Ongoing Recruitment at OJ Wale Pillar Metals and Tech Limited

Job Details

• Greet customers warmly.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls.
• Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions
• Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered
• Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money
• Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.
• Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.
• Inform customers about discounts and special offers.
• Provide customer feedback to the Management for seamless service delivery.
• Stay up-to-date with new products/services and price.

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Job Details

• Maintaining financial records and timely processing of banking transactions.
• Reconciling daily sales transactions on available software and bank statements.
• Reconciling all purchases on available software with the daily purchase book.
• Reconciling weekly stock movement (in conjunction with the Inventory Manager).
• Refunds and Petty cash monitoring.
• Make an accurate day-to-day entry of inappropriate ledgers for all business transactions.
• Report on the status of accounts payable and receivable.
• Timely and accurate keeping of financial records.
• Produce a weekly summary of income and expenditure for each outlet and Logistics unit.
• Reconcile all purchases on available software with the daily purchase book.
• Perform bank reconciliation of daily and monthly revenues.
• Posting of daily office running expenses and daily cash received for scrap purchased
• Posting of scrap transaction vouchers.
• Maintain confidentiality and security of bank accounts.
• Participate in periodic stock-taking and ensure accurate data records.
• Check out and give an immediate alert to the Head of Account/Finance Manager whenever you notice any error of overpayment, underpayment, omission, commission and compensation error.
• Adherence to established cash management procedures.
• Effective expense management.
• Attend to another assignment as may be assigned by the Management or Superior Officer.

Requirements

• B.Sc or HND in Accounting.
• A minimum of 3 years of work experience in the Accounting field.
• Solid understanding of basic Bookkeeping and Accounting principles.
• Hands-on experience with spreadsheets and other relevant accounting/inventory software
• Excellent written and verbal communication skills.
• The high degree of accuracy and attention to detail.
• Knowledge of accounting and software is an advantage.
• Data entry skills and proficiency in Microsoft Excel and Office.
• Time management.
• Professionalism and organization skills.
• Prerably a female for gender balance.