Job Vacancies at Proten

JOB SUMMARY:

You will manage an automated warehouse Management System. The entire system is integrated and allows for electronic signals to be converted to mechanical signals. Warehouse data is contained in an SOL database. You will be responsible for mapping existing processes and future process
improvement opportunities.

ROLES & RESPONSIBILITIES:

• Interact with SQL and MS SQL databases.
• Start / stop application/web services.
• Thread dump and log analysis.
• Backup and restoration of application/web server's data.
• Technical documentation WMS ecosystem.
• Application Server - Clustering / Load balancing configuration.
• Incident management process - Implementation (Production Support).
• Process Mapping and Process Reengineering
• Business and Systems Analysis Requirements
• Collaborate with Manufacturing/Production teams to ensure Technology focus can allow for business optimization and continuity.
• Advise and propose business process improvement.
• Drive process standardization aligned with best/preferred practices for FMCG.

Qualifications

• Minimum of 3 years Warehouse Management Experience
• Understanding of object-oriented programming (C++, Java)
• Knowledge of .Net Framework, SQL and MS SQL
• Familiar with various design and architectural patterns.
• Database Management Experience

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Job Description

• Develop and implement plans for improving efficiency in interdepartmental operations such as procurement, fleet & inventory control.
• Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency
• Arrange warehouse, catalog goods, plan routes, and process shipments
• Developing procedures and systems for scheduling and tracking procurement and distribution operations.
• Liaison with customers, suppliers, and employees to ensure inventory is properly documented and ordered, as well as to guarantee delivery schedules are adhered to.
• Identify, troubleshoot, analyze, and resolve issues or gaps in logistics operations at program and task order levels
• Evaluating carrier performance based on customer satisfaction, turnaround time, and other criteria to ensure customer satisfaction with services provided by carriers
• Ensuring all shipments are handled according to company policies and procedures to reduce the risk of damage or theft
• Resolve any arising problems and/or complaints
• Prepare daily correspondence and briefings in support of logistics operations 
• Provide leadership to a team of warehouse workers or other logistics staff who handle storage, shipping, receiving, and other operations

Qualifications

Experience

• 3 -5 Years of proven work experience as a logistics manager or any other related role.
• BS in Business Administration, Logistics, or Supply Chain
• Excellent analytical, problem solving and organizational skills
• Ability to work independently and handle multiple projects
• Excellent communication skills and attention to detail

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Job Role

Responsible for Customer segment group research including extracting customer data and analysing profiles to determine market segment requirements.

Functions & Responsibilities

• Review subject-matter expertise on leading practice frameworks for understanding customer engagement and behaviour.
• Ensure the delivery of excellent customer experience in accordance with the company’s vision and leading practices, across its various segments and products
• Define segment specific customer experiences to deliver tailored products & services in a bid to enhance customer loyalty and retention
• Generate key insights from Segment and product analytics to enhance personalization and customer-channel interaction
• Conduct segment analytics to consistently seek ways to improve interaction points for constant optimization and reinvention.
•  Develop personalized experienced and service levels targeted to each customer segments and steering into proposition development team
• Apply design thinking in mapping and creating seamless customer journey insights for all segments and products
• Review the segment performance and satisfaction metrics for defining excellent relationship with the customer
• Review Performance data to monitor adoption of customer experience standards across all our products and segments
• Create performance dashboards on power BI to derive insights and drive business process improvement initiatives to steer implementation across products and segments
• Ensure appropriate Management Information is available to support the CX Group and the Bank (Monthly, Quarterly, Annual etc. reports)
• Review the Voice of the Customer (surveys, social media, interactive sessions etc.) and provide insights on key drivers to enhance Customers Experience.
• Map SBU, VOC and CRM Analytics to get overall insights and a global view of segment performance in the Bank.
• Perform other duties as assigned by the Unit Head , insights and analytics and the Chief Customer Experience Officer
• Conduct the review, research, analysis, and comparison of competitive landscape, leading practices, and drivers of customer experience in the industry

Required Knowledge, Skills & Abilities

• Ability to understand business objectives and align customer experience accordingly
• Excellent customer relationship Management
• Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centred design and performance management
• Proven experience designing and delivering human centred experiences
• Relevant experience leading customer experience transformation initiatives
• A good understanding of CX leading practices
• Thorough understanding of qualitative and quantitative research
• Proven supervisory and people management skills
• A good understanding of CX leading practices
• Thorough understanding of qualitative and quantitative research
• Strong negotiation and relationship management skills with ability to create support and buy-in across a wide range of stakeholders
• Excellent analytical and problem-solving skills
•  Service quality Management
• Presentation Skills
• Ability to manage multiple tasks
• Superior product knowledge
• Database Management

Generic Skills

• Initiative
• Analytical Skills/ Problem solving
• Organizational skills
• Interpersonal Skills
• Good Oral & Written communication
• Creative and innovative

Execution Skills

• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Data-driven and an aptitude for technology 

Supervisory Skills

• People Management
• Excellent communication skills
• Stakeholders Management

Qualification

• Minimum of bachelor’s degree qualified in any discipline
• Any CX certification a plus

Minimum Experience

• Minimum of 4 year's related experience in customer experience; at least 4 years’ experience in a Bank/Financial Institution
• Demonstrated leadership skills from vision setting to strategy definition.
• Accustomed to public speaking and engagement both internally and externally
• Demonstrated ability to multi-tasks and focus on multi-projects delivery
• Significant experience in client facing role requiring stakeholder engagement and executive influence

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Job Role

• Develop an effective and unified Model and to measure and analyse VOC, VOE & VOB in a bid to transform the Bank’s customer experience.
• Empower CX Key stakeholders and Executives with data driven insights to allow them to apply changes that will deliver experiences that delight customers and leverages innovations.
• Use Predictive analytics to establish key proactive measures to achieve business impact and boost customers loyalty and retention.
• Identify data, technology and interactive tools required to acquire, store and provide KPIs at the various levels  across the organization

Functions and Responsibilities

• Provide leadership and direction for the team to ensure quality in service delivery and provide integrated view of the team’s objectives in line with the Bank’s goals and objectives.
• Drive and own the team's strategy and execution roadmap covering all relevant functions to govern the end-to-end framework and ensure accountability for results
• Provide subject-matter expertise on leading practice frameworks for understanding customer engagement and behaviour
• Ensure the delivery of excellent customer experience in accordance with the company’s vision and leading practices, across its various channels
• Apply design thinking in mapping and creating seamless customer journeys analytics via all touchpoints
• Establish performance and satisfaction metrics for defining excellent relationship with the customer
• Lead the review, research, analysis, and comparison of competitive landscape, leading practices, and drivers of customer experience in the industry.
• Review customer’s behaviour and activity to derive insights on key drivers to enhance customer’s experience across segments, products, processes, and services
• Review Performance data to monitor adoption of customer experience standards across all our customer journeys, business processes, and touchpoints
• Review performance dashboards on power BI to derive insights and drive business process improvement initiatives to steer implementation across channels and journeys
• Develop and implement training in appropriate tools and techniques for effective insights & analytics.
• Ensure appropriate Management Information is available to support the CX Group and the Bank (Monthly, Quarterly, Annual etc. reports)
• Identify and prioritize actionable levers to improve the end-to-end   customer experience
• Monitor all the activities of the insights, analytics, segmentation and VOC/VOE/VOB team to meet group goals and KPI
• Perform other duties as assigned by the Chief Customer Experience Officer

Required Knowledge, Skills & Abilities

• Ability to understand business objectives and align customer experience accordingly
• Excellent customer relationship Management
• Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centred design and performance management
• Proven experience designing and delivering human centred experiences
• Relevant experience leading customer experience transformation initiatives
• A good understanding of CX leading practices
• Thorough understanding of qualitative and quantitative research
• Proven leadership/supervisory and people management skills
• A good understanding of CX leading practices
• Thorough understanding of qualitative and quantitative research
• Strong negotiation and relationship management skills with ability to create support and buy-in across a wide range of stakeholders
• Excellent analytical and problem-solving skills
•  Service quality Management
• Presentation Skills
• Ability to manage multiple tasks
• Superior product knowledge
• Database Management

Generic Skills

• Initiative
• Analytical Skills/ Problem solving
• Self-Management / Organizational skills
• Interpersonal Skills
• Good Oral & Written communication
• Self-motivated leader
• Creative and innovative

Execution Skills

• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Data-driven and an aptitude for technology 

Supervisory Skills

• People Management
• Excellent communication skills
• Stakeholders Management

Qualification

• Minimum of bachelor’s degree qualified in any discipline
• Any CX certification a plus

Minimum Experience

• Minimum of 10 year's related experience in Customer experience ; at least 4 years’ experience in a Bank/Financial Institution
• Demonstrated leadership skills from vision setting to strategy definition.
• Accustomed to public speaking and engagement both internally and externally
• Demonstrated ability to multi-tasks and focus on multi-projects delivery
• Significant experience in client facing role requiring stakeholder engagement and executive influence

go to method of application »

Job Role

Empower CX Key stakeholders and Executives with data driven insights to allow them to apply changes that will deliver experiences that delight customers and leverages innovations.

Functions & Responsibilities

• Review subject-matter expertise on leading practice frameworks for understanding customer engagement and behaviour
• Ensure the delivery of excellent customer experience in accordance with the company’s vision and leading practices, across its various channels
• Apply design thinking in mapping and creating seamless customer journey insights via all touchpoints
• Review the performance and satisfaction metrics for defining excellent relationship with the customer
• Conduct the review, research, analysis, and comparison of competitive landscape, leading practices, and drivers of customer experience in the industry
• Measure current state CX metrics and gaps vs. capabilities / offerings
• Leverage on business intelligence analytics to derive insights and drive business process improvement initiatives to steer implementation across channels and journeys
• Review customer’s behaviour and activity analytics and derive insights on key drivers to enhance customer’s experience across processes and services
• Review Performance data to monitor adoption of customer experience standards across all our customer journeys, business processes, and touchpoints
• Create performance dashboards on power BI  to derive insights and drive business process improvement initiatives to steer implementation across channels and journeys
• Ensure appropriate Management Information is available to support the CX Group and the Bank (Monthly, Quarterly, Annual etc. reports)
• Review the Voice of the Customer (surveys, social media, interactive sessions etc.) and provide insights on key drivers to enhance Customers Experience.
• Map SBU, VOC and CRM Analytics to get overall insights and a global view of Customer's experience in the Bank.
• Perform other duties as assigned by the Unit Head, insights and analytics and the Chief Customer Experience Officer

Required Knowledge, Skills & Abilities

• Ability to understand business objectives and align customer experience accordingly
• Excellent customer relationship Management
• Strong background in customer research and analytics techniques, customer strategy, process improvement, human-centred design and performance management
• Proven experience designing and delivering human centred experiences
• Relevant experience leading customer experience transformation initiatives
• A good understanding of CX leading practices
• Thorough understanding of qualitative and quantitative research
• Proven supervisory and people management skills
• A good understanding of CX leading practices
• Thorough understanding of qualitative and quantitative research
• Strong negotiation and relationship management skills with ability to create support and buy-in across a wide range of stakeholders
• Excellent analytical and problem-solving skills
•  Service quality Management
• Presentation Skills
• Ability to manage multiple tasks
• Superior product knowledge
• Database Management

Generic Skills

• Initiative
• Analytical Skills/ Problem solving
• Organizational skills
• Interpersonal Skills
• Good Oral & Written communication
• Creative and innovative

Execution Skills

• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Data-driven and an aptitude for technology 

Supervisory Skills

• People Management
• Excellent communication skills
• Stakeholders Management

Professional Requirements

Qualification

• Minimum of bachelor’s degree qualified in any discipline
• Any CX certification a plus

Minimum Experience

• Minimum of 6 year's related experience in customer experience; at least 4 years’ experience in a Bank/Financial Institution
• Demonstrated leadership skills from vision setting to strategy definition.
• Accustomed to public speaking and engagement both internally and externally
• Demonstrated ability to multi-tasks and focus on multi-projects delivery
• Significant experience in client facing role requiring stakeholder engagement and executive influence