Jobs at erpSOFTapp

Job Summary

• Monitoring and tracking KPI’s for operational excellence across all departmental reports
• Reviewing workloads and manpower to ensure targets are met.
• Supporting the CEO or executive team’s vision and process ideals.
• Ensuring staff working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together.
• Managing and delivering on major company initiatives
• Bring alive the CEO’s vision.

Specific Duties & Responsibilities
Operational Excellence:

• Streamline and optimise internal processes to improve efficiency and productivity.
• Develop and maintain operational policies and procedures to ensure consistency and quality in service delivery.
• Implement process enhancements and automation to drive operational efficiency and reduce manual effort.
• Provide leadership, guidance, and mentorship to the wider operations team (5 direct reports).
• Foster a collaborative and positive work environment, promoting teamwork and open communication. Collaborate with the team to define and implement the long-term initiatives required to support the business' future plans.

Information Security and Compliance:

• Develop and enforce information security policies, procedures, and standards to safeguard sensitive data and client information.
• Collaborate with external IT security teams to ensure the implementation of robust security measures, including access controls, encryption, and regular security audits.
• Stay updated on industry best practices and regulations related to information security and ensure the organisation's compliance. Collaborate with consulting teams to understand the viability of new tools and technologies, whilst maintaining compliance with InfoSec.
• Take ownership of the technology infrastructure, including core central cloud-based systems, and ensure their optimal performance. Collaborate with the wider business to implement and maintain scalable and secure technology solutions.
• Evaluate emerging technologies and assess their potential impact on operations. Act as a liaison between operations and client teams to address client-specific needs, ensuring solutions meet or exceed expectations.

Resource Management:

• Oversee the efficient allocation and management of our people to meet project requirements and deadlines.
• Monitor resource utilisation and implement strategies to optimise resource allocation, ensuring maximum productivity and cost-effectiveness.
• Collaborate with the relevant teams to optimise workforce planning and support future client demand.

Client Relationship Management:

• Collaborate with client-facing teams to understand client needs and expectations.
• Contribute to the timely and accurate delivery of services, meeting or exceeding client expectations.
• Address client concerns promptly and effectively, striving for high client satisfaction.

Facilities Management:

• Oversee facilities and office space management, ensuring a safe and conducive working environment for employees.
• Manage relationships with facilities vendors and service providers, negotiating contracts and agreements to maintain high standards.
• Identify potential risks in operations, information security, resourcing and facilities management.
• Develop and implement strategies to mitigate risks, maintaining a robust risk management framework across all operational aspects.
• Work closely with the finance department to manage operational spend and financial forecasts.
• Identify cost-saving opportunities and implement strategies to optimise operational expenditures.

Experience

• Minimum of 7 years experience
• Bachelor's Degree
• Age: 36 - 40 years old (Not more than 40 years old)
• Proven experience in operations management within a management consultancy or similar professional services firm.
• Strong leadership and team management skills, with a track record of building and motivating high-performing team
• Ability to thrive in a fast-paced, dynamic and uncertain environment, managing multiple priorities effectively.
• Excellent critical thinking skills with a passion for problem-solving
• Exceptional communication and interpersonal skills
• Experience in implementing process improvements and driving operational excellence.
• Knowledge of industry best practices and trends in operations management.

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Job Summary

• Are you a logical thinker willing to explore various industries, market sectors and countries with emerging economies?
• Are you a natural when it comes to interacting with people at the C level?
• We are seeking a Sales Executive to join our team, you will play a pivotal role in driving our company's growth and expansion by identifying, prospecting, and nurturing client relationships.
• Your primary responsibility will be to promote our comprehensive suite of IT solutions and services to existing and potential clients across various industries.
• We are particularly interested in candidates who are passionate about technology and possess a proven track record in sales, preferably within the ICT sector.

Key Responsibilities

• Develop and implement strategic sales plans to achieve company objectives and revenue targets.
• Identify and cultivate new business opportunities through proactive prospecting and networking efforts.
• Build and maintain strong, long-lasting relationships with clients by delivering exceptional customer service and personalised solutions.
• Conduct thorough needs assessments and propose tailored business solutions to meet clients' specific requirements.
• Collaborate closely with internal teams, including technical experts and project managers, to ensure seamless delivery of services and exceed client expectations.
• Stay updated on industry trends, market dynamics, and competitor activities to inform strategic decision-making and maintain a competitive edge.
• Prepare and present sales proposals, contracts, and presentations to clients, articulating the value proposition of our products and services effectively.
• Negotiate terms and pricing agreements with clients while adhering to company policies and profitability targets.
• Maintain accurate records of sales activities, customer interactions, and pipeline opportunities using CRM software.
• Act as a brand ambassador for the brand at industry events, conferences, and trade shows to promote our offerings and expand our market presence.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in sales, preferably within the ICT industry. B2B sales experience would be an added advantage.
• Strong understanding of IT products and services, including cybersecurity, cloud computing, and digital transformation.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated with a results-oriented mindset and the ability to thrive in a fast-paced, target-driven environment.
• Demonstrated ability to work independently as well as part of a collaborative team.