Job Vacancies at Ikeja Electric Distribution Company

ROLE PURPOSE

Overall responsibility for daily customer service and other service related requests.

ROLE ACCOUNTABILITIES

• Ensure technical and commercial feasibility checks and customer account number authentication.
• Assist customer service lead for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Head Department of the company

• Daily allocation of new customer service/load change/name change/address change applications to officers and technician.
• Daily control of inward and outward application and customer complaints.
• Take final decision on customer application estimate, rejection or approval.
• Monitor daily site visits and estimate preparation, including technician /offer productivities.
• Conduct special site visits based on requirement.
• Manage customer application status update and required customer communication.
• Ensure customer application are timely processed.

MINIMUM REQUIREMENTS

• This role requires a first degree or its equivalent diploma qualification
• Requires between 3-5 years’ relevant work experience with advanced/ extensive knowledge.

SKILLS & COMPETENCIES

Technical Competencies

• Customer/Client Focus.
• Knowledge of NERC regulations
• Ability to work under pressure.
• Technical Capacity knowledge.
• Good Analytical skills.
• Commitment to Task. 

Behavioral Competencies

• Ability to work under pressure and multi task effectively
• Ability to influence others
• Communication Proficiency.
• Attention to Detail.
• Persuasive.
• Business Focus

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• Responsible to design, develop, and implement an efficient, fair and transparent Performance Management Framework across the organization and promote a performance-based culture across the various Business Units/Departments.
• Work in liaison with key stakeholders e.g. Business Unit Heads to establish and support the link between strategic business objectives and people’s day-to-day actions and tasks by implementing a process for tracking progression from goal setting, quarterly & mid-year reviews and end of year evaluations to support individual, team and organizational performance.
• Lead, manage and monitor the design, implementation and effective use of 360-degree feedback process; including the dissemination of individual reports and coordination of development discussions between managers and their staff.

Requirements

• First Degree in Human resources or related fields i.e. psychology, industrial relations and personnel management, economics, sociology etc.
• Associate member of Chartered Institute of Personnel Management, SHRM, HRCI is an added advantage.
• Experience in leading performance improvement programs will be an added advantage.
• Familiarity with HRIS tools that support Performance Management processes/activities; Management of 360-degree feedback processes in a multi-cultural, complex business environment.

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ROLE ACCOUNTABILITIES

• Provide advisory services on Career Management for employees 
• Support the development of approach to implementing career development in line with approved Career Development Framework, leveraging job family groupings, career paths and mobility framework for deployment
• Coordinate the implementation of the Career Management Cycle
• Collate employee career development plans and generate necessary reports
• Coordinate and track  the implementation of approved career job interventions
• Coordinate, track  and report on coaching and mentoring activities to ensure compliance with existing policy
• Generate and analyse Career data  reports and decision making
• Keep custody of and maintain (i.e. keep up-to-date) Career Tools, Information and Resources.
• Support the development and  implementation of the organization’s coaching and mentoring programmes
• Provide periodic assessment reports on the performance of the career development interventions  
• Ensure that the career management PPPs and system are developed and updated with relevant changes as approved by Head of Department
• Store and maintain all employee career/ development records in appropriate database
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform any other duties as requested by the Unit Head and Head Of Department

SKILLS & COMPETENCIES

Technical Competencies

• Job Analysis & Design
• Competency Management
• Organizational Analysis and Design
• Career Management

Behavioral Competencies

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus