IT) maturity, drives productive use of Microsoft products, and enables and supports IT to make the business more effective. Presents the strategic business and technical need for change, as well as insights from competitors.

Internal Relationships and Coordination:

• Develops standards and best practices for connecting opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations with complex internal Microsoft technical/sales teams.
• Orchestrates teams to address, using a breadth of technical knowledge to identify a broad set of internal teams in complex or unique customer situations.
• Coordinates with internal teams to establish accountabilities to drive customer outcomes.

Portfolio Management:

• Manages a large account portfolio (e.g., $10-20 million) of Microsoft Consulting Services (MCSs) delivery (through Project Managers), and is accountable for Premier/Unified Support contracts (through Technical Account Managers [TAMs]) involving a complex range of offerings, internal teams, and/or customer stakeholders.
• Drives action to expand the portfolio and drives consumption. Propels impact and success of others through contributions to various teams.

Business Growth:

• Innovates and implements long-term, strategic plans, in partnership with Sales and other Services personnel, to create new opportunities and sustainable growth for customer accounts across the worldwide account portfolio.
• Supports the closing of deals and contract renewals for highly complex and prominent customer accounts (e.g., tier 1) by negotiating, sharing long-term customer needs with Sales and Account teams, strategizing on upcoming project plans, and cyclical contract scoping.
• Contributes to and influences account planning for portfolio.

Delivery:

• Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts.
• Ensures delivery services for customers across the services lifecycle (from development to support) lifecycle, including envisioning, solution development, service delivery planning, cloud consumption and usage, service delivery management, incident management/escalations, and proactive remediation services.
• Leads steering committee meetings with strategic customers to discuss progress toward delivery success.

Consumption:

• Contributes to consumption activities, identifies patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.

Escalations:

• Implements or is accountable for escalation management governance processes. May resolve issues identified and escalated by the project team and/or the customer regarding delivery issues through coordination and influence with senior-level internal and/or customer stakeholders.
• May maintain awareness and stay informed on critical support issues.

Business Management:

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approval to invoicing and closure.
• Manages areas of fiscal responsibility within portfolio, staying within budget while driving engagement profitability and risk management.

Other:

• Embody our culture and values

Qualifications
Required / Minimum Qualifications:

• Bachelor's Degree in Computer Science, Business Management, or related field AND 8+ years service delivery and client-facing experience
• OR Master's Degree in Computer Science, Business Management, or related field AND 6+ years project management, service delivery and client-facing experience
• OR equivalent experience.

Additional or Preferred Qualifications:

• Bachelor's Degree in Computer Science, Business Management, or related field AND 12+ years project management, service delivery and client-facing experience
• OR Master's Degree in Computer Science, Business Management, or related field AND 8+ years project management, service delivery and client-facing experience
• OR equivalent experience.
• 6+ years account management experience.

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Job number 1146922
Profession: Sales
Role type: Individual Contributor
Travel 0-25 %

Job Description

• The Account Executive at Microsoft leads our most valued customers into the digital age.
• Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.

Responsibilities
The Account Executive will be responsible for the following:

Customer Outcomes Manager:

• Understands customer drivers and business outcomes of digital transformation and contributes to Digital/transformation with the customer;
• Initiates conversations with customers on digital transformation for assigned accounts.
• Ensures line-of-business wins are captured (e.g., testimonials) for referencing.

Sales Leadership Pivoting to Industry

• Develops an understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies; works on behalf of the customer.

Executes on Account Plan & Goals:

• Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met;
• Coordinates with extended virtual teams  and holds self and the team accountable for executing on plans and meeting customer needs;
• Outlines revenue targets to deliver on account plans;
• Orchestrates extended team and embraces partners to scale business;
• Ensures sales consumption and adoption goals on target.

Qualifications
Key Capabilities:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

• 3+ years of selling to or consulting with enterprise customers. Equally considered will be 5+ years of experience driving digital transformation from within the enterprise customers.
• Bachelor's Degree or MBA preferred; or equivalent experience.
• Experience to lead multi-cultural, diverse and remote teams across different disciplines.
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions.
• Effectively navigate through ambiguity and complexities related to client management.
• Embody “we-before-me” and the “customer first” mindset that delivers long term success over short term returns.
• Solid knowledge of one industry required (i.e. Government, Education, Healthcare, Financial Services, Retail, Manufacturing, Automotive, Telco, Media, Oil/Gas/Energy, etc.).
• The ability to adapt one's behavior to different people and situations, while recognizing, acknowledging and understanding different perspectives.