Ongoing Recruitment at EHA Clinics

The Senior Officer, Client Acquisition and Retention will drive client acquisition, sales growth, and customer retention by building strong client relationships, identifying business opportunities, and ensuring client satisfaction while achieving sales and revenue targets.

Key Responsibilities

• Identify business opportunities, acquire new clients, and drive sales conversion, upselling, and cross-selling.
• Develop and implement strategies to achieve sales and revenue targets and expand the client base.
• Build and maintain strong relationships with existing and prospective clients.
• Address client needs, manage complaints, gather feedback, and coordinate timely resolutions with relevant teams.
• Monitor service delivery to ensure compliance with agreed service-level agreements and contract terms.
• Collaborate with internal teams to improve customer experience, client retention, and service delivery.
• Monitor market trends and competitor activities to identify growth opportunities and strengthen client retention.
• Identify process improvement opportunities and leverage technology to enhance client engagement and operational efficiency.

Job Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Minimum of one (1) year of relevant post-NYSC experience in business development, sales and marketing, customer success, or client services.
• Experience in the healthcare or pharmaceutical distribution industry is a strong advantage.
• Proven ability to meet and exceed sales targets.
• Strong sales, negotiation, communication, and relationship management skills.
• Excellent problem-solving, customer service, and analytical skills.
• Completion of the National Youth Service Corps (NYSC) programme or possession of an exemption certificate.

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The Pharmacist will ensure the safe and effective use of medications, provide pharmaceutical care and patient education, manage pharmacy inventory, and ensure compliance with professional standards and clinic policies.

Key Responsibilities

• Review prescriptions and prepare and dispense medications in accordance with physicians’ orders and applicable regulations.
• Provide pharmaceutical care, patient counselling, medication education, and professional advice on pharmaceutical products.
• Identify and manage medication-related risks, adverse drug reactions, and potential medication errors.
• Maintain accurate drug inventory records and ensure proper storage, labeling, and stock management.
• Contribute to the development and implementation of pharmacy policies and procedures.
• Promote infection prevention, community health, and disease prevention initiatives.
• Document patient education and refer patients to physicians when necessary.
• Comply with PCN regulations, professional ethics, and the EHA Clinics Code of Conduct.
• Maintain up-to-date pharmaceutical knowledge and contribute to quality healthcare delivery.

Job Requirements

• Bachelor’s degree in Pharmacy (B.Pharm), M.Pharm, or PharmD.
• Minimum of two (2) years of progressive post-NYSC pharmacy experience in the public or private sector.
• Current registration with the Pharmacists Council of Nigeria (PCN) and a valid practicing licence.
• Experience in public health or health systems is an added advantage.
• Strong communication, patient counselling, analytical, and problem-solving skills.
• Good knowledge of medication management, pharmacy operations, and regulatory compliance.