Operations Manager at erpSOFTapp

Job Summary

• Monitoring and tracking KPI’s for operational excellence across all departmental reports
• Reviewing workloads and manpower to ensure targets are met.
• Supporting the CEO or executive team’s vision and process ideals.
• Ensuring staff working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together.
• Managing and delivering on major company initiatives
• Bring alive the CEO’s vision.

Specific Duties & Responsibilities
Operational Excellence:

• Streamline and optimise internal processes to improve efficiency and productivity.
• Develop and maintain operational policies and procedures to ensure consistency and quality in service delivery.
• Implement process enhancements and automation to drive operational efficiency and reduce manual effort.
• Provide leadership, guidance, and mentorship to the wider operations team (5 direct reports).
• Foster a collaborative and positive work environment, promoting teamwork and open communication. Collaborate with the team to define and implement the long-term initiatives required to support the business' future plans.

Information Security and Compliance:

• Develop and enforce information security policies, procedures, and standards to safeguard sensitive data and client information.
• Collaborate with external IT security teams to ensure the implementation of robust security measures, including access controls, encryption, and regular security audits.
• Stay updated on industry best practices and regulations related to information security and ensure the organisation's compliance. Collaborate with consulting teams to understand the viability of new tools and technologies, whilst maintaining compliance with InfoSec.
• Take ownership of the technology infrastructure, including core central cloud-based systems, and ensure their optimal performance. Collaborate with the wider business to implement and maintain scalable and secure technology solutions.
• Evaluate emerging technologies and assess their potential impact on operations. Act as a liaison between operations and client teams to address client-specific needs, ensuring solutions meet or exceed expectations.

Resource Management:

• Oversee the efficient allocation and management of our people to meet project requirements and deadlines.
• Monitor resource utilisation and implement strategies to optimise resource allocation, ensuring maximum productivity and cost-effectiveness.
• Collaborate with the relevant teams to optimise workforce planning and support future client demand.

Client Relationship Management:

• Collaborate with client-facing teams to understand client needs and expectations.
• Contribute to the timely and accurate delivery of services, meeting or exceeding client expectations.
• Address client concerns promptly and effectively, striving for high client satisfaction.

Facilities Management:

• Oversee facilities and office space management, ensuring a safe and conducive working environment for employees.
• Manage relationships with facilities vendors and service providers, negotiating contracts and agreements to maintain high standards.
• Identify potential risks in operations, information security, resourcing and facilities management.
• Develop and implement strategies to mitigate risks, maintaining a robust risk management framework across all operational aspects.
• Work closely with the finance department to manage operational spend and financial forecasts.
• Identify cost-saving opportunities and implement strategies to optimise operational expenditures.

Experience

• Minimum of 7 years experience
• Bachelor's Degree
• Age: 36 - 40 years old (Not more than 40 years old)
• Proven experience in operations management within a management consultancy or similar professional services firm.
• Strong leadership and team management skills, with a track record of building and motivating high-performing team
• Ability to thrive in a fast-paced, dynamic and uncertain environment, managing multiple priorities effectively.
• Excellent critical thinking skills with a passion for problem-solving
• Exceptional communication and interpersonal skills
• Experience in implementing process improvements and driving operational excellence.
• Knowledge of industry best practices and trends in operations management.