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  • Posted: May 6, 2024
    Deadline: May 20, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    O J Wale Pillars Metal and Tech Limited is a Nigerian-based Solar Energy Company that is focused on Providing sustainable uninterrupted alternative source of energy solutions for home and businesses across Nigeria and to ensure that it’s eco-friendly and totally free from noise pollution. Our source of energy ensures conservation of energy and quick po...
    Read more about this company


    Customer Service Officer

    Job Details

    • Greet customers warmly.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media
    • Use telephones to reach out to customers and verify account information
    • Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers.
    • Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls.
    • Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions
    • Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered
    • Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money
    • Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.
    • Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.
    • Inform customers about discounts and special offers.
    • Provide customer feedback to the Management for seamless service delivery.
    • Stay up-to-date with new products/services and price.

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    Account Officer

    Job Details

    • Maintaining financial records and timely processing of banking transactions.
    • Reconciling daily sales transactions on available software and bank statements.
    • Reconciling all purchases on available software with the daily purchase book.
    • Reconciling weekly stock movement (in conjunction with the Inventory Manager).
    • Refunds and Petty cash monitoring.
    • Make an accurate day-to-day entry of inappropriate ledgers for all business transactions.
    • Report on the status of accounts payable and receivable.
    • Timely and accurate keeping of financial records.
    • Produce a weekly summary of income and expenditure for each outlet and Logistics unit.
    • Reconcile all purchases on available software with the daily purchase book.
    • Perform bank reconciliation of daily and monthly revenues.
    • Posting of daily office running expenses and daily cash received for scrap purchased
    • Posting of scrap transaction vouchers.
    • Maintain confidentiality and security of bank accounts.
    • Participate in periodic stock-taking and ensure accurate data records.
    • Check out and give an immediate alert to the Head of Account/Finance Manager whenever you notice any error of overpayment, underpayment, omission, commission and compensation error.
    • Adherence to established cash management procedures.
    • Effective expense management.
    • Attend to another assignment as may be assigned by the Management or Superior Officer.


    • B.Sc or HND in Accounting.
    • A minimum of 3 years of work experience in the Accounting field.
    • Solid understanding of basic Bookkeeping and Accounting principles.
    • Hands-on experience with spreadsheets and other relevant accounting/inventory software
    • Excellent written and verbal communication skills.
    • The high degree of accuracy and attention to detail.
    • Knowledge of accounting and software is an advantage.
    • Data entry skills and proficiency in Microsoft Excel and Office.
    • Time management.
    • Professionalism and organization skills.
    • Prerably a female for gender balance.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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